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Aldgate by Excel Apartments

4.0 star property
4-star apartment near Tower of London

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Photo gallery for Aldgate by Excel Apartments

Penthouse, 2 Bedrooms | Living area | 42-inch flat-screen TV with digital channels, TV
Free toiletries, hair dryer, towels
Penthouse, 2 Bedrooms | Balcony view
Penthouse, 2 Bedrooms | Exterior
Penthouse, 2 Bedrooms | Living area | 42-inch flat-screen TV with digital channels, TV

Reviews

5.6 out of 10

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi

Explore the area

View in a map
6 Bromehead Street, London, England, E1 2PQ
  • Place, River Thames
    ‪14 min walk‬
  • Place, Brick Lane
    ‪15 min walk‬
  • Place, Tower of London
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪88 min drive‬

Room options

View all photos for Deluxe Apartment, 1 Bedroom

1 bedroom, premium bedding, individually decorated, soundproofing

Deluxe Apartment, 1 Bedroom

  • 527 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | 42-inch flat-screen TV with digital channels, TV

Apartment, 2 Bedrooms

  • 590 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms, Balcony

1 bedroom, premium bedding, individually decorated, soundproofing

Apartment, 2 Bedrooms, Balcony

  • City view
  • 630 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Penthouse, 2 Bedrooms

1 bedroom, premium bedding, individually decorated, soundproofing

Penthouse, 2 Bedrooms

  • City view
  • 764 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

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About the neighborhood

London

Heart of London.Your stay at this Tower Hamlets apartment places you within 2 miles (3 km) of Tower of London and Liverpool Street. Tower Bridge and London Bridge are also within 3 miles (5 km).
View more Apartments in LondonOpens in a new window

What's nearby

  • River Thames - 14 min walk - 0.8 miles
  • Brick Lane - 15 min walk - 0.8 miles
  • Tower of London - 5 min drive - 1.5 miles
  • Tower Bridge - 6 min drive - 1.7 miles
  • Liverpool Street - 7 min drive - 2.1 miles

Getting around

  • Shadwell Station - 6 min walk
  • Shadwell DLR Station - 6 min walk
  • London City Airport (LCY) - 21 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪The George Tavern - ‬2 min walk
  • ‪Eat Well at Royal London - ‬7 min walk
  • ‪Querky Cafe - ‬6 min walk
  • ‪Etre - ‬6 min walk

About this property

Aldgate by Excel Apartments

4-star apartment near Tower of London
As a guest of Aldgate by Excel Apartments, you'll find laundry facilities and an elevator. Public spaces have free WiFi.

This 4-star London apartment is smoke free.

  • 1 building
  • 15 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Elevator
  • No smoking on site
Aldgate by Excel Apartments offers 15 accommodations with washers/dryers and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

This London apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided weekly.

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Exterior
Bob W London Tower Hill - Residences
London City Centre
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
4.0 out of 5, Very Good, 63 reviews
$120 nightly
The price is $144
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Total with taxes and fees
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Weekly housekeeping

Location highlights

  • In a historical district
  • In the city center
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 15 units
  • 5 floors
  • Individual decor
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 500 will be collected before check-in.
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. The property is professionally cleaned.

Property is also known as

City Aldgate Apartments Apartment London
City Aldgate Apartments Apartment
City Aldgate Apartments London
City Aldgate s London
City Aldgate Apartments
StayInn City Aldgate London
StayInn City Aldgate Apartment
Stay Inn Apartments City Aldgate
Stay Inn City Aldgate Apartments
StayInn City Aldgate Apartment London

Frequently asked questions

How close is Aldgate by Excel Apartments to the airport?

Aldgate by Excel Apartments is 6.7 mi (21-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Aldgate by Excel Apartments?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Aldgate by Excel Apartments on Jun 15, 2026 start from $129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Aldgate by Excel Apartments have an airport shuttle?

Airport shuttle services are not available at Aldgate by Excel Apartments.

Does Aldgate by Excel Apartments offer free breakfast?

Aldgate by Excel Apartments does not offer free breakfast.

Is there a casino at Aldgate by Excel Apartments?

No, there is no casino at this apartment.

What time is check-in at Aldgate by Excel Apartments?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Aldgate by Excel Apartments?

Free parking is not available at this apartment.

Does Aldgate by Excel Apartments have a pool?

Aldgate by Excel Apartments does not have a pool.

Does Aldgate by Excel Apartments have a spa?

There are no spa services available at this apartment.

How close is Aldgate by Excel Apartments to downtown London?

Aldgate by Excel Apartments is 3.2 mi away from London.

Aldgate by Excel Apartments Reviews

Reviews

5.6
Rating 10 - Excellent. 26 out of 175 reviews
Rating 8 - Good. 45 out of 175 reviews
Rating 6 - Okay. 26 out of 175 reviews
Rating 4 - Poor. 20 out of 175 reviews
Rating 2 - Terrible. 58 out of 175 reviews

6.6/10

Cleanliness

5.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

James

Liked: Cleanliness, amenities, communication
Nice and clean, fully equipped for a short stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, communication
The apartment was lovely and clean. Easy to access and the bed was very comfortable.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

kay

Liked: Cleanliness, room comfort, communication

Prefection location for QM Graduation

Great sized property in good location for graduation at Queen Mary University
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable bed.
Stayed 2 nights in May 2025
Verified

8/10 Good

Ritesh

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Property was good, no complains. Just the entry system was a bit difficult.
Stayed 9 nights in Aug 2025
Verified

8/10 Good

Lucy

Disliked: Cleanliness, communication
Location as expected perhaps a bit expensive no many basic in the kitchen
Stayed 19 nights in Apr 2025
Verified

6/10 Okay

Danielle

Disliked: Amenities, communication
Issues with heating sometimes worked. Saw no staff for the 2 weeks, nor had sheet change at all. Washing machine was always on error.No instructions for use of amenities. Very noisy from street. Not value for the price per night.
Stayed 14 nights in Oct 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, room comfort, communication

Ok stay

Our stay at this property was ok we stayed for a friends birthday weekend. Facilities were standard tv only had freebies channels not smart like explained in the description and WiFi was not working for the duration of the stay but other than that it was fine.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had read some dreadful reviews on here re this accommodation and I can only assume they were false as the place could not have been any better it met the description accurately and all the steps were in place to make our stay perfect Thanks Andy and Cheryl
Stayed 1 night in Jul 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication

Great stay

Accommodation was excellent value for money. A lot of traffic noise and only 1 pillow each on our bed. However the whole process was great, well communicated with and easy collection of keys and access to building.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Poor communication - there was 6 other guest with different booking waiting outside - I’m still waiting for my refund
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Howard

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I didn't realise but when I tried to check into the property, the area around it felt quite unsafe
Stayed 1 night in May 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, room comfort, communication

Definitely not Aldgate

I was nervous staying here after reading some of the reviews but I was happy to report no issues with staying, good communication, easy access to the property and a comfortable night. Property has great transport links, close to a bus stop and walking distance to Shadwell DLR & Overground. Would happily stay again
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Arthur

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Terrible hosts
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was exactly as shown on the site. We were thrilled. Comments: -the lockbox was difficult to open. -The option to store our luggage before checkin/after checkout hadn’t been mentioned. Is that new?
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Munir

Good

Was ok overall - bit of a mix up with entry but quickly remedied.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Stephen

Liked: Cleanliness, communication

Overall was a great stay

Our stay was lovely apart from the bed was too soft so it wasn’t very comfortable to sleep on with my arthritis. Also the fire alarm waking us up very early (just before 8am) and was in the street cold for nearly an hour as the fire brigade could not stop it as no instructions were in the building for zones and they were failing to reach buildings manager. That was not a nice experience to the end of our stay especially as we have had to rush to catch our train home.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Zaheer

Disliked: Cleanliness, amenities, communication
Really bad experience with this brand, their customer service is horrendous. Firstly they dont reply on their chat and when finally connected their staff feel they are doing a favour on you. I paid for a early check in, and it was rejected because the incompetent staff couldn’t connect with the cleaning team to see if the room is ready, and hence we had to wait in the cold since they want let you in. The lift doesn’t work, which they should compensate or let people know, the bathroom is in a filthy state, they charge a hefty cleaning fee but still expect you to clean and dump the garbage. There is no luggage space, so if you decide to leave your bags, you have to pay to a near by locker, and it’s right its a pure fraud apartment who are there to steal peoples money, will take the deposit immediately too but wont be returned upon check out but only after a week if you are lucky. AVOID IT AT ALL COST.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication

Great but no aircon so way too hot in summer

Clean and convenient but so hot in summer with no aircon. Room is Safe and quiet and kitchen and washer excellent. Just too hot in 31 deg heat. I asked for another fan but ot never arrived.
Stayed 7 nights in Sep 2023
Verified

2/10 Terrible

Rian

Disliked: Communication
Please, i cannot stress this enough. Never book with these people/company. Atrocious experience. I am even surprised they are allowed to advertise on expedia. I am going to try to get expedia to take them off but goes to show the climate of the world we're in today.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Ginika

Liked: Cleanliness, amenities
Disliked: Communication
Apartment was nice and clean. But I was made to jump through hoops before I could gain access to the room. I filled all the details before hand but they still refused to let me in. They apparently rang me and ehn I tried to ring back. The line was not responsive a I got to the property and they made me wait for close to an hour outside while asking me weird questions like “how many bags are you carrrying?” Or “how many people are staying with you?”(a question I had answered at least THREE times prior) I protested this constant question and their response was “I can ask as many times as I want” - very rude. Did I mention I was on the phone to them and the line would cut and they wouldn’t ring me back? I would have to ring them back myself. Probably the weirdest thing I got asked to do was to stand beside a black car so that a security guard would come locate me which was a lie as no guard came. They just wanted to have a look at me in their CCTV. The room is nice but not sure it’s worth the hassle.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Ruby

Liked: Room comfort
Disliked: Communication

Would book again as last resort if no where else

The apartment was in good condition. However, TV viewing was disrupted, the remote control battery was not working, and the sofa was too small, uncomfortable, and too low. There is no TV in the bedroom, curtains are needed for privacy in the living room, and milk or basic food is unavailable for guests arriving late. Large deposit requirements are not made obvious until you've paid, and there is a complex process where all guest details and proofs have to be sent. This is feasible if it’s a holiday stay, but it is not convenient for others. WiFi access was not easy to spot. It is not clear when I will get the deposit back, either.
Stayed 1 night in May 2025
Verified

8/10 Good

Malena

Liked: Cleanliness, communication
The check-in process was effortless and communication was timely. These were two areas that previous guests seemingly rated this location poorly on. The Guest Portal communicated everything quite clearly and messages were responded to quickly. There was a slight problem that the Guest Portal kept asking about a third guest when I had only registered for two. I kept deleting it, but then would get an email requesting information about a third guest. An agent reached out to me via phone to ask about it and it was easily cleared up. The entry way was very welcoming. Keys were easily accessed to gain entry to our unit. I would have given this location an excellent, but there could be a few things improved. Heating the unit was a slight problem but not so insurmountable that we were uncomfortable. There were a couple of loose floorboards that should be replaced immediately in the hall and bedroom. Lastly, my mate and I received bug bites and identified that there must have been fleas or some other type of pest on the small sofa in the living room. He fell asleep there and woke up with multiple raised bumps all over his body. I only suffered a couple of bites on my hand. Most importantly my deposit, in full, was returned to me in a timely manner. All-in-all this is a location I could possible stay at again. I would love to have been on a higher floor.
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Marko

Liked: Cleanliness
Disliked: Room comfort

Overprices, book if u really have to

The bathroom looks nice but nit functional. After taking the shower the whole bath floor is wet. The overall apartment is ok, but overpriced. The worst thing experienced there was the feeling that they just want to take my money. The messages received after paying are nothing but warnings how they will take my deposit (I felt like I am going to prison of some kind). I got very bad feeling receiving that kind of messages. Instead they could provide the extender for EU or US plug in (which would cost them 10e and they would win the clients over) They are however responsive and helpful.
Stayed 3 nights in May 2024
Verified

2/10 Terrible

Kylee

Disliked: Cleanliness, room comfort, communication

Mold and mildew! Do not book!

10/16-10/20/2024 Stay: First, check-in instructions were not emailed to us ahead of the stay - we had to reach out when we got to the property and went through a long process to get checked in. When entering the building, it had an odd musty smell. Then, when we finally got into the apartment, there was a water issue in the guest bedroom and adjoining bathroom. When you stepped on the tile and flooring, water would bubble up from underneath it. There was also mold/mildew on the floorboards and doorframes, so this clearly wasn’t a new or one time issue. I immediately reported to the hotel with photos/videos and they said maintenance would come. They never did. We couldn’t use half of our rental due to the mold because I have a mold allergy and it was BAD. Maintenance never came. The hotel refused to refund any money, move us, or send maintenance. This is a true health hazard and they shouldn’t be allowed to rent out these units. Don’t stay here! I wish I could post the videos of the water, because the pictures don’t do a good job of showing all the water under the tiles.
Mold under bedroom floor from actively standing water.
Mold under bedroom floor from actively standing water.
Mold and mildew on bedroom doorframe.
Mold and mildew on bathroom doorframe.
Stayed 3 nights in Oct 2024