6/10 Okay
Rhys
Apr 4, 2025
NO MATRESS PROTECTORS
The hotel in question cancelled our booking at 8pm the day we were due to check and moved us to 'Mornington Hotel London Victor Belgravia'. I was then told, despite being moved to a whole new hotel, I could not get a refund. We then went to the Mornington Victoria and was asked to present a physical card for a 'security deposit'. I then asked what the deposit was for, of which the reply was ' a deposit for the security'. That didn't clarify a lot... It was obviously a newly refburshed, modern hotel. The rooms were very well decorated with a large bed and TV. However, I don't know how it's possible to be a modern hotel and NOT HAVE A MATRESS PROTECTOR. The mattress had a 4 inch think layer of yellow foam lay on top and the mattress itself was severely stained. Not having a mattress protector is disgusting and put a shadow over the whole trip. Would love to come back as we're regularly in London but feel worried staying in a hotel that doesn't use mattress protectors as standard.
Rhys
Stayed 1 night in Apr 2025