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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property
4-star beachfront resort near Port of Hilo

Choose dates to view prices

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Exterior
Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV
Breakfast, lunch and dinner served
View from room
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
93 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪2 min walk‬
  • Place, Coconut Island Park
    ‪10 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪5 min drive‬

Room options

View all photos for Two Queen Room with Ocean View

In-room safe, desk, free cribs/infant beds, free WiFi

Two Queen Room with Ocean View

  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(42 reviews)
  • Mountain view
  • 298 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area | 48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(65 reviews)
  • Mountain view
  • 298 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

8.0 out of 10
Very good
(42 reviews)
  • Ocean view
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Ocean View

7.8 out of 10
Good
(60 reviews)
  • Ocean view
  • 298 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

8.4 out of 10
Very good
(49 reviews)
  • Ocean view
  • 369 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(49 reviews)
  • Ocean view
  • 298 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • Ocean view
  • 330 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 369 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub) | In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

8.0 out of 10
Very good
(7 reviews)
  • Bay view
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • Mountain view
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Accessible Queen Room with Tub Ocean Front

  • Sleeps 2
  • Free WiFi

View all photos for Accessible King Room with Tub Ocean Front

In-room safe, desk, free cribs/infant beds, free WiFi

Accessible King Room with Tub Ocean Front

  • Sleeps 2
  • Free WiFi

Accessible King Room with Shower

  • Sleeps 2
  • Free WiFi

View all photos for King Room with Lanai and Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

King Room with Lanai and Oceanfront

  • Sleeps 3
  • Free WiFi

View all photos for King Room with Ocean View

In-room safe, desk, free cribs/infant beds, free WiFi

King Room with Ocean View

  • Sleeps 3
  • Free WiFi

View all photos for King Room

In-room safe, desk, free cribs/infant beds, free WiFi

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • Free WiFi

View all photos for Two Queen Room

In-room safe, desk, free cribs/infant beds, free WiFi

Two Queen Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • Free WiFi

King Room with Bay View

  • Sleeps 2
  • Free WiFi

View all photos for Corner Ocean Front King Room(Balcony)

In-room safe, desk, free cribs/infant beds, free WiFi

Corner Ocean Front King Room(Balcony)

  • Sleeps 3
  • Free WiFi

View all photos for One Bedroom King Suite With Soaker Tub

In-room safe, desk, free cribs/infant beds, free WiFi

One Bedroom King Suite With Soaker Tub

  • Sleeps 2
  • Free WiFi

View all photos for Junior Ocean Front King Suite

In-room safe, desk, free cribs/infant beds, free WiFi

Junior Ocean Front King Suite

  • Sleeps 3
  • Free WiFi

View all photos for 2 Queen Beds Oceanfront With Lanai

In-room safe, desk, free cribs/infant beds, free WiFi

2 Queen Beds Oceanfront With Lanai

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • Free WiFi

2 Queen Beds Oceanfront End Unit With Lanai

  • Sleeps 4
  • Free WiFi

Oversized Two King Kamehameha Two Bedroom Suite

  • Sleeps 4
  • Free WiFi

View all photos for Accessible Queen Room with Roll In Shower Ocean Front

In-room safe, desk, free cribs/infant beds, free WiFi

Accessible Queen Room with Roll In Shower Ocean Front

  • Sleeps 1
  • Free WiFi

About the neighborhood

Hilo

Beachside getaway.With a stay at this Keaukaha resort, you'll be within half a mile (1 km) of Coconut Island Park and 2 miles (3 km) of Port of Hilo. Hilo Farmers Market and Mokupapapa Discovery Center are also within 3 miles (5 km).
View more Resorts in HiloOpens in a new window

What's nearby

  • Naniloa Country Club - 2 min walk - 0.1 miles
  • Liliuokalani Park and Gardens - 9 min walk - 0.5 miles
  • Coconut Island Park - 10 min walk - 0.6 miles
  • Wailoa River State Park Hawaii - 15 min walk - 0.9 miles
  • Port of Hilo - 3 min drive - 1.5 miles

Getting around

  • Kona Intl. Airport (KOA) - 93 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬10 min walk
  • ‪Verna's Drive In - ‬9 min walk
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Sakura - ‬13 min walk
  • ‪Hilo Lunch Shop - ‬20 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4-star beachfront resort near Port of Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. Event space at this resort measures 11001 square feet (1022 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Hilo resort.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 11001 sq ft of conference space
  • 1022 sq m of conference space
  • Built in 1960
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

Similar properties

Desk, laptop workspace, iron/ironing board, rollaway beds
Hilo Hawaiian Hotel, Trademark Collection by Wyndham
Keaukaha
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, 1,334 reviews
$206 nightly
The price is $244
May 3 - May 4
Total with taxes and fees
Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 14 per night)
  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 48-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 14 per night
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W 50540186.01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

How close is Grand Naniloa Hotel Hilo - a Doubletree by Hilton to the airport?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is 3.6 mi (8-min drive) away from the Hilo Intl. Airport (ITO) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Grand Naniloa Hotel Hilo - a Doubletree by Hilton on May 10, 2026 start from $308, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have an airport shuttle?

Airport shuttle services are not available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton.

How close is Grand Naniloa Hotel Hilo - a Doubletree by Hilton to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free breakfast?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton does not offer free breakfast. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, there is no casino at this resort.

What time is check-in at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Free parking is not available at this resort. Self parking is available for USD 14 per night, and valet parking for USD 39 per night.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a pool?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a restaurant?

Yes, there is a restaurant on site.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a spa?

There are no spa services available at this resort.

How close is Grand Naniloa Hotel Hilo - a Doubletree by Hilton to downtown Hilo?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is 2.1 mi away from Hilo.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 646 out of 1319 reviews
Rating 8 - Good. 329 out of 1319 reviews
Rating 6 - Okay. 181 out of 1319 reviews
Rating 4 - Poor. 89 out of 1319 reviews
Rating 2 - Terrible. 74 out of 1319 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Leanard N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was was truely 5 stars worthy. Most friendly and helpful team. Bar crew were also so very upbeat.
Stayed 6 nights in Apr 2026

8/10 Good

Melissa, MOUNTAIN GREEN

Stayed 2 nights in Mar 2026

8/10 Good

Jennifer Christine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view, staff very helpful, however the shower handle was almost broken and very small had to stand right next to the wall to get any water and couldn't adjust it
Stayed 7 nights in Jan 2026

6/10 Okay

Yung-Lung

Liked: Cleanliness
Dated hotel
Stayed 3 nights in Jan 2026

2/10 Terrible

GUSTAVO

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bad reception service. Dirty runned down hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Paul

Ambience is special!
Stayed 2 nights in Jan 2026

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
View
Stayed 4 nights in Jan 2026

10/10 Excellent

Rajdeep

Liked: Cleanliness
Good view room
Stayed 3 nights in Jan 2026

8/10 Good

Josanne

Stayed 1 night in Jan 2026

8/10 Good

Julie

Traveled with family
Staff was friendly. Great first floor bar. Trash can in the room was not emptied for five days. Same two glass were in the room all week with no new glasses supplied. All in all I liked the hotel. Nice location. The restaurant needs to stay open later than 9:00 during the week.
Stayed 7 nights in Jan 2026

10/10 Excellent

Marietta

We got nice view and we were given 4 free drinks stub!
Stayed 2 nights in Jan 2026

10/10 Excellent

Ravinder

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
staff was really nice liked how it has every facility and room was spotless the housekeepers deserve a raise
Stayed 3 nights in Jan 2026

6/10 Okay

Lisa

Traveled with partner
Room was mildly updated, fairly spacious. Hotel is older.
Stayed 1 night in Jan 2026

8/10 Good

daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Rik

Stayed 2 nights in Jan 2026

8/10 Good

Dodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our “corner” King room had fabulous view! Cooked to order breakfast, valet parking, and staff courtesy were excellent! A quiet area to stay, next to nice Gardens. But 4 items to improve: (1) reverse side of “Do not disturb” sign says “ALOHA.” When we wanted Housekeeping we flipped the sign to say “ALOHA” (welcome housekeeper?) but they didn’t enter, so even though we had requested housekeeping for that day at the front desk and confirmed it by text, we never got housekeeping; (2) the hotel sends too many texts, some from chatbots and others are ineffective, see above; (3) toilet trickled 24/7 and had World’s loudest and longest flush; and (4) I was shocked by the hair dryer provided that is not grounded.
Stayed 4 nights in Jan 2026

4/10 Poor

Dali

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not sure if you could have a better pick at Hilo, but tbh I feel like this is overpriced. We chose Hilo because we would like to see the volcano and it was closer. The major complaint is that the rooms are small and outdated. Some rooms are more renovated but I was not sure how they are assigned and if they’re the same price. We moved to a renovated room for the last night because the bath tub faucet was rusty and broken so there was no water. (We did not have hot enough water at the beginning because of the defective faucet.) And in the new room the diverter valve was not working either… Also there are bugs, mosquitoes, and reptiles. This is probably not easy since Hilo is so warm and humid, but it can be a problem for a hotel room. Other than this the stay was OK. Beddings are decent and rooms are quiet.
Stayed 1 night in Jan 2026

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities
Great location and very quiet room. VERY POOR shower pressure
Stayed 3 nights in Jan 2026

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes. Very friendly and helpful.
Stayed 1 night in Jan 2026

8/10 Good

Kamaka Ah

Traveled with partner
Liked: Cleanliness, amenities
The staff was kind, courteous, and helpful.
Stayed 2 nights in Jan 2026

8/10 Good

tanya

Stayed 2 nights in Jan 2026

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

2/10 Terrible

Noel

Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay was severely impacted by multiple safety issues, and the lack of meaningful follow-through afterward was deeply disappointing. Our room filled with electrical smoke from the air-conditioning unit. My wife and young daughter were present and became very distressed. I inhaled smoke while gathering our belongings, the smoke alarm did not activate, and our clothing and personal items were left smelling of smoke. The hotel, Expedia, and Hilton Corporate all acknowledged the incident in writing, but after documenting it, each ultimately deferred responsibility or went silent without resolution. Although we were moved to another room, the stress and fear from the incident made it impossible to feel safe or enjoy the remainder of the stay. We were ultimately offered cookies as a gesture, which felt wildly inadequate given the seriousness of the situation. Adding to the concern, the following morning I witnessed an electrical fire start in the blower of a children’s bouncy castle on the hotel grounds. I alerted staff so it could be extinguished. Fortunately, no children were inside at the time. Staff were polite in the moment, but the overall experience, including the safety failures and lack of accountability afterward, fell far short of what we expected from a Hilton-branded property.
Stayed 1 night in Dec 2025

8/10 Good

jean

Liked: Cleanliness, staff & service
Needs a lot of repairs all around the property. I had cockroaches in room. I called and they sprayed right away. Much better. Blankets and pillows old. Pool towels old and cheap. Not a Hilton Iml’m use to. Everyone friendly. Loved the location. A log of noise from bulldozer next to property.
Stayed 11 nights in Jan 2026

10/10 Excellent

Emma

Traveled with partner
Very great stay!! Clean room, great staff! Aisha was very helpful with island knowledge and allowed us a late check out, thank you!
Stayed 2 nights in Jan 2026