2/10 Terrible
Sandra
Traveled with partner
Oct 22, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very rundown, outdated and dirty. I have stayed at many reports in the past. The rooms are typically outdated, but this “resort” was beyond disappointing.
One couple had sever bedbug bites. They had to go to the hospital for treatment. They ended up moving to another hotel. The mosquitoes and sand fleas were crazy. We had to purchase bug repellent outside of the resort because they did not have any. We also were unable to eat at a couple of the restaurants because they were closed. I do understand this is the rainy season, but they were not prepared with staff or supplies to handle it. I was told that there were only 176 people at the resort during our stay. Money guest had to be moved to other rooms due to flooding in their room. One couple had to be moved from a garden room to an ocean view room because of flooding and the resort charge them an upgrade fee for the ocean view. Four other people that we met left four days early due to the conditions, the lack of staff and the manager’s inability to control the situation.
It would have been helpful if signs were posted saying that certain restaurants were closed. The pool bar was only open one day when we were there because there was pooling water behind the bar. A suggestion would be to dry it up.
There was garbage in the walkways the entire time we were there. It was the same garbage. No one had cleaned it up. Overall, this hotel/resort was a complete fail. Never stay here.
Sandra
Stayed 5 nights in Oct 2025
