2/10 Terrible
Rachel
May 18, 2025
Liked: Cleanliness
Disliked: Staff & service
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You said:
Can you please reword this Hotel review where needed so it doesn't mention specific people: I witnessed the General Manager berating and disrespecting a young mother in front of her young daughter. It was appalling to witness...it appeared the young mother was just requesting
a reimbursement that was promised to her by a a manager the day before. The General Manager refused to uphold and acknwledge the committment. He then called the police on the woman who didnt raise her voice once during the interaction while he yelled and continued to berate her.
This Hotel is more luxury and the service should be reflective of this. I will not stay at a Hyatt or associated hotel again.
ChatGPT said:
Certainly, here is a revised version of your hotel review with the focus on the incident rather than specific individuals:
I witnessed a deeply troubling interaction at this hotel involving a staff member and a guest—a young mother accompanied by her child. The guest appeared to be calmly requesting a reimbursement that had been promised to her the previous day by hotel management. Instead of resolving the matter professionally, the staff member responded with hostility and disrespect, speaking loudly and harshly while the guest remained composed throughout. Shockingly, the situation escalated to the point where the police were called, despite the guest's calm demeanor.
Given the hotel’s luxury status, I expected a much higher standard of pr
Rachel
Stayed 1 night in May 2025