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Aloft London Excel

4.0 star property
4-star eco-certified hotel near O2 Arena, connected to the convention center

Choose dates to view prices

Photo gallery for Aloft London Excel

Exterior
Creator video
Interior
Indoor pool
Family Room, 2 Double Beds, Non Smoking | In-room safe, individually furnished, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Eastern Gateway, Royal Victoria Dock, London, England, E16 1FR
  • ExCeL Exhibition Centre
    ‪2 min walk‬
  • O2 Arena
    ‪6 min drive‬
  • London Stadium
    ‪10 min drive‬
  • London (LCY-London City)
    ‪15 min walk‬

Room options

View all photos for aloft, Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

aloft, Room, 1 King Bed

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | In-room safe, individually furnished, desk, laptop workspace

Family Room, 2 Double Beds, Non Smoking

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | Flat-screen TV

Executive Suite, 1 Bedroom

  • 549 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for aloft, Room, 2 Twin Beds, Non Smoking

In-room safe, individually furnished, desk, laptop workspace

aloft, Room, 2 Twin Beds, Non Smoking

  • 333 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban, Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Urban, Room, 1 King Bed

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

Docklands stay.A stay at this Docklands hotel places you within 3 miles (5 km) of O2 Arena and 6 miles (10 km) of London Stadium. Tower Bridge is within 6 miles (10 km) and The Shard is within 9 miles (15 km).

What's nearby

  • ExCeL Exhibition Centre - 2 min walk - 0.1 miles
  • O2 Arena - 6 min drive - 2.0 miles
  • London Stadium - 10 min drive - 4.0 miles
  • Tower Bridge - 15 min drive - 5.7 miles
  • The Shard - 17 min drive - 6.3 miles

Getting around

  • Prince Regent Station - 3 min walk
  • West Ham Station - 6 min drive
  • London City Airport (LCY) - 9 min drive

Restaurants

  • ‪Subway - ‬5 min walk
  • ‪Costa Coffee - ‬8 min walk
  • ‪Sandwich & Co - ‬9 min walk
  • ‪E16 Café - ‬3 min walk
  • ‪The Bridge Restaurant - ‬4 min walk

About this property

Aloft London Excel

4-star eco-certified hotel near O2 Arena, connected to the convention center
Aloft London Excel offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

You'll find a business center on site. A terrace, multilingual staff, and a garden are also featured at the eco-certified Aloft London Excel. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 252 guestrooms or units
  • 8 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Aloft London Excel offers 252 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 17.50 for adults and GBP 8.75 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Camp Aloft mattresses can be provided for children 12 years and under. Extra beds are not available in the hotel.

Renovations and closures

The property will be renovating from June 4 2025 to June 22 2025 (completion date subject to change). The following areas are affected:
  • Parking area

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.00 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.50 for adults and GBP 8.75 for children
  • Self parking fee: GBP 20 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, and mobile payments. This property uses eco-friendly cleaning products.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Aloft ExCeL
Aloft ExCeL Hotel
Aloft ExCeL Hotel London
Aloft ExCeL London
Aloft London
Aloft London ExCeL
ExCeL Aloft London
ExCeL London Aloft
London Aloft
London ExCeL Aloft
Aloft London Excel England
Aloft London Excel Hotel London
Aloft London Excel Hotel
Aloft London Excel England

Frequently asked questions

How close is Aloft London Excel to the airport?

Aloft London Excel is 1.8 mi (9-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Aloft London Excel have an airport shuttle?

Airport shuttle services are not available at Aloft London Excel.

Does Aloft London Excel offer free breakfast?

Free breakfast isn’t provided at Aloft London Excel, but buffet breakfast is offered for a fee of GBP 17.50 for adults and GBP 8.75 for children. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Aloft London Excel?

No, there is no casino at this hotel.

What time is check-in at Aloft London Excel?

Check-in begins at 3:00 PM.

Is there free parking at Aloft London Excel?

Free parking is not available at this hotel. Self parking is available for GBP 20 per day.

Does Aloft London Excel have a pool?

Aloft London Excel features an indoor pool.

Does Aloft London Excel have a restaurant?

Aloft London Excel is home to Docksider Restaurant, which features international cuisine.

Does Aloft London Excel have a spa?

There are no spa services available at this hotel.

How close is Aloft London Excel to downtown London?

Aloft London Excel is 7 mi away from London.

Aloft London Excel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1008 reviews
Rating 8 - Good. 258 out of 1008 reviews
Rating 6 - Okay. 77 out of 1008 reviews
Rating 4 - Poor. 32 out of 1008 reviews
Rating 2 - Terrible. 40 out of 1008 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, lovely pool and sauna, comfy rooms, great staff and oh so convenient for the excel center.
Stayed 1 night in Mar 2025

8/10 Good

Liam

Traveled with group
Liked: Amenities, property conditions & facilities
The hotel itself was brilliant. Was going to the o2 for the weekend and the hotel was only short distance from the tube. Everything was great, rooms are decent. All great, until the breakfast after checkout. Was like the staff was worried we were going to run off without paying. The actual breakfast was poor. Was expensive and not a lot of choice. The staff kept coming over asking about method of payments whilst eating our breakfast. And as soon I had finished my last bite,(not an exaggeration)she had come over with the card reader and the bill. Hadn’t even had time to start my coffee and didn’t bother in the end. Made us both feel incredibly uncomfortable. The lady herself seemed nice enough, seemed more of a training issue.
Stayed 2 nights in Mar 2025

8/10 Good

James

Stayed 2 nights in Mar 2025

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Stephen

Stayed 1 night in Mar 2025

8/10 Good

tony

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Great location

Great location for Excel Exhibition with access from second floor sytraight in to the building
Stayed 1 night in Mar 2025

10/10 Excellent

graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, really nice breakfast, reasonable parking (£20) per night,
Stayed 1 night in Mar 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the staff were nice too. At a point the room was very very cold and I had to call someone several times to come check the room temperature. Basic necessities like slippers and bath robe had to be asked downstairs at the reception. I was shocked about the deposit and it’s been more than a month and I have still not received my deposit back. I tried calling the number provided but was on it for almost an hour and nobody picked up. I will most definitely take legal action against the hotel if my deposit is not being refunded as soon as possible cause this is insane.
Stayed 2 nights in Feb 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - right near the station. Nice breakfast with lots of choice in a light and airy location. Good room. Kind receptionists.
Stayed 2 nights in Feb 2025

8/10 Good

Warren

Stayed 1 night in Feb 2025

8/10 Good

JANICE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Tracy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Will be better when surrounding building work done

Good location for Excel . Modern hotel and nice rooms, will be better when surrounding building works complete . Pool is very small and I arrived during swimming lessons so very noisy . Changing rooms not great and no private shower.
Stayed 1 night in Feb 2025

10/10 Excellent

Eboni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was an excellent experience. It was close to the train which made traveling into the city easier. It is far out from most London restaurants but again the train being so close made it easy to get around. The staff was always available to assist with anything when needed. The bar however was closed during our stay but luckily the restaurant was open with a bar.
Stayed 8 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and great service
Stayed 1 night in Feb 2025

8/10 Good

Mark

Stayed 3 nights in Feb 2025

8/10 Good

Steven

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Glenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great facilities and food and drink. Modern, comfortable bedroom. We would have liked a door on the washroom area.
Stayed 1 night in Feb 2025

10/10 Excellent

Warren

Stayed 1 night in Feb 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
★★★★★ Great Stay, Highly Recommend! Loved my stay at Aloft London Excel! Spacious, modern rooms, fantastic staff, and great amenities like the pool and gym. Perfect location for Excel events and easy transport links. A few minor areas for improvement, but overall, a top-notch stay—would definitely return!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Vesa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and service

Hotel is in very convenient location, walking distance from Elizabeth line / DLR. Breakfast was very good as well. Hotel staff was very helpful and nice.
Stayed 1 night in Feb 2025

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with plenty of parking at a fair rate (discounted via the hotel) clean and modern hotel with great facilities. Would recommend and will booking again.
Stayed 1 night in Jan 2025

6/10 Okay

M

Traveled with family
Disliked: Amenities
We stayed here for the location primarily, as we needed access to the Excel Exhibition center. While it is connected as advertised, it's not a covered pathway. So if it's raining you will need an umbrella for the short walk. Other than location, we found our stay lacking in many areas for a four star property. The biggest issue was with the temperature control. We had two rooms on the sixth floor, we had to call the service engineer several times to fix the air conditioning. The room would get hot and stuffy and it would take hours to cool down. Toiletries like body lotion had to be asked for from housekeeping. Due to the Pokemon convention, the bar area was full of noisy rambunctious children as late as mid night. The hotel staff made no effort to ensure the other guests weren't disturbed by this. One of the bartenders was rude and condescending during a brief conversation. Food from the dockyard restaurant was also underwhelming. Overall, we won't be staying here for the next convention as there are hotels nearby that provide better value for money.
Stayed 3 nights in Feb 2025