6/10 Aceptable
Lori S.
21 sept. 2025
The home is well-equipped and in a beautiful location. Rooms and amenities are wonderful as stated in other reviews. We stayed as a family with my elderly father because it was a new home with an elevator which became our only issue. We were notified the day before our stay it was not working, which is funny because I was also asked if I wanted to come in a day early because it was vacant. I alerted management to keep me updated because it would make it difficult for him to manage 4 flights of stairs but every time was told there was no update. Unfortunately, it meant he was practically confined to the main living area the entire stay while we enjoyed the rest of the home. For the price we paid, in addition to the size of the brand new home, we expected repairs. As of the end of our stay, it was still broken and there was no communication on when it would be fixed. I was asked if I wanted to extend my stay though because it was available. Seems like the vacancies before and after should be used to complete repairs if possible so other families are not negatively impacted.
Lori S.
Se hospedó 7 noches en septiembre de 2025