2/10 Terrible
Tasha E.
25 jun. 2025
No le gustó: Limpieza
False Advertising
Definitely was not what we were told we would be getting. We were supposed to have sleeping accommodations for 5; king bed, 2 twin beds and 1 aero mattress. A few weeks prior to arriving; we were instructed to provide all the names staying in the unit. We did so as requested. After a long day of travel; we arrived at the unit and found to only have a king and 2 ROCK hard twin mattresses. We tried to reach out to numbers provided to us. After some time someone responded. Only to find out they did NOT in fact have the accommodations they advertised they would have for us. Now it is after 7pm and was told that we could find something else and would be provided a refund. I called around to several places to try and get some VERY LAST MINUTE reservations for our family. Finally I found something but of course they were not able to accommodate that night since it was so late in the day but could take us for the rest of the stay on the island. We informed these hosts and made them aware of what was happening. We had to stay the one night and were out by about 7:30am. The only thing we used was the showers and a few of the towels. Of which we put in the washer to wash prior to leaving. No one even slept in any of the beds. I had someone sleep in the car and the others slept on the couch and living room chair with our own blankets. I have a text message directly from our host stating they would be issuing us a refund. THAT STILL HAS YET TO HAPPEN!! I WOULD NOT RECOMMEND THIS PLACE!!
Tasha E.
Se hospedó 1 noche en junio de 2025
