2/10 Terrible
Chuen Him
Traveled with partner
May 11, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Hygiene of this property was horrible! The property was full of insects and dirt. Bugs and spiders were everywhere - on dining table, on floor, on wall and even on the bed - literally a bug house! We were scared by a giant spider on the bed. It is beyond a normal hygiene problem but constitutes a safety concern for residents.
Nevertheless, most terrifying and disappointing thing is the attitude and response of the property manager. We tried to contact the owner and asked for cleaning the dead bug bodies in the apartment. However, property manager showed an irresponsible attitude and claimed that this is ‘normal’ in Hakone (which is ridiculous, this is not my first time visiting Hakone). The property manager told us to buy insect spray from convenient store and handle the insect problem by ourselves. What an irresponsible response!
The property locates beside a BBQ restaurant which operates till midnight, so please expect a strong oily smell. The location is close to railway. You will hear the noise from the train inside the property.
I strongly recommend Expedia to remove this property from its platform and ban this property management company permanently in order to safeguard the reputation of Expedia and benefit of customers.
Chuen Him
Stayed 3 nights in May 2024