2/10 Terrible
Anna
Viaje familiar
18 jul. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay started off on the wrong foot and unfortunately set the tone for the entire trip. The room had a strange smell, like something was being covered up with plug-ins, and everything felt dated. The kitchen had updated appliances, but the furniture and decor were old. We tried to make the best of it and went to the pool, which was much smaller than the photos suggested. But then things took a turn for the worse. My youngest daughter went to shower and suddenly screamed—sewage was coming up from the drain. The smell was unbearable. We called the front desk and someone came to unblock it, but when I asked to be moved due to the health hazard, the manager coldly said there were no rooms and we could either stay or check out. No professional cleaning was offered, just regular housekeeping with a mop. After begging, they offered one night at their sister hotel, but we had to pack up, drive over, and return the next day—wasting our limited vacation time. The manager was dismissive and condescending, claiming, “These things happen once in a blue moon.” We were only refunded for one night. The second bathroom remained unusable, so five of us shared one shower. The smell lingered. Also, the washer smelled awful and had sand and possible mold in the lining. What was supposed to be a special family and anniversary trip turned into one of the worst travel experiences we’ve had. I truly question how this place is being managed. Stay far away!
Anna
Se hospedó 5 noches en julio de 2025
