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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property
3-star hotel in Inskip

Choose dates to view prices

Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Exterior
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Property amenity
Property amenity
Breakfast and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪18 min walk‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Thompson–Boling Arena
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Knoxville

Inskip stay.With a stay at this Inskip hotel, you'll be within 2 miles (3 km) of Knoxville Expo Center and 6 miles (10 km) of University of Tennessee. Victor Ashe Dog Park and Knoxville Children's Theatre are also within 6 miles (10 km).

What's nearby

  • Knoxville Expo Center - 18 min walk - 1.0 mile
  • Knoxville Convention Center - 5 min drive - 5.9 miles
  • University of Tennessee - 6 min drive - 6.1 miles
  • Neyland Stadium - 7 min drive - 6.8 miles
  • Thompson–Boling Arena - 7 min drive - 6.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cracker Barrel - ‬15 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Starbucks - ‬11 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

3-star hotel in Inskip
Holiday Inn Knoxville N - Merchant Drive by IHG offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. The business-friendly Holiday Inn Knoxville N - Merchant Drive by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

  • 122 guestrooms or units
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Knoxville N - Merchant Drive by IHG offers 122 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Feb 8 - Feb 9
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 7.45 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 55.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7.45 per person
  • Pet fee: USD 55.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • The seasonal pool will open May 21 and close September 10.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

How close is Holiday Inn Knoxville N - Merchant Drive by IHG to the airport?

Holiday Inn Knoxville N - Merchant Drive by IHG is 17.2 mi (24-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of Jan 26, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on Feb 1, 2026 start from $113.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Knoxville N - Merchant Drive by IHG.

Does Holiday Inn Knoxville N - Merchant Drive by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Knoxville N - Merchant Drive by IHG, but full breakfast is offered for a fee of USD 7.45 per person. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:00 AM.

Is there a casino at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Knoxville N - Merchant Drive by IHG?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

Is there free parking at Holiday Inn Knoxville N - Merchant Drive by IHG?

This hotel offers free self parking.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a pool?

Holiday Inn Knoxville N - Merchant Drive by IHG features an outdoor pool.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Knoxville N - Merchant Drive by IHG to downtown Knoxville?

Holiday Inn Knoxville N - Merchant Drive by IHG is 4.7 mi away from Knoxville.

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1001 reviews
Rating 8 - Good. 234 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 31 out of 1001 reviews
Rating 2 - Terrible. 39 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, friendly staff, clean room. Would stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Alyson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and staff was amazing. Would recommend
Stayed 1 night in Oct 2025

10/10 Excellent

Krisin

Stayed 1 night in Oct 2025

10/10 Excellent

Jose l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Kenan

Business traveler
Liked: Staff & service
Disliked: Amenities
N/a
Stayed 2 nights in Oct 2025

10/10 Excellent

Pat

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Rhonda, West Point

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great bartender Peter! Staff are very friendly. Room was clean. Great breakfast for the price.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beverly

Stayed 1 night in Oct 2025

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right off the hey. Staff was nice. Breakfast was not free if you did not included it in room choice. But it only costed$5 per person. The food was fresh and the dining area staff was very friendly.
Stayed 3 nights in Oct 2025

4/10 Poor

James

Liked: Staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Jay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast nice staff clean hotel
Stayed 1 night in Oct 2025

10/10 Excellent

ROBERTA

Stayed 1 night in Oct 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Like the sink area separate from the toilet/shower. Bed was high. Breakfast was better than average but you pay extra for it. Was good for our short stay with our dog.
Stayed 1 night in Oct 2025

4/10 Poor

Tammy

Stayed 1 night in Oct 2025

4/10 Poor

Keith

Stayed 1 night in Oct 2025

6/10 Okay

Nickole

Traveled with family
Unable to view UT game due to hotel not having the correct channel. Fire alarm at 3am and staff did not offer explanation or apologies for inconvenience of fire alarm concerns.
Stayed 2 nights in Oct 2025

2/10 Terrible

Nicholas

Business traveler
Disliked: Staff & service, property conditions & facilities
Lots of riff raff outside with people from motel next door looking into cars. Luckily nothing happened. The tv did not turn and the front desk wouldn’t answer the phone after trying three times. Then at 3am the fire alarms went off and everyone had to evacuate to the parking lot. I will never stay at this property again
Stayed 1 night in Oct 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Preshana

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful property. We stayed here one night. Everything was nice. The bathroom needs to be updated. that's my only complaint.
Stayed 1 night in Sep 2025

6/10 Okay

Sharon

Stayed 1 night in Oct 2025

10/10 Excellent

Lanise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet
Stayed 1 night in Oct 2025

10/10 Excellent

Matt

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Wade

Ro

Room was clean and fresh.
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Stayed 4 nights in Jul 2025