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Turtle Beach Resort

4.0 star property
Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach

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Photo gallery for Turtle Beach Resort

Water park
2 Bedroom Family Suite | Terrace/patio
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop
1 Bedroom Apartment | Living area | Flat-screen TV
2 Bedroom Family Suite | Living room | Flat-screen TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot Tub
  • Housekeeping

Explore the area

View in a map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪2 min drive‬
  • Place, The Star Gold Coast
    ‪3 min drive‬
  • Place, The Oasis
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪18 min drive‬

Room options

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • 1184 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

8.2 out of 10
Very good
(45 reviews)
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

7.6 out of 10
Good
(8 reviews)
  • 829 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Gold Coast

Mermaid Beach stay.With a stay at this Mermaid Beach hotel, you'll be within half a mile (1 km) of Putt Putt Golf Mermaid Beach and 2 miles (3 km) of Pacific Fair Shopping Centre. Kurrawa Beach and The Star Gold Coast are also within 2 miles (3 km).

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive - 1.0 mile
  • Kurrawa Beach - 2 min drive - 1.2 miles
  • The Star Gold Coast - 3 min drive - 1.7 miles
  • The Oasis - 3 min drive - 1.7 miles
  • Gold Coast Convention and Exhibition Centre - 3 min drive - 1.9 miles

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • ‪Goccia’s - ‬6 min walk
  • ‪J's brunchette - ‬4 min walk
  • ‪Pastel & Bossa - ‬9 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬10 min walk
  • ‪Temple Of Spices - ‬9 min walk

About this property

Turtle Beach Resort

Family-friendly 4-star hotel near Putt Putt Golf Mermaid Beach
Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness center, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

How close is Turtle Beach Resort to the airport?

Turtle Beach Resort is 15.9 mi (30-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Turtle Beach Resort?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on Oct 26, 2025 start from $230.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Turtle Beach Resort have an airport shuttle?

Turtle Beach Resort offers an airport shuttle from 5:30 AM to 9:00 PM, on request, for a charge of AUD 50. per person, one way.

How close is Turtle Beach Resort to the beach?

This hotel is a short 8-minute walk from Mermaid Beach and 11-minute walk from Nobby Beach. Don't forget your sunscreen!

Does Turtle Beach Resort offer free breakfast?

Free breakfast isn’t provided at Turtle Beach Resort, but cooked-to-order breakfast is offered for a fee of between AUD 8 and 15 per person.

Is there a casino at Turtle Beach Resort?

No, there is no casino at this hotel, but The Star Gold Coast (3-min drive) is nearby.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Turtle Beach Resort?

This hotel offers free self parking.

Does Turtle Beach Resort have a pool?

Turtle Beach Resort features 4 outdoor pools and a children's pool.

Does Turtle Beach Resort have a restaurant?

Turtle Beach Resort is home to Deck Resturant and Bar, which features a poolside location.

Does Turtle Beach Resort have a spa?

There are no spa services available at this hotel.

How close is Turtle Beach Resort to downtown Gold Coast?

Turtle Beach Resort is 2.4 mi away from Gold Coast.

Reviews

Turtle Beach Resort Reviews

8.6

Excellent

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 468 out of 1000 reviews
Rating 8 - Good. 367 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

10/10 Excellent

John

Stayed 7 nights in Jul 2025

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities
pools were great
Stayed 7 nights in Jul 2025

8/10 Good

Ashleigh

Traveled with family and small children
Liked: Cleanliness, amenities
We thoroughly enjoyed our stay. The property could do with some maintenance, for example the sides of the slide area needs a good clean down and the room was pretty dated. This said, our room was clean and tidy and everything was functional and comfy. The amenities for the kids were great, they loved the pools, mini golf etc. Staff were fantastic and always friendly. The resort had a great vibe and everyone seemed happy and relaxed.
Stayed 6 nights in Jul 2025

6/10 Okay

Samara

Traveled with family and small children
Liked: Cleanliness
Waterslides and pools are great for kids but the rooms were outdated and missing vital items such as spare blankets and coffee, and customer service was not amazing.
Stayed 2 nights in Jul 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As always the stay is great, only issue were the door handles for the bedroom and bathroom. They seem old and should probably be replaced. One fell off whilst I turned it
Stayed 5 nights in Jun 2025

6/10 Okay

Jackie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Great for the younger children with the different swimming areas and mini golf. Rooms are very dated. 2 adults, stayed for 5 nights and was only given half a toilet roll of paper and had to supply your own. 2 averaged sized Coffee mugs but 1 handle was broken, should have been replaced already. Comfortable bed but only had 1 thin blanket on the bed (great for summer but we stayed during winter). Plenty of onsite parking included in your accommodation.
Stayed 5 nights in Jun 2025

10/10 Excellent

Kylie

Stayed 7 nights in Jun 2025

10/10 Excellent

KELLY-LEE

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a great time. My husband cut his finger pretty bad on a broken tile in one of the pools. Borderline needed a hospital visit and stitches. Staff really could have handled the situation better. Concern could have been more and the tiles were not fixed. If a child cut their finger the way he did then could have been a lot worse for a tiny finger. Property was clean. Could have been more complimentary dishwasher powder and toilet paper. 2 rolls for a family of 4 for 7 nights isn’t going to cut it. Overall though great for the kids, will return.
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Turtle Beach Resort. Our room was clean and spacious with a beautiful view overlooking the pool area and The Deck. The food and coffee from The Deck was delicious and served quickly. Although we went out most days, we could have quite easily never left the resort and still had an amazing holiday. We will be back
Stayed 5 nights in Jun 2025

8/10 Good

Candice

Traveled with family and small children, Traveled with family
Liked: Cleanliness
It's location is perfect and parking includes meant we were a short drive to so many places. The property is tired but clean and staff are lovely. Would have rated higher if the pools were heated but the heater was under repair whilst we were there so it was cold but our daughter and lots of the kids still managed to enjoy!
Stayed 6 nights in Jun 2025

8/10 Good

Fiva

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pressure on shower head was great! The not so great was, waking up every morning with huge cockroaches around the house, specifically in the kitchen areas and bathroom. Apart from that, kids had a great stay & enjoyed their vacation.
Stayed 5 nights in May 2025

6/10 Okay

Andrea

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I loved the accommodation it self, so clean and well maintained. I did not like the stairs and have health issues that affected me whilst carrying things up and down. The TV had no netflix which was hard to keep my 6 year old entertained during a rainy weekend. Staff for children activities seemed unenthusiastic and could have let me kids inside the art room to do class due to heavy winds and cold breeze that weekend.
Stayed 2 nights in May 2025

8/10 Good

GURDEEP

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The amenities provided in the rooms was really good and full.
Stayed 2 nights in May 2025

10/10 Excellent

Lucy

Stayed 4 nights in May 2025

8/10 Good

Rangitokona

Stayed 7 nights in May 2025

10/10 Excellent

Andrew

Pools were all warm and great temperature even tho it was autumn. Loved the place
Stayed 2 nights in May 2025

8/10 Good

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a great family resort. Would stay here again with the kids.
Stayed 5 nights in Apr 2025

6/10 Okay

Courtney

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I didn’t hate or love this place. There were so many good things - ie pools and slides etc. however the water was freezing in all pools so the spas were crowded. Apartment had a lot going for it, however slightly dated and no lifts. The wifi was the worst I have ever experienced with no connection ever. It seems those who frequent this place are dishonest - our daughter misplaced a hat which noone turned in. We then had a charge to our room for tennis which we did not play. We may return but only for the location once the light rail out the front is built.
Stayed 8 nights in Apr 2025

4/10 Poor

Shekhar

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms, towels and plates were dirty. The place is very old, shower door felt like it was going to come off any minute. TV unit was not placed properly
Stayed 4 nights in Apr 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family
Stayed 7 nights in Apr 2025

4/10 Poor

Joss

Traveled with family and small children
Disliked: Cleanliness
Would have once been a great facility, needs a tidyup and new single beds, the springs in mattress coming through. Plus they charged us $150 to change to a diffent room as They put us on 3rd story and elderly mum struggled with all the stairs. Reception girls said sorry, thats what it is!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Love it for the kids
Stayed 5 nights in Jan 2025

6/10 Okay

Angela

Stayed 6 nights in Apr 2025

6/10 Okay

belinda

Stayed 6 nights in Apr 2025

8/10 Good

Ashe Dane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place for a young family. There is so much to do for the kids within the resort. New Woolworths metro is very close and convenient. There are lots of spaces to play and have fun. 2 bedroom units are very affordable and comfortable.
Stayed 8 nights in Apr 2025