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Turtle Beach Resort

4.0 star property
Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach

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Photo gallery for Turtle Beach Resort

Water park
2 Bedroom Family Suite | Living area | Flat-screen TV
2 Bedroom Apartment | In-room safe, individually decorated, individually furnished
2 Bedroom Apartment | Living area | Flat-screen TV
3 Bedroom Apartment | Living area | Flat-screen TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Nobby Beach
    ‪9 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪2 min drive‬
  • Place, The Star Gold Coast
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪20 min drive‬

Room options

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 1184 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

8.4 out of 10
Very good
(51 reviews)
  • Garden view
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | In-room safe, individually decorated, individually furnished

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Gold Coast

Mermaid Beach stay.With a stay at this Mermaid Beach hotel, you'll be within half a mile (1 km) of Putt Putt Golf Mermaid Beach and 2 miles (3 km) of Pacific Fair Shopping Centre. Kurrawa Beach and The Star Gold Coast are also within 2 miles (3 km).

What's nearby

  • Nobby Beach - 9 min walk - 0.5 miles
  • Pacific Fair Shopping Centre - 2 min drive - 1.2 miles
  • Kurrawa Beach - 3 min drive - 1.2 miles
  • The Star Gold Coast - 3 min drive - 1.7 miles
  • The Oasis - 3 min drive - 1.7 miles

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • ‪Goccia’s - ‬6 min walk
  • ‪The Holliday - ‬10 min walk
  • ‪Temple Of Spices - ‬10 min walk
  • ‪Locali Pizzeria - ‬9 min walk
  • ‪Etsu Izakaya - ‬7 min walk

About this property

Turtle Beach Resort

Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach
There's a restaurant on site. Public spaces have free WiFi. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. An airport shuttle (available on request) and a theme park shuttle are available for a fee. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A restaurant

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

How close is Turtle Beach Resort to the airport?

Turtle Beach Resort is 15.9 mi (30-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Turtle Beach Resort?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on Mar 11, 2026 start from $274, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Turtle Beach Resort have an airport shuttle?

Turtle Beach Resort offers an airport shuttle from 5:30 AM to 9:00 PM, on request, for a charge of AUD 50. per person, one way.

How close is Turtle Beach Resort to the beach?

This hotel is a short 8-minute walk from Mermaid Beach and 11-minute walk from Nobby Beach. Don't forget your sunscreen!

Does Turtle Beach Resort offer free breakfast?

Free breakfast isn’t provided at Turtle Beach Resort, but cooked-to-order breakfast is offered for a fee of between AUD 8 and 15 per person.

Is there a casino at Turtle Beach Resort?

No, there is no casino at this hotel, but The Star Gold Coast (3-min drive) is nearby.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Turtle Beach Resort?

This hotel offers free self parking.

Does Turtle Beach Resort have a pool?

Turtle Beach Resort features 4 outdoor pools and a children's pool.

Does Turtle Beach Resort have a restaurant?

Turtle Beach Resort is home to Deck Resturant and Bar, which features a poolside location.

Does Turtle Beach Resort have a spa?

There are no spa services available at this hotel.

How close is Turtle Beach Resort to downtown Gold Coast?

Turtle Beach Resort is 2.4 mi away from Gold Coast.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1006 reviews
Rating 8 - Good. 363 out of 1006 reviews
Rating 6 - Okay. 116 out of 1006 reviews
Rating 4 - Poor. 41 out of 1006 reviews
Rating 2 - Terrible. 14 out of 1006 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2025

2/10 Terrible

Ian

Traveled with family
Closed half the resort which is the only reason we stayed here. No notice when we made the booking!
Working at heights with kids around.
Closed
Exclusion zone to the work area a few tables. Kids could run through!
No communication that the resort splash zone was closed
Stayed 2 nights in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 6 nights in Nov 2025

8/10 Good

Helen A

Liked: Cleanliness, amenities, property conditions & facilities
Check in was difficult due to lack of parking. Facilities are good.
Stayed 3 nights in Nov 2025

10/10 Excellent

Megan Patrice De

Stayed 7 nights in Nov 2025

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Great for families and kids. The room was very clean and had great amenities. (Would’ve been great to have a coffee machine). Several pools and lots to do for the kids. Walking distance to the beach. The current light rail works was a bit annoying for getting in and out of the resort, but we didn’t hear any works from our room. Will be great once that is operating as it will be easy to get around Golf Coast.
Stayed 10 nights in Nov 2025

4/10 Poor

Karley

Stayed 1 night in Nov 2025

4/10 Poor

Mark

Stayed 1 night in Nov 2025

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was nice, tv in every room.
Stayed 5 nights in Oct 2025

6/10 Okay

stacey

Stayed 7 nights in Oct 2025

8/10 Good

Nicole

Liked: Staff & service, property conditions & facilities
Family friendly, comfortable apartment, great facilities, pools, spas etc.
Stayed 7 nights in Oct 2025

10/10 Excellent

Brigid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort for families !

Great resort for families. Splash zone, pools and amenities for families are ideal. We had kids aged 7 & 3 who LOVED the water slides and pool. With a supermarket and bottle shop around the corner this is a super location and great place to stay. Highly recommended! It is no frills so suggest BYO pool towels.
Stayed 4 nights in Oct 2025

8/10 Good

Skie-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with views like mini golf and find and seek, the overall feeling of peace and serenity.
Stayed 1 night in Oct 2025

6/10 Okay

Cathy

Traveled with family and small children
No help with the Arrival and discharge The staff not helpful at all Accommodation room was good and clean
Stayed 2 nights in Oct 2025

8/10 Good

Constantine

Liked: Cleanliness
Loved the choices for kids, bbq area was great, room was clean however there were a few issues such as air coming out of the air conditioner smelt like urine, the curtains fell off the rack etc Place would be brilliant, just requires updating. On whole though, we enjoyed our stay.
Stayed 5 nights in Oct 2025

8/10 Good

YANEZ

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family Friendly. Lots of activities available for kids.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hope

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of activities for the kids throughout the day, buses and trams easily accessable to get to other areas/ theme parks. The rooms are self maintained, they come with a washing machine/dryer for your convenience. The metro is in close walking distance so you can buy the necessities for your stay.
Stayed 7 nights in Sep 2025

2/10 Terrible

Ian

Stayed 1 night in Sep 2025

4/10 Poor

Bernadette

Disliked: Cleanliness, property conditions & facilities
.
Stayed 6 nights in Sep 2025

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Amenities
Loved the whole place
Stayed 4 nights in Sep 2025

10/10 Excellent

Krystall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great for our family of 5. (Children 12, 9 & 5). We enjoyed the pools and facilities. The parking was ideal and the location was a 5 min walk to beach. It was annoying being on the 3rd floor (no elevator) but the view was nice. We would definitely stay here again.
Stayed 8 nights in Sep 2025

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time staying here and it was just as good as before. The kids had a blast, rooms were comfortable, stocked with what we needed and surprisingly quiet despite kids as neighbours. My kids enjoyed the many pool, tennis, basketball, mini golf and night time BBQ.The only hard bit we found last time and this time is the amount of stairs but not sure that can be helped. The staff at the Deck (im guessing mostly seasonal) weren't the nicest or accommodating this time around. Yes they're working on the tram lines out side the resort but we couldnt hear it and it didnt impact our stay; in fact, were excited for our next stay so we can use them!!
Stayed 9 nights in Sep 2025

10/10 Excellent

Toni

Stayed 4 nights in Sep 2025

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved almost everything about turtle beach! It had everything we needed for a family and made everything so easy! Shame about the light rail works but that can't be helped! Only two things were that the rooms were a bit dated (first world problems) and the couches weren't very comfortable, but aside from that. Loved it!!
Stayed 6 nights in Sep 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fabulous family resort

Our family enjoyed our stay. Our apartment was comfortable and clean. The facilities for the children at Turtle Beach Resort were marvelous. The staff were helpful and friendly all the time. A great resort for families with children.
Stayed 5 nights in Aug 2025