4/10 Poor
Cassandra
Jul 4, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointing Stay
Unfortunately, I felt compelled to pass along how disappointed we were in this hotel and the overall experience.
Check in was extremely rushed. No time to breathe before we were practicaly pushed into two chairs and had the front desk employee go over all the details we would need for our 1 night stay.
Then we were brought upstairs to our room where they dumped our bags, filled a tea pot and wouldn't leave until we sat at the table and had poured our tea.
The room was in terrible shape. There was cracked tiles in the bathroom, mildew build up in the sink, the ceiling paneling was not fully attached, water damaged walls, the list goes on. the air conditioning is also very old and not up to the challenge of hot Japanese summers.
We did enjoy the private onsen experience but again were very rushed to get there and get out with an employee banging on our door when we still had 10 minutes before we had to leave.
Dinner was at a cute little riverside restaurant. Drinks (including water) were all over 400yen and the pretty location couldn't make up for the food. The sashimi was warm and slimy and most of the food tasted a little off or like it had been sitting out for hours.
Given the price point and prior good reviews, we were pretty surprised this experience. We loved the area but left before breakfast was served the next day. We would not return to this hotel or recommend it to anyone.
Cassandra
Stayed 1 night in Jun 2025
