I have nothing but great things to say about Bonnie. She answered immediately any questions we had prior to our trip, and also during our stay. The unit was very well appointed and we lacked nothing for our family of five. Tommy Bahama beach chairs, beach wagon, and umbrella was used a lot, although we did not use the surf boards supplied. The AC in the living room and the fan in the bedroom was more than enough to maintain a cool environment. Our family with 3 teens fit comfortably, although not a lot of room to move when the Murphy bed and sofa bed were down (which were Uber comfortable!) it was only for a short period of time sleeping. With TVs in the bedroom and living room, the teens were very happy with their gaming. We were very happy with the large deep pool, the beach across the road, as well as the nearby restaurants and shopping strip outside our gates. We would have no problem staying here again next time we are in Maui.