4/10 Malo
Haley M.
18 feb. 2024
Unacceptable Visit
My mom and I were so excited to go to Knoxville for the weekend and while the unit was as pictured and expected, the Rental Group, Haven, uses an app for all guests for key entry and the app was telling every other guest our unit was their reserved unit. We had 4 separate groups try to enter our unit while we were there so we left a note on the door when we went out to dinner explaining to others to call Haven and came back from dinner to find the note in our unit. After calling Haven, it was discovered strangers had been able to enter our unit while we were gone. It was totally unacceptable and we ended up leaving a day early due to feeling unsafe that strangers could access the unit. Outside of that major issue, there was a red stain on the bedsheet and the building is extremely noisy, especially at night due to loud and drunken residents. I would not recommend staying here.
Haley M.
Se hospedó 2 noches en febrero de 2024