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SureStay Hotel by Best Western Jacksonville South

2.5 star property
Hotel perfectly located for exploring Southside

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Pillowtop beds, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
5018 University Boulevard West, Jacksonville, FL, 32216
  • Place, Curahealth Jacksonville
    ‪9 min walk‬
  • Place, Promenade Shopping Center
    ‪10 min walk‬
  • Place, Merill Road Shopping Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Jacksonville

Southside stay.A stay at this Southside hotel places you within 6 miles (10 km) of Jacksonville Museum of Modern Art and 9 miles (15 km) of EverBank Stadium. Also within 9 miles (15 km) are Cummer Museum of Art and Gardens and St. Johns Town Center.

What's nearby

  • Curahealth Jacksonville - 9 min walk - 0.5 miles
  • Promenade Shopping Center - 10 min walk - 0.6 miles
  • Merill Road Shopping Center - 12 min walk - 0.7 miles
  • University Mall - 14 min walk - 0.8 miles
  • Fort Caroline Shopping Center - 1 min drive - 1.3 miles

Getting around

  • San Marco Station - 6 min drive
  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive

Restaurants

  • ‪RaceTrac - ‬2 min walk
  • ‪The French Pantry - ‬17 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬12 min walk

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel perfectly located for exploring Southside
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

  • 84 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • Smoking in designated areas
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
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Frequently asked questions

How close is SureStay Hotel by Best Western Jacksonville South to the airport?

SureStay Hotel by Best Western Jacksonville South is 9.7 mi (16-min drive) away from the Jacksonville, FL (CRG-Jacksonville Executive at Craig) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Jacksonville South?

As of Dec 6, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Jacksonville South on Dec 7, 2025 start from $69.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Jacksonville South have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Jacksonville South.

How close is SureStay Hotel by Best Western Jacksonville South to the beach?

This hotel is 10.5 mi (18-min drive) from Kurzius Beach.

Does SureStay Hotel by Best Western Jacksonville South offer free breakfast?

SureStay Hotel by Best Western Jacksonville South offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western Jacksonville South?

No, there is no casino at this hotel, but bestbet Orange Park (17-min drive) is nearby.

What time is check-in at SureStay Hotel by Best Western Jacksonville South?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at SureStay Hotel by Best Western Jacksonville South?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Jacksonville South have a pool?

SureStay Hotel by Best Western Jacksonville South does not have a pool.

Does SureStay Hotel by Best Western Jacksonville South have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Jacksonville South to downtown Jacksonville?

SureStay Hotel by Best Western Jacksonville South is 5.1 mi away from Jacksonville.

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.8
Rating 10 - Excellent. 254 out of 880 reviews
Rating 8 - Good. 212 out of 880 reviews
Rating 6 - Okay. 141 out of 880 reviews
Rating 4 - Poor. 107 out of 880 reviews
Rating 2 - Terrible. 166 out of 880 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rustam

Good
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Hotel has bed bug in beds
Stayed 1 night in Aug 2025

8/10 Good

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property's interior was fine overall! The location or area where this hotel is located is very commercial, with several car and truck repair shops.
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

6/10 Okay

Daniel

Stayed 1 night in Aug 2025

8/10 Good

Robin

Good for the price

For the price you pay for the room, it was really good. The beds were comfortable and the shower had amazing water pressure! The staff was friendly enough, but got right to the point and was all business.The downside was the air conditioner was very noisy and had a hard time keeping the room cooled down, and although the breakfast was good, it was not kept well stocked.
Stayed 2 nights in Aug 2025

2/10 Terrible

Stephen

The exterior condition of the facility and the amount of
Stayed 1 night in Aug 2025

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't stay

Terrible hotel. Took forever for someone to check me in. Once i arrived in the room there was a bullet hole in the window, the shower was filthy and the room smelled like weed. Overall not recommended.
Stayed 2 nights in Aug 2025

2/10 Terrible

KATHLEEN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you want a nice place to stay, look elsewhere. If you're looking to save a few bucks, this is the place for you. Not recommended.
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed the breakfast. Enjoyed our stay
Stayed 3 nights in May 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stayed 1 night in Aug 2025

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great location, and very friendly staff all in all a wonderful day!
Stayed 2 nights in Jul 2025

10/10 Excellent

Giovanini

Stayed 1 night in Jul 2025

10/10 Excellent

Evghenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean neat affordable place with a very nice complementary breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Carina

Stayed 1 night in Jul 2025

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was okay. there was definitely a bad smell in the walk ways
Stayed 2 nights in Jul 2025

2/10 Terrible

Cecilia

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
The first room we got smelled like smoke, the second room Ac wasn’t working properly and the third room the water was ONLY burning hot. I have kids so they can’t take burning hot showers. We ended up finding a new hotel and the guy did give us a full refund. He did try to accommodate us but switching the rooms but each room had issues with it.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort

Hotel Stay info

The stay was good. The hotel was in a good place with a few restaurants and not too far from the beach (driving distance). The room was outdated and had a bunch of nail holes in the wall upon walking in , the area was quiet and okay overall. The bed was comfortable for a one night stay.
Stayed 1 night in Jun 2025

2/10 Terrible

Perla

Stayed 1 night in Jul 2025

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to check out door wouldn’t lock and was not offered another room
Stayed 1 night in Jun 2025

6/10 Okay

Nakia

Traveled with group
Stayed 2 nights in Jun 2025

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Latravia

Liked: Cleanliness
The beds were comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Leonardo

Stayed 1 night in Jun 2025