6/10 Okay
Elizabeth
Nov 7, 2025
Room was fine but the mattress was horrible. I’ve stayed at this hotel over the past seven years when I travel to Hamilton and this was the worst night at this location. That mattress should be thrown out. By the time I got myself settled and into bed it was after 1:30 AM and it was not an appropriate time to request a room change.
I did bring it up to the person at the front desk when I was checking out and they were surprised, but at the same time didn’t even care enough to offer some sort of compensation. A little bit apathetic to be honest.
I also was very surprised to see a security guard, walking around the lobby and sitting in the front lobby. If something‘s going on, it’s not a good sign. I will reconsider booking this hotel for future trips.


Elizabeth
Stayed 1 night in Nov 2025
































