I had several problems on arrival. The code to enter the unit didn't work, and I had to call (while standing in the hallway with my stuff) to obtain the backup code. Once inside, the unit was very warm/stuffy and the thermostat said it didn't have power and was shutting down (see photo). Nobody could come until the next day, so I opened the windows...thankfully, a cool night in Houston. I picked up some (unrefrigerated) soda, only to discover that the ice maker wasn't working. There were ice trays in the freezer, but they were empty. All of these hiccups were eventually fixable, but it made for a poor first impression when I arrived.
The communication from the Sonder staff was impressive, though, and we did eventually have a mostly pleasant stay.
I'd encourage the property managers to investigate a few things:
* The unit in general was a bit scuffed up/dingy and could use a repainting and sprucing up.
* The bar stools were so high that you couldn't really sit on them AT the island. Your knees will hit the counter, no matter your size.
* None of the chairs were comfortable. The couch was OK.
* The instructions for setting a departure date on the Roku (to sign us out of our accounts) didn't work. You needed a PIN to set a departure date.
* All of the fixtures (especially in the bathrooms) were loose.
* The beds were SO LOW! Especially in the second bedroom. I felt like I was sleeping on the floor.
* The king bed looked rumpled when I arrived (photo was at check-in).