2/10 Terrible
Victoria C.
6 dic. 2023
No le gustó: Limpieza
Awful
Absolutely the worst experience I’ve ever had! The property is managed by a 3rd party called Upstay and it was shady from the start. I wish I’d cancelled my reservation as soon as I made it. They are difficult to get in touch with and do not communicate well. I was over charged for parking. The listing clearly says “$20 PER STAY” for parking but I was charged $20 per day. After trying to explain this to Upstay on multiple occasions I just paid the $60, however, they never sent me the number of the parking spot we were assigned and sent multiple emails and reminders to pay for parking if I wanted it. Even the email with checkin details said I needed to pay for parking and they would send the spot number.
When we arrived at the property it is in a TERRIBLE neighborhood. We tried the code they provided in the check in email several times and could not get it to work. I emailed them about the parking and called the number for the host in the listing twice but could not get anyone to answer. It was cold, dark, and raining so we went to a hotel and contacted VRBO about the issue, requesting a refund.
The host did not call back about our problems for almost THREE HOURS. I have never had such a problem reaching a host! I could tell the “assistants of the host” who were calling were in a call center because there was a lot of other conversation and noise in the background.
I fought with VRBO and the host for a week or so to finally receive a full refund. Say NO to Upstay!!
Victoria C.
Se hospedó 3 noches en noviembre de 2023