2/10 Terrible
Hanna W.
29 sept. 2025
No le gustó: Limpieza
The communication was not timely with instructions for check-in and how to access property. I sent an hour and half trying to reach the host through VRBO listing with no response. Thanks to the neighbor across the street for walking over and contacting the owner who he knew personally. Once we finally got inside of the house, it smelled very musty and did not look or smell clean or ready for guest. The sliding glass doors on the front were also unlocked and able to be opened from the outside. We entered the house and began to see dozens of dead roaches everywhere and that was only the first3 rooms we looked at. We took photos and left because this place was not fit to stay in. The photos looked great online but it seems like no one is caring for or cleaning the property. The host messaged they would send me check-in details by 11am on our arrival day and never did. The host also wouldn’t respond when I tried to contact them multiple times in 3 different ways (VRBO inbox, phone call and text message) We had to call the VRBO customer service to try and get help. They also could not reach the host. This was a work trip for 10 adults. We were tired and ready to settle in and get rest for the next day and this became the most frustrating ordeal. I feel we were being scammed and the whole deal felt shady. I am working on getting a refund and expect it in full. I would never recommend this listing to anyone visiting this area.
Hanna W.
Se hospedó 1 noche en septiembre de 2025
