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Hotel Chocolate Carruaje

4.5 star property
4.5-star luxury hotel near Alley of the Kiss, connected to a shopping center

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

Stroll through this inviting corridor lined with lush greenery and brick columns.
Enter a serene space surrounded by lush greenery and natural beauty.
Relax in this serene outdoor space with a patio table and chairs, surrounded by lush greenery and a stone wall with arches.
Relax by the pool surrounded by lush greenery and comfortable sun loungers.
Stunning interior with high ceilings, arched doorways, and a large mirror.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Mummies Museum
    ‪19 min walk‬
  • Alley of the Kiss
    ‪2 min drive‬
  • Juarez Theater
    ‪3 min drive‬
  • León, Guanajuato (BJX-Del Bajío)
    ‪28 min drive‬

Room options

View all photos for Family Room

Two beds feature a geometric patterned bedspread. A dresser, mirror, and table are positioned against the wall, with a single chair nearby.

Family Room

  • 215 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Two single beds with matching bedspreads, a flat-screen TV, and a dresser with a vase and chair.

Superior Quadruple Room

  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

Two single beds with wooden headboards and colorful bedspreads feature geometric patterns in this cozy room.

Classic Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Two single beds with wooden headboards and white bedding, a small table, and a comfortable chair.

Deluxe Quadruple Room

  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Relax in a serene space with a large bed, wooden floor, and exposed beams.

Deluxe Double Room

7.4 out of 10
Good
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Guanajuato

Near boardwalk/promenade, shopping .You'll be steps from El Nopal Mine and within a 10-minute walk of Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 2 miles (3 km).

What's nearby

  • Mummies Museum - 19 min walk - 1.0 mile
  • Alley of the Kiss - 2 min drive - 1.0 mile
  • Juarez Theater - 3 min drive - 1.2 miles
  • Union Garden - 3 min drive - 1.2 miles
  • University of Guanajuato - 3 min drive - 1.2 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪El Lugar de la Pizza - ‬11 min walk
  • ‪Restaurante las Mercedes - ‬9 min walk
  • ‪Pollo Feliz - ‬9 min walk
  • ‪Hacienda el Fresno - ‬6 min walk
  • ‪Carajo Bar Gto - ‬3 min walk

About this property

Hotel Chocolate Carruaje

4.5-star luxury hotel near Alley of the Kiss, connected to a shopping center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes a conference center. An outdoor pool, a rooftop terrace, and spa services are also featured at the luxury Hotel Chocolate Carruaje. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Guanajuato hotel.

  • 50 guestrooms or units
  • Meeting rooms
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

How close is Hotel Chocolate Carruaje to the airport?

Hotel Chocolate Carruaje is 18.9 mi (36-min drive) away from the Bajío Intl. Airport (BJX) airport, the closest popular airport to the property.

Does Hotel Chocolate Carruaje have an airport shuttle?

Airport shuttle services are not available at Hotel Chocolate Carruaje.

Does Hotel Chocolate Carruaje offer free breakfast?

Hotel Chocolate Carruaje does not offer free breakfast.

Is there a casino at Hotel Chocolate Carruaje?

No, there is no casino at this hotel.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Hotel Chocolate Carruaje?

This hotel offers free self parking.

Does Hotel Chocolate Carruaje have a pool?

Hotel Chocolate Carruaje features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hotel Chocolate Carruaje have a restaurant?

Hotel Chocolate Carruaje is home to Las Carretas, which features Mexican cuisine and pool views.

Does Hotel Chocolate Carruaje have a spa?

This hotel doesn't have a spa, but it does offer massages, facials, and aromatherapy.

How close is Hotel Chocolate Carruaje to downtown Guanajuato?

Hotel Chocolate Carruaje is 0.8 mi away from Guanajuato.

Hotel Chocolate Carruaje Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 96 reviews
Rating 8 - Good. 21 out of 96 reviews
Rating 6 - Okay. 13 out of 96 reviews
Rating 4 - Poor. 17 out of 96 reviews
Rating 2 - Terrible. 8 out of 96 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jhankarlo

Traveled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

8/10 Good

Luis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Las instalaciones son muy bonitas, el servicio al cliente es muy bueno y el precio es muy accesible.
Stayed 2 nights in May 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, el trato, la rapidez en atender e instalaciones
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
la limpieza del cuarto esta bien pero la alberca demasiado sucia y muy pequeña, la recepcionista muy prepotente sin querer solucionar
Stayed 2 nights in Apr 2025

6/10 Okay

Esteban

Traveled with family
Liked: Staff & service
Disliked: Amenities
Desayuno muy limitado y caro.
Stayed 2 nights in Apr 2025

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Beatriz Yaquelin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy terrible la recepcionista nos puso en un cuarto hasta arriba del cerro y venía un adulto mayor se enojo cuando quisimos cambiarnos, no hay agua caliente, el desayuno no vale para los menores solo te dan unos Hot cakes y lo que venden ahí es demaciado caro y son los del restaurante muy lentos, don pedro es del personal muy amable qué siempre nos estuvo apoyando mucho más que la misma encargada muy atento en todo debería de decir que fue el más amable de la estancia.... Las que limpian las habitaciones también super amables.
Stayed 3 nights in Apr 2025

4/10 Poor

Grizel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La alberca super pequeña, la habitación sencilla, no caía agua para bañarse. Nada que ver con lo que aparecía en las fotografías.
Stayed 1 night in Apr 2025

8/10 Good

Abel

Traveled with partner
Liked: Property conditions & facilities
Ninguna en particular
Stayed 3 nights in Apr 2025

6/10 Okay

Oscar

Liked: Cleanliness
Disliked: Staff & service
Los niños moldeados son muy antipáticos, muy aprovechados y lentos
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente , solo falta mejorar su servicio de desayunos
Stayed 2 nights in Apr 2025

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un poco mas seguridad en la.puerta del cuerto
Stayed 5 nights in Apr 2025

4/10 Poor

Aura

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Todo bien menos el servicio al cliente

El hotel en general está bien, el problema… la gente que trabaja allí. Una Srita Laura todo menos educada con los clientes, pésima actitud todo el tiempo. Entregaron habitaciónes después de las 6 pm!!! Lo único que realmente vale la pena del hotel el señor Pedro!!!
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención del personal, agradables, amables y atentos. Cercanos a tiendas de conveniencia, la cocina del restaurante deliciosa al igual que los tacos que están en el lugar
Stayed 3 nights in Apr 2025

4/10 Poor

SANDRA LORENA

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Joseaugusto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
En general está en buena ubicación, tiene estacionamiento, te consiguen transporte confiable, etc
Stayed 1 night in Apr 2025

2/10 Terrible

JORGE EDUARDO

Todo se escucha, el desayuno muy malo y el agua sale fría.
Stayed 1 night in Apr 2025

10/10 Excellent

Mayda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la estancia, fueron muy amables y atentos en las necesidades que teniamos
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar súper bonito, y no está tan retirado del centro.
Stayed 1 night in Apr 2025

8/10 Good

Catalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumple con necesario para descasar y el estacionamiento es amplio
Stayed 1 night in Apr 2025

6/10 Okay

Mara Areli

Stayed 2 nights in Mar 2025

10/10 Excellent

FRANCISCO J DOLORES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención de todo el personal , Tanto en recepción como en restaurante , todos muy atentos !! El hotel muy bonito, se respira tranquilidad!!
Stayed 2 nights in Mar 2025