6/10 Okay
Nick
Traveled with partner
Mar 17, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
More of a B&B from a different era than a hotel. It’s a nice building & we had a superior room but the modern toilet was on short-flush and took forever to noisily refill. On checkout this was explained away as being an old building..really? Most of the staff were keen to help. Sadly the various policies made us feel like more of an inconvenience than valued guests. Some of the policies are not publicised. For example the ‘hotel’ closes in the afternoon and if you don’t vacate your room by ? time then forget room cleaning or replenished supplies. arrivals after 4pm must inform in advance. Even though the restaurant is open until 11 you must be seated by 8 to select from the whole menu but they would ‘leave the pizza oven on’. I was informed by FB message that this had been their policy for years as if this was relevant and that it would have been stated in the Expedia confirmation which it wasn’t. Tip: quoting non-existent t&cs at a hotel guest who merely wants fed ain’t great hospitality. Arrived at 8.30 and allowed the full menu as if it was a special favour. Food was fine and in large quantities if that is your thing. Nearly £180 per night plus £100 on dinner and a few extras was poor value. Check out is 10.30 (medieval). 12pm check out is extra. Intrigued that the last Expedia review was 7 months ago and most are pre-pandemic. Decor eclectic with the framed mirrors in the restaurant depicting chimpanzees smoking cigars/ playing cards being the pièce de résistance.
Nick
Stayed 2 nights in Mar 2024