4/10 Malo
Erin E.
25 jul. 2025
Read ALL reviews before renting! If you have any issues during your stay the communication is horrible and your issue will be ignored. I will say this condo has a well stocked kitchen, plenty of beach supplies but lacks blankets. On our second day the washer broke. Stoped mid cycle and would not drain. We contacted the rental agency and hours went by until we got a reply. They asked us to troubleshoot which we had already done before contacting them. Another entire day went by until we got a response back that they would be sending someone out. No one came for another whole day and it was not address until the end of our 9 day stay. Eventually the standing water in the washer smelled like rotten eggs so the condo smelled that way too. We ended up having to go to a laundry mat. They said they would reimburse us but I have yet to receive it. We were also given an incorrect gate code so could not get through the gate when we arrived after hours. Reached out to them for a correct code and didn’t get a reply until the next day asking if we got in. What if we hadn’t?! We have stayed in another condo in this complex a few times with a different management company. We have never had any problems. We will never rent a condo that is run by this company again. Nothing was a priority. No solutions were offered unless we came up with them and timeliness was nonexistent. It is too bad for the owners of this condo as it has great potential but the rental company is ruining the experience.
Erin E.
Se hospedó 9 noches en julio de 2025