I originally booked the Blythswood 5* place because of the description provided, amenities offered, and the reviews it received. A day before I was to arrive in Glasgow, I was informed by the property office that they had overbooked the Blythswood flat, but that I would be reassigned to a similar unit at their Candleriggs Court property (Candleriggs was spacious, had a washer, but no dryer and no coffee maker). Upon our arrival to Glasgow, the property office was very accommodating and met us 90 minutes prior to our check-in time so that we could leave our bags and pick up the keys. The unit was definitely not ready and had been trashed by the previous occupants. When I returned at 3:00 p.m.; the cleaning lady was frantically still trying to prepare the unit. She was there until 4:30 p.m. The cleaning lady had cleaned up the majority of the mess, but after she left, I still found rubbish under the bed, food crumbs on the sofa, and food stains on the walls. We also realized at about 4:30 p.m. that the mi-fi was not working and notified the duty manager; someone came within 10 minutes to assess the problem. She left saying it would be restored in 30 minutes. The electricity also went out in parts of the flat that evening. Again, we called the duty manager. The electricity was fixed the next morning and the mi-fi connection was enabled about 36 hours later. The mi-fi worked for less than 2 days before it failed and the router was replaced on the 5th day of our stay.