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Medina del Lago

4.0 star property
Family-friendly 4-star hotel with indoor pool

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Photo gallery for Medina del Lago

View from room
Exterior
Daily continental breakfast for a fee
View from room
Standard Double Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Gualabi, Colinas de San Pablo Lote 25A, Otavalo, Imbabura
  • Place, Galeria Gabriel Ceballos Ulloa
    ‪4 min drive‬
  • Place, Plaza de Ponchos
    ‪5 min drive‬
  • Place, Instituto Otavaleño de Antropología
    ‪5 min drive‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪71 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Double Room

  • Lake view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room with Balcony

King Room with Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Room with Balcony

  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King Room with Lake View

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Room with Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Superior King Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

  • Lake view
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for King Suite

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 549 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Otavalo

Otavalo retreat .You'll find Galeria Gabriel Ceballos Ulloa and Plaza de Ponchos within 2 miles (3 km) of this hotel. Instituto Otavaleño de Antropología and Condor Park are also within 3 miles (5 km).

What's nearby

  • Galeria Gabriel Ceballos Ulloa - 4 min drive - 1.7 miles
  • Plaza de Ponchos - 5 min drive - 1.9 miles
  • Instituto Otavaleño de Antropología - 5 min drive - 1.9 miles
  • Lago San Pablo - 10 min drive - 6.0 miles
  • Taxopamba Waterfall - 17 min drive - 5.1 miles

Getting around

  • Ibarra Station - 30 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 90 min drive

Restaurants

  • ‪Balcon de Imbabura - ‬4 min drive
  • ‪Shanandoa The Pie Shop - ‬4 min drive
  • ‪Brunch - ‬4 min drive
  • ‪Fritada Lupita - ‬2 min drive
  • ‪the red pub - ‬4 min drive

About this property

Medina del Lago

Family-friendly 4-star hotel with indoor pool
Medina del Lago offers its guests an indoor pool and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. A business center and a meeting room are available.

Public spaces have free WiFi. Spa services, a terrace, and an arcade/game room are also featured at the family-friendly Medina del Lago. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 4-star Otavalo hotel is smoke free.

  • 1 building
  • 15 guestrooms or units
  • 3 levels
  • Built in 2016
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Coffee shop
  • 1 conference room
  • Dining venue
Medina del Lago offers 15 accommodations with safes and hair dryers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and Swedish massages.

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Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: USD 20 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 60

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Thursday - Sunday (8:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Medina del Lago

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out fee: USD 60
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Medina Lago Hotel Otavalo
Medina Lago Hotel
Medina Lago Otavalo
Medina Lago
HOTEL MEDINA DEL LAGO
Medina del Lago Hotel
Medina del Lago San Pablo del Lago
Medina del Lago Hotel San Pablo del Lago

Frequently asked questions

How close is Medina del Lago to the airport?

Medina del Lago is 50.2 mi (90-min drive) away from the Mariscal Sucre Intl. Airport (UIO) airport, the closest popular airport to the property.

How much does it cost to stay at Medina del Lago?

As of Jun 9, 2026, prices found for a 1-night stay for 2 adults at Medina del Lago on Jun 15, 2026 start from $231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Medina del Lago have an airport shuttle?

Medina del Lago offers an airport shuttle 24 hours a day, on request, for a charge of USD 130 per vehicle, roundtrip.

Does Medina del Lago offer free breakfast?

Free breakfast isn’t provided at Medina del Lago, but continental breakfast is offered for a fee of USD 20 per person. It's available every day from 8:00 AM to 10:00 AM.

Is there a casino at Medina del Lago?

No, there is no casino at this hotel.

What time is check-in at Medina del Lago?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Medina del Lago?

This hotel offers free self parking.

Does Medina del Lago have a pool?

Medina del Lago features an indoor pool.

Does Medina del Lago have a restaurant?

Yes, there is a restaurant on site.

Does Medina del Lago have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Medina del Lago to downtown Otavalo?

Medina del Lago is 0.7 mi away from Otavalo.

Medina del Lago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 42 out of 55 reviews
Rating 8 - Good. 8 out of 55 reviews
Rating 6 - Okay. 2 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 1 out of 55 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great service
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Jawwad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent panoramic views
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with a magnificent view from Lago San Pablo only 1.5 hours away from Quito
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful mountain-side hotel. The view was amazing and they had horses that you could ride for a very reasonable price on a very scenic route. Would highly recommend if going to lago san pablo.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Marcos

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, room comfort

Best hotel in the area with outstanding view

Best hotel in the Otavalo area, with an outstanding view and a very caring service. The fireplace was a particularly nice touch that you don't often find in hotels. While the location and the staff cannot be faulted, the hotel clearly need some renovations in the spa and common areas. Also the rooms could do with a bit more equipment (although the staff did provide everything we asked for). The two local guardian dogs Mia and Tia are incredibly friendly, and the surrounding area is very nice for a little nature walk.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la posibilidad de descansar Las instalaciones son increíbles
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Juan Martin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Malazo
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular sitio
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Belen

Liked: Cleanliness, amenities, property conditions & facilities
Todo hermoso. El desayuno debería mejorar
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo otorgar mejores beneficios a los clientes VIP y frecuentes
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de primera. Atención personalizada y amable. Instalaciones geniales con una vista increíble y excelente comida. Cuidado con los precios del transporte local que consigue el hotel. Son casi el doble el valor real de mercado.
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely incredible place! The view will blow your mind! Will definitely recommend it
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Uldar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran experiencia con vista al lago

Muy bonita experiencia. Nos agradó mucho la fogata al atardecer. Lo malo que allí nos picaron unas pulgas (supongo que al hacerlo en campo, eso era imprevisible) que nos causaron mucha molestia. Fuera de eso, todo excelente. La comida con presentación gourmet nos pareció un poco costosa o, visto desde otro punto de vista, algo escasa en relación al precio. Recomendamos que se mejore la temperatura de la piscina la que se publicita como temperada y la verdad estaba apenas poco menos que fría. Excelente servicio e instalaciones muy cómodas y elegantes. La vista de los volcanes y el lago, es maravillosa.
Stayed 1 night in Apr 2022
Verified

4/10 Poor

Ana

Liked: Cleanliness, staff & service, room comfort

Vista impresionante

Bonito, limpio y bien atendido. Nos decepcionaron las comidas
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

SEBASTIAN PEDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato excelente, la ubicación de ensueño, la calidad de alojamiento inmejorable, todo perfecto. Solo el acceso es por un camino adoquinado que según la época tiene piedras sueltas por lo que es mejor acceder en un coche alto.
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

JOSE

Liked: Staff & service
El Hotel tiene un problema con la bomba de agua, que se escucha el ruido muy fuerte en la habitación, cuando la bomba se enciende y se paga. Se escucha también el ruido de las tuberías de agua, por lo que es descanso en la noche no es bueno.
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very beautiful and the staff was very helpful. However, we were the only guests at the property. I had purchased a King Suite through Expedia, but when I checked in they told me that I didn't pay enough for the suite and they tried to put me in a regular room. After waiting almost two hours they gave me the suite I paid for. The room and view were spectacular, but frustrating that they didn't honor the room I paid for on Expedia immediately.
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great time at Medina del Lago. This place has a gorgeous view from the rooms, lobby and restaurant. The food and service were fantastic. The staff was really friendly and made sure our stay was great. We enjoyed the use of the jacuzzi and sauna every day we were there (they also have a pool). For anyone having to work remotely, we had no problems with the wifi and were able to have Zoom video calls daily. We are definitely planning to come back!
Stayed 3 nights in Dec 2020
Verified

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena experiencia

Las instalaciones son geniales
Stayed 1 night in Nov 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinario lugar y muy buen servicio. La vista excelente un lugar perfecto para recuperar energia. Recomendable 100%
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, top level. Spectacular views of San Pablo lake and Imbabura mountain from everywhere at the hotel. We had a two persons suite with beautiful views, a fireplace and a nice hot tub. Food was delicious, the crew was so nice and thoughtful, there are beautiful paintings made by local artists everywhere and the whole experience is really satisfying. The only downside- the isolation between rooms is pretty poor and we could hear everything that was happening and being said at the rooms around us.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great view, a perfect getaway destination
Stayed 1 night in Aug 2019