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InterContinental Hanoi Westlake by IHG

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Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Classic Room, 1 King Bed, Lake View, Overwater | Lake view
Select Comfort beds, minibar, in-room safe, desk
Property grounds
3 restaurants, breakfast, lunch, dinner served; international cuisine
Luxury
5.0 star property
9.0

Wonderful

Lakeside elegance in Hanoi

Floating pavilions extend over West Lake, offering stunning sunset views from the rooftop bar. Guests can enjoy the outdoor pool after exploring nearby Old Quarter. The full-service spa and three restaurants create a luxurious sanctuary in Hanoi's peaceful expat district.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5 Tu Hoa, Tay Ho Ward, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪12 min walk‬
  • Place, Tran Quoc Pagoda
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Classic Room, 2 Twin Beds, Lake View

View from room

Classic Room, 2 Twin Beds, Lake View

  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, City View, Overwater

Classic Room, 2 Twin Beds, City View, Overwater | Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View, Overwater

7.0 out of 10
Good
(4 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

  • Partial lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Select Comfort beds, minibar, in-room safe, desk

Suite, 1 Bedroom, Lake View

  • Lake view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Lake View

View from room

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(10 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View (Club)

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Lake View, Overwater

9.0 out of 10
Wonderful
(7 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Twin Bed, Overwater (Residence)

City view

Suite, 1 Twin Bed, Overwater (Residence)

  • City view
  • 1389 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View | Select Comfort beds, minibar, in-room safe, desk

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(13 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • Partial lake view
  • 1851 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Accessible, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible, City View

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Lake View (Club)

View from room

Classic Room, 2 Twin Beds, Lake View (Club)

  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • City view
  • 463 sq ft
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, City View

Classic Room, 2 Twin Beds, City View | Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Hanoi

Heart of Hanoi.A stay at this Tay Ho hotel places you within half a mile (1 km) of West Lake and 3 miles (5 km) of Ho Chi Minh Mausoleum. Dong Xuan Market and Hanoi Old Town Night Market are also within 3 miles (5 km).

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Syrena Shopping Center - 12 min walk - 0.7 miles
  • Tran Quoc Pagoda - 4 min drive - 1.6 miles
  • Quan Thanh Temple - 5 min drive - 2.1 miles
  • Hanoi Botanical Garden - 6 min drive - 2.3 miles

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Ga Co Loa Station - 16 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Cafe Du Lac - ‬4 min walk
  • ‪Sunset Bar - ‬5 min walk
  • ‪The Oven D'Or - ‬8 min walk
  • ‪G.U 19 Steak - ‬6 min walk
  • ‪Pizza 4P's Âu Cơ - ‬3 min walk

About this property

InterContinental Hanoi Westlake by IHG

5-star luxury hotel near West Lake
InterContinental Hanoi Westlake by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A children's pool, a sauna, and spa services are also featured at the luxury InterContinental Hanoi Westlake by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 318 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
InterContinental Hanoi Westlake by IHG offers 318 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include massages.

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 402 reviews
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Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with premium channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.36 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

Frequently asked questions

How close is InterContinental Hanoi Westlake by IHG to the airport?

InterContinental Hanoi Westlake by IHG is 13.6 mi (29-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

How much does it cost to stay at InterContinental Hanoi Westlake by IHG?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at InterContinental Hanoi Westlake by IHG on May 16, 2026 start from $136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does InterContinental Hanoi Westlake by IHG have an airport shuttle?

InterContinental Hanoi Westlake by IHG offers an airport shuttle 24 hours a day, on request, for a charge of USD 88 per vehicle, one-way.

Does InterContinental Hanoi Westlake by IHG offer free breakfast?

Free breakfast isn’t provided at InterContinental Hanoi Westlake by IHG, but buffet breakfast is offered for a fee of USD 26 for adults and USD 13 for children. It's available every day from 6 AM to 10:30 AM.

Is there a casino at InterContinental Hanoi Westlake by IHG?

No, there is no casino at this hotel.

What time is check-in at InterContinental Hanoi Westlake by IHG?

Check-in start time: 3 PM; Check-in end time: noon. A fee applies for early check-in.

Is there free parking at InterContinental Hanoi Westlake by IHG?

This hotel offers free self parking.

Does InterContinental Hanoi Westlake by IHG have a pool?

InterContinental Hanoi Westlake by IHG features an outdoor pool and a children's pool.

Does InterContinental Hanoi Westlake by IHG have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine, pool views, and brunch.

Does InterContinental Hanoi Westlake by IHG have a spa?

This hotel has a spa, which features massages.

How close is InterContinental Hanoi Westlake by IHG to downtown Hanoi?

InterContinental Hanoi Westlake by IHG is 1.6 mi away from Hanoi.

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1000 reviews
Rating 8 - Good. 253 out of 1000 reviews
Rating 6 - Okay. 60 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very nice and accommodating. We enjoyed our stay. Highly recommend.
Stayed 4 nights in Jan 2026

10/10 Excellent

Vishal

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I had a wonderful 3-night stay at InterContinental Hanoi Westlake. The hotel is beautifully located over the lake, offering peaceful views and a relaxing atmosphere away from the busy city. The rooms were spacious, clean, and very comfortable. Staff were consistently friendly, attentive, and professional, making the stay feel effortless from check-in to check-out. Breakfast was excellent with a wide variety of options. I would absolutely stay here again and highly recommend it to anyone visiting Hanoi.
Stayed 3 nights in Jan 2026

8/10 Good

Maria Victoria

Liked: Cleanliness, property conditions & facilities
Room was not as welcoming. My room did not get cleaned while i was gone even though i didn’t have a sign saying to not disturb.
Stayed 5 nights in Jan 2026

10/10 Excellent

Dmitriy

Stayed 2 nights in Nov 2025

10/10 Excellent

tai

Stayed 1 night in Jan 2026

6/10 Okay

Brijesh, WINFIELD

Liked: Cleanliness, amenities, property conditions & facilities
Ridiculously expensive services Example - Breakfast per person at $30 … !!! Room and staff very good
Stayed 1 night in Jan 2026

6/10 Okay

Jitendra, Lubbock

Disliked: Amenities, property conditions & facilities
Rooms are old , TV had poor reception. Service is mediocre—trying to obtain a bottle of water seemed difficult and embarrassing Breakfast should not be optional and included for all.
Stayed 1 night in Jan 2026

10/10 Excellent

Akihiko

Stayed 2 nights in Dec 2025

8/10 Good

Matt., Campbellfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complex built on a lake on concrete columns however it is not a new complex and bit outdated, if you are looking for a modern new hotel, this is not for you. Our room and bathroom was a good size with a large balcony which had a table and 2 chairs. Staff were very nice and friendly, we found in Vietnam people are very friendly and kind, we haven’t had a bad experience during our 3 weeks trip last year and 2 weeks into our almost 3 weeks trip.
Stayed 6 nights in Dec 2025

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Vivian

Stayed 4 nights in Dec 2025

10/10 Excellent

rinku

Very good
Stayed 4 nights in Dec 2025

10/10 Excellent

Kristie H

Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at InterContinental Hanoi Westlake was excellent. The location is peaceful and perfect for a relaxing trip, with beautiful lake views and easy access to nearby cafes and walking areas. The staff were consistently warm, attentive, and professional. Room was spacious, clean, and very comfortable throughout my stay. Breakfast was great overall with plenty of variety, though I wish there were more halal options available. Aside from that, everything was perfect, and I would definitely stay here again on my next trip to Hanoi.
Stayed 2 nights in Nov 2025

10/10 Excellent

mohammed

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋
Stayed 4 nights in Nov 2025

10/10 Excellent

Jason, Tucson

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly staff, clean rooms, and nice restaurants. Will stay again next time in Hanoi.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

2/10 Terrible

Anand

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking was cancelled And yet I see that the hotel has taken the entire payment from me This is unfair and wrong
Stayed 4 nights in Oct 2025

10/10 Excellent

Barb

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.
Stayed 7 nights in Oct 2025

10/10 Excellent

Sanjeevaiah Gowri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very accommodative staff!
Stayed 3 nights in Sep 2025

2/10 Terrible

tejay

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel not maintained poor kept
Stayed 2 nights in Oct 2025

4/10 Poor

tejay

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The lake view are bad , nothing much to do for kids , service is so bad ,
Stayed 3 nights in Sep 2025

10/10 Excellent

Colin, Newtownabbey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location overlooking the west lake of Hanoi. Nice food. Great staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Amit

Stayed 1 night in Sep 2025

4/10 Poor

Anna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .
Stayed 1 night in Sep 2025