4/10 Poor
Keith
Traveled with group
Oct 6, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Roger Wright Room 1209 Wed 1st October.
The signage in the car park is baffling - there’s no indication how far away the hotel is or whether there are steps. There’s also no information about the electric vehicles and how to call them, we started walking with all our luggage when they came and dropped someone off. Put a camera so you can see when people turn up.
Why has a new hotel been designed with external and internal steps and no ramp?? How do people in wheelchairs get in?? I saw other people manhandling their wheeled luggage down the stairs in front of reception - I had to do this as well, very poor design.
Service - this starts with a smile but the reception staff were very serious and not very welcoming. At breakfast there were people just standing around looking bored. When I left the breakfast area there were five members of staff crowding round the lecturn. All five of them stared at me, no smile or hello - very rude.
It seems to me the hotel is run by the staff for the staff - is this why it’s 240 Euros a night??
Then, despite the fact that guests are given priority in the dining room,there was no room for us and we had to go to the village.
Lastly a group of conference delegates outside on the terrace made unacceptable noise until midnight. Where were the staff to ask them to be quiet???
The hotel is well appointed but nothing out of the ordinary. This was meant to be a treat at the end of a 3 week tour of Europe instead we were both very disappointed.
Keith
Stayed 1 night in Sep 2025
