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Phoenix Hotel

3.5 star property
3.5-star Victorian hotel near Hyde Park

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Photo gallery for Phoenix Hotel

Exterior
Reception
1 bedroom, in-room safe, desk, blackout drapes
Reception
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Hyde Park
    ‪13 min walk‬
  • Place, Kensington High Street
    ‪17 min walk‬
  • Place, Oxford Street
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | 1 bedroom, in-room safe, desk, blackout drapes

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(51 reviews)
  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 21 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small) | 1 bedroom, in-room safe, desk, blackout drapes

Exclusive Single Room (Small)

8.2 out of 10
Very good
(26 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, desk, blackout drapes

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, in-room safe, desk, blackout drapes

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • 22 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 22 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

1 bedroom, in-room safe, desk, blackout drapes

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 22 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

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Exterior

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Nov 1 - Nov 2
Total with taxes and fees
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About the neighborhood

London

London City Centre stay.Within a 15-minute walk of this London City Centre hotel, you'll find Kensington Gardens and Kensington Palace. Hyde Park and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Kensington Gardens - 6 min walk - 0.4 miles
  • Hyde Park - 13 min walk - 0.7 miles
  • Kensington High Street - 17 min walk - 0.9 miles
  • Marble Arch - 4 min drive - 1.4 miles
  • Oxford Street - 6 min drive - 1.8 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk
  • ‪McDonald's - ‬5 min walk

About this property

Phoenix Hotel

3.5-star Victorian hotel near Hyde Park
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

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London House Hotel
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
4.3 out of 5, Excellent, 1,016 reviews
$135 nightly
The price is $163
Nov 2 - Nov 3
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Diners Club, cash, and mobile payments. Air conditioning is not provided. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

How close is Phoenix Hotel to the airport?

Phoenix Hotel is 13.4 mi (65-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Phoenix Hotel have an airport shuttle?

Airport shuttle services are not available at Phoenix Hotel.

Does Phoenix Hotel offer free breakfast?

Phoenix Hotel does not offer free breakfast.

Is there a casino at Phoenix Hotel?

No, there is no casino at this hotel.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; Check-in end time: anytime.

Is there free parking at Phoenix Hotel?

Free parking is not available at this hotel.

Does Phoenix Hotel have a pool?

Phoenix Hotel does not have a pool.

Does Phoenix Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Phoenix Hotel have a spa?

There are no spa services available at this hotel.

How close is Phoenix Hotel to downtown London?

Phoenix Hotel is 2.7 mi away from London.

Reviews

Phoenix Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 517 out of 1003 reviews
Rating 8 - Good. 381 out of 1003 reviews
Rating 6 - Okay. 80 out of 1003 reviews
Rating 4 - Poor. 14 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

Reviews

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025

4/10 Poor

Spencer

Disliked: Property conditions & facilities
This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down. This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer. The breakfast is basic but fine and the staff was very kind.
Stayed 2 nights in Jul 2025

6/10 Okay

Darlene

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and went above and beyond for my mom in a wheelchair.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael, Medford

Stayed 2 nights in Jul 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Stayed 4 nights in Jul 2025

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Nice hotel, convenient, quiet location. I stayed in a single room, fairly small but clean and everything I required. Good value for London.
Stayed 1 night in Jun 2025

10/10 Excellent

Phoebe

Stayed 1 night in Jun 2025

10/10 Excellent

Vijay

Stayed 2 nights in Jun 2025

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location. Friendly staff.
Stayed 9 nights in May 2025

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and Wonderful.

The room, service, Breakfast and people were ALL lovely. I would for sure love to stay at the Phoenix on my next visit to London.:0 Thank you!
Stayed 2 nights in May 2025

10/10 Excellent

Howard

Stayed 3 nights in May 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

The staff, location and updated rooms are wonderful! this is my second time here and i’ll be back! The breakfast is quite good too.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Great safe area for a solo traveler. The room was a great size. There was no AC but the weather was incredible so I just needed the fan. I loved the breakfast. Lots of options. You can easily stow your luggage until check in. You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aleta Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2025

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient.
Stayed 3 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Colleen

Liked: Cleanliness
Nice place! Great location ! I wish there was potable water in the rooms!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Juanita, Antioch

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.
Stayed 2 nights in Mar 2025