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citizenM London Bankside

4.0 star property
4-star boutique hotel near Tate Modern

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Photo gallery for citizenM London Bankside

Lobby sitting area
Building design
Property amenity
Exterior
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Borough Market
    ‪7 min walk‬
  • Place, The Shard
    ‪10 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪83 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(7 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Tate Modern and Borough Market. Also, The Shard is within half a mile (1 km) and London Bridge is within 2 miles (3 km).

What's nearby

  • Thames River - 6 min walk - 0.3 miles
  • Tate Modern - 7 min walk - 0.4 miles
  • Borough Market - 7 min walk - 0.4 miles
  • The Shard - 10 min walk - 0.6 miles
  • London Bridge - 12 min walk - 0.7 miles

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪Caravan London Bridge - ‬2 min walk
  • ‪The Table Café - ‬2 min walk
  • ‪LEON - ‬3 min walk
  • ‪The White Hart - ‬3 min walk
  • ‪The Distillery Bar - ‬3 min walk

About this property

citizenM London Bankside

4-star boutique hotel near Tate Modern
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Bankside offers 192 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is 136.0572.29. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

How close is citizenM London Bankside to the airport?

CitizenM London Bankside is 8.7 mi (32-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM London Bankside?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at citizenM London Bankside on May 3, 2026 start from $118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM London Bankside have an airport shuttle?

Airport shuttle services are not available at citizenM London Bankside.

Does citizenM London Bankside offer free breakfast?

Free breakfast isn’t provided at citizenM London Bankside, but buffet breakfast is offered for a fee of GBP 20.50 per person. It's available every day from 6 AM to 11 AM.

Is there a casino at citizenM London Bankside?

No, there is no casino at this hotel.

What time is check-in at citizenM London Bankside?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM London Bankside?

Free parking is not available at this hotel.

Does citizenM London Bankside have a pool?

CitizenM London Bankside does not have a pool.

Does citizenM London Bankside have a restaurant?

Yes, there is a restaurant on site.

Does citizenM London Bankside have a spa?

There are no spa services available at this hotel.

How close is citizenM London Bankside to downtown London?

CitizenM London Bankside is 1.3 mi away from London.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1040 reviews
Rating 8 - Good. 228 out of 1040 reviews
Rating 6 - Okay. 59 out of 1040 reviews
Rating 4 - Poor. 18 out of 1040 reviews
Rating 2 - Terrible. 22 out of 1040 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Lei

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Dominique

Stayed 1 night in Jan 2026

10/10 Excellent

Darren

Liked: Amenities
Room
Stayed 3 nights in Jan 2026

10/10 Excellent

Katie

Stayed 1 night in Jan 2026

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Preet

Business traveler
Liked: Cleanliness, staff & service, amenities
Great service and great room
Stayed 1 night in Jan 2026

10/10 Excellent

John

Stayed 4 nights in Dec 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent setting and the young staff serving us are very nice
Stayed 1 night in Jan 2026

8/10 Good

Ana Maria Iba

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2025

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vwry clean and convenient
Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew, NY

Stayed 3 nights in Dec 2025

8/10 Good

Ingrid

Liked: Cleanliness, property conditions & facilities
Not as good as other citizenM hotels we have stayed in. Room felt dark, we had an interior view, you could literally see the interior of the rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

John

Stayed at Cit M a few times now. Location and value are excellent. Rooms spotless and staff very helpful. No shortfalls.
Stayed 2 nights in Jan 2026

6/10 Okay

Hongyu, Waterford

After flushing the toilet, there is a very strong unpleasant smell coming back up.
Stayed 3 nights in Dec 2025

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and modern hotel with very helpful staff in a great area that is slightly away from tourist-traps yet an easy walk or transit ride to most London sights.
Stayed 4 nights in Oct 2025

4/10 Poor

Kalp

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Lee

Stayed 2 nights in Dec 2025

6/10 Okay

Versica

Liked: Cleanliness, staff & service
Disliked: Amenities
There was no bottled water in the room and no glasses for tap water either. Think sink drain smelt bad. 5.43 am the fire alarm went off so felt terribly unrested. Other than that room was tidy and bed was comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

HANNAH

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff. Would recommend
Stayed 1 night in Dec 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff made for a great stay. Go the extra mile to help. Solid clean modern hotel. Great location and not too expensive. Great place to sleep and recover from jet lag.
Stayed 2 nights in Dec 2025

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, amenities
Room was spacious for 4 adults, 4 proper comfortable beds, spotlessly clean, staff amazing friendly, and helpful. Great location.
Stayed 5 nights in Nov 2025

10/10 Excellent

Mike

Stayed 1 night in Dec 2025