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Fairmont Orchid

4.5 star property
4.5-star beachfront resort near Mauna Lani Resort Golf Course

Choose dates to view prices

Photo gallery for Fairmont Orchid

Relax by the pool surrounded by lush gardens and enjoy breathtaking ocean views.
Enjoy ocean views from the thatched-roof bar area with outdoor seating and various dining options.
Two large beds with white linens, a wardrobe, and a flat-screen TV.
Enjoy al fresco dining amidst palm trees and ocean views.
Relax on the beach with lounge chairs and umbrellas, surrounded by lush greenery and ocean views.

Popular amenities

  • Parking available
  • Breakfast available

Explore the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Mauna Lani Resort Golf Course
    ‪19 min walk‬
  • Mauna Lani Beach
    ‪9 min drive‬
  • Anaehoomalu Beach
    ‪14 min drive‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪41 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Non Smoking, Oceanfront (Newly Renovated)

Luxury Suite, 1 Bedroom, Non Smoking, Oceanfront (Newly Renovated) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Luxury Suite, 1 Bedroom, Non Smoking, Oceanfront (Newly Renovated)

10.0 out of 10
Exceptional
(1 review)
  • 1050 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View (Newly Renovated)

Suite, 1 Bedroom, Non Smoking, Garden View (Newly Renovated) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Garden View (Newly Renovated)

  • 1050 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

  • 1050 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

8.6 out of 10
Excellent
(11 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

8.8 out of 10
Excellent
(15 reviews)
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

8.6 out of 10
Excellent
(33 reviews)
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

7.8 out of 10
Good
(12 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Partial Ocean View (Newly Renovated)

9.4 out of 10
Exceptional
(16 reviews)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

9.4 out of 10
Exceptional
(31 reviews)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(2 reviews)
  • 1050 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

About the neighborhood

Kamuela

Beachside getaway.You'll find Great 4-D Movie Ride and Mauna Lani Historic Park within 2 miles (3 km) of this resort. Francis H.I'i Brown North Golf Course and Mauna Lani Resort Golf Course are also within 2 miles (3 km).
View more Resorts in KamuelaOpens in a new window

What's nearby

  • Mauna Lani Resort Golf Course - 19 min walk - 1.0 mile
  • Mauna Lani Beach - 9 min drive - 2.6 miles
  • Waikoloa Beach Golf Course - 13 min drive - 3.6 miles
  • Anaehoomalu Beach - 14 min drive - 4.0 miles
  • Hāpuna Beach State Recreation Area - 23 min drive - 8.0 miles

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Island Vintage Coffee - ‬13 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive

About this property

Fairmont Orchid

4.5-star beachfront resort near Mauna Lani Resort Golf Course
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). Enjoy a summer holiday at Fairmont Orchid, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a health club. Parking is available for a fee.

  • 540 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Water dispenser
  • Bar on the beach
  • Coffee shop
Fairmont Orchid offers 540 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Similar properties

Relax by the resort's multiple pools and enjoy stunning ocean views surrounded by lush greenery and palm trees.

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  • Pool
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  • Pet friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,006 reviews
$521 nightly
The price is $614
Aug 17 - Aug 18
Total includes taxes and fees
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Designer stores
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night, plus a deposit of USD 75 per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is TA-052-830-4128-01. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Frequently asked questions

How close is Fairmont Orchid to the airport?

Fairmont Orchid is 20.8 mi (35-min drive) away from the Kamuela, HI (MUE-Waimea-Kohala) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont Orchid?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Fairmont Orchid on Aug 24, 2025 start from $503.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont Orchid have an airport shuttle?

Airport shuttle services are not available at Fairmont Orchid.

How close is Fairmont Orchid to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Fairmont Orchid offer free breakfast?

Free breakfast isn’t provided at Fairmont Orchid, but buffet breakfast is offered for a fee of USD 50 for adults and USD 25 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Fairmont Orchid?

No, there is no casino at this resort.

What time is check-in at Fairmont Orchid?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Fairmont Orchid?

Free parking is not available at this resort. Self parking is available for USD 38 per day, and valet parking for USD 45 per day.

Does Fairmont Orchid have a pool?

Fairmont Orchid features an outdoor pool.

Does Fairmont Orchid have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Fairmont Orchid have a spa?

Pamper yourself with a day at Spa Without Walls, where you can enjoy beach massages, body scrubs, and body wraps.

How close is Fairmont Orchid to downtown Kamuela?

Fairmont Orchid is 7.3 mi away from Kamuela.

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1007 reviews
Rating 8 - Good. 177 out of 1007 reviews
Rating 6 - Okay. 73 out of 1007 reviews
Rating 4 - Poor. 24 out of 1007 reviews
Rating 2 - Terrible. 16 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Curtis Allan, green river

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is second to none. The rooms are clean and spacious. I can't wait for my next Fairmont experience.
Stayed 7 nights in Apr 2025

8/10 Good

Queenie

Stayed 7 nights in Apr 2025

10/10 Excellent

Udi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supreme service and comfort, and beautiful grounds

We loved Fairmont Orchid! The service was immaculate. Barbie, the manager, took care of an issue we had and made us very happy with our stay! We would stay at this Fairmont anytime we have an opportunity to return to the Big Island. And we would not hesitate to recommend it to friends and family.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kyle

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly the place is very nice but I will mention one thing If you're getting a room make sure it's not an adjoining room or there are children nearby because you will hear them and they will keep you up all night. If you're okay with children crying all night then don't worry about it but you might want to check when you check in what rooms are around you.
Stayed 1 night in Apr 2025

6/10 Okay

Madhu

Traveled with family
Disliked: Staff & service
For how expensive this resort is, they should offer better service and keep the hotel in better shape. The rooms are a bit run down. The housekeeping staff for our room was rude and did not replace things in the bathrooms such as towels, soap, etc when used. We were always short towels. The service was very slow for dining and housekeeping. The grounds are beautiful and Brown's Beach House serves wonderful food. Overall, a bit disappointing, not quite the experience I was hoping for. I would opt for a different hotel next time.
Stayed 7 nights in Apr 2025

10/10 Excellent

Anne

Stayed 7 nights in Mar 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Nice Place for a Vacation

Great staff and service. Dated rooms, less than great fixtures and furniture. Lots of in room tile but very comfortable beds. Very expensive food and drinks, but most items were tasty - however the Mai Tai's were the worst I have had at any luxury resort. It's not the Four seasons or The Ritz Carlton and has limited hours for room service (strange for a 5 star resort hotel), but you also don't pay the premium price for the accommodations. The grounds were immaculate and clean, the views were incredible, the pool was great for kids and families (wish they would have a separate pool for the obnoxious and inebriated adults), and the beach/lagoon was conveniently close and perfect for swimming and snorkeling. Ultimately it was worth the trip and would consider staying there again, should our next Hawaii trip be at the Big Island.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is gorgeous. Beautful rooms
Stayed 4 nights in Feb 2025

10/10 Excellent

KC

Traveled with group, Traveled with partner
Liked: Amenities
Hot hot tub! Great staff. Perfect pool temperature.
Stayed 2 nights in Apr 2025

10/10 Excellent

Farinaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the supermarket Clean and quiet Great service Great food with variety Private beach area was our favourite
Stayed 5 nights in Mar 2025

10/10 Excellent

John Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay, highly recommend!
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael, BARGERSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent surroundings
Stayed 1 night in Mar 2025

10/10 Excellent

Forrest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Restaurants and beach amazing as well.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Orchid is a truly beautiful setting. The resort grounds and property are very well laid out and maintained. Flowers and plants are gorgeous. Our room was a partial ocean view with balcony and it was great. The food was good but quite pricey, and service was slow.All restaurants and lounges were wonderful, except the Brown’s restaurant. Food good, but it had tables in sand/gravel which was uncomfortable to walk on and gets in your shoes too much. They should remove it and use tile or something. And we sat out close to the ocean which was great for a view but it was very windy and chilly, necessitating a jacket or they offered towels to wrap around you. That needs some improvement! But every staff member was polite, professional, cheerful, and helpful. Our room was clean every day just perfectly, and Solvy the housekeeper, and the pool food service guy, Kai, were superb. Overall, the resort rates very highly!! Definitely coming back!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and beach, loved our room, good location. Would come back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Lonna, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning resort!! Everything is immaculate and beautiful, and the staff bends over backwards to help in any way they can. Only two downsides: Food is very expensive, even at the “low priced” deli, and getting from our room to the lobby, entrance and parking lot required taking two elevators and a lot of walking. It was great exercise but took a lot of extra time.
Stayed 6 nights in Feb 2025

10/10 Excellent

karsten, gig harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Stayed 5 nights in Dec 2024

10/10 Excellent

thomas R, reno

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Gold 6th floor staff was out of this world!! Samuel was outstanding and should be employee of the year!!
Stayed 9 nights in Feb 2025

4/10 Poor

Karen

Traveled with partner
Liked: Amenities
This resort holds events and those people take over the restaurants, the pool, the bars, the grounds, etc and it becomes a drunk, loud free for all. Very unenjoyable last few days here. You have to reserve restaurants days in advance and they are mediocre at best. Very overpriced for what you get but the staff are great and deserve a great review.
Stayed 10 nights in Feb 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Fairmont Orchid. Then when our flight home was cancelled for 2 days the staff bent over backwards to accommodate us for the additional 2 nights that we hadn’t reserved. A
Stayed 4 nights in Feb 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend a shuttle from airport. Recommend not so soft pillows. Loved everything , waterfalls, gardens, spa, staff, ocean beach
Stayed 7 nights in Feb 2025

10/10 Excellent

Leah, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here!
Stayed 5 nights in Feb 2025