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Aparthotel

Citadines Connect Bertam Georgetown Penang

3.0 star property
3-star aparthotel near KOMTAR

Choose dates to view prices

Photo gallery for Citadines Connect Bertam Georgetown Penang

Outdoor pool
Premier Suite | In-room safe, desk, laptop workspace, free WiFi
Daily continental breakfast (MYR 78 per person)
Lobby
Front of property

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Housekeeping

Explore the area

View in a map
428, Jalan Penang, Georgetown, George Town, Pulau Pinang, 10000
  • Place, KOMTAR
    ‪2 min walk‬
  • Place, 1st Avenue Mall
    ‪5 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪12 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio, 2 Twin Beds

Studio, 2 Twin Beds | In-room safe, desk, laptop workspace, free WiFi

Studio, 2 Twin Beds

  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Studio, 1 King Bed

Premier Studio, 1 King Bed | In-room safe, desk, laptop workspace, free WiFi

Premier Studio, 1 King Bed

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, 2 Twin Beds

Premier Studio, 2 Twin Beds | In-room safe, desk, laptop workspace, free WiFi

Premier Studio, 2 Twin Beds

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite | In-room safe, desk, laptop workspace, free WiFi

Premier Suite

  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room

Premier Double Room | In-room safe, desk, laptop workspace, free WiFi

Premier Double Room

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Premier Apartment, 2 Bedrooms

Premier Apartment, 2 Bedrooms | In-room safe, desk, laptop workspace, free WiFi

Premier Apartment, 2 Bedrooms

  • 431 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the neighborhood

George Town

Downtown George Town stay.Within a 10-minute walk of this Downtown George Town aparthotel, you'll find KOMTAR and Hin Bus Depot Art Centre. Penang Jewish Cemetery and The Top at Komatar are also within half a mile (1 km).
View more Aparthotels in George TownOpens in a new window

What's nearby

  • KOMTAR - 2 min walk - 0.1 miles
  • The Top at Komatar - 5 min walk - 0.3 miles
  • 1st Avenue Mall - 5 min walk - 0.3 miles
  • Georgetown UNESCO Historic Site - 12 min walk - 0.7 miles
  • Gurney Drive - 3 min drive - 1.7 miles

Getting around

  • Penang Sentral - 29 min drive
  • Penang Intl. Airport (PEN) - 29 min drive

Restaurants

  • ‪chong charcoal seafood char koay teow 碳烧海鲜炒粿條 - ‬2 min walk
  • ‪No 5, Seafood Char Koay Teow (梁少爺5號炒粿條） - ‬1 min walk
  • ‪Restoran Zim Sum 点心之家 - ‬1 min walk
  • ‪Lily's Vegetarian Kitchen (欣莉素餐馆) - ‬4 min walk
  • ‪Osmanthus HK Dessert House Cafe - ‬2 min walk

About this property

Citadines Connect Bertam Georgetown Penang

3-star aparthotel near KOMTAR
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Citadines Connect Bertam Georgetown Penang offers its guests an outdoor pool and a 24-hour fitness center. Citadines Connect Bertam Georgetown Penang also features multilingual staff, coffee/tea in a common area, and an elevator.

This 3-star George Town aparthotel is smoke free.

  • 70 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2025
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
Citadines Connect Bertam Georgetown Penang offers 70 air-conditioned accommodations with safes and slippers. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

This George Town aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

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JEN Penang Georgetown by Shangri-La
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  • Kids pool
  • Parking included
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Total with taxes and fees
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Electric kettle
  • Tea bags/instant coffee
  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 78 for adults and MYR 48 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Outdoor areas

  • Outdoor entertainment area

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total (up to 22 lbs per pet)
  • Fee: MYR 1,000 per pet per night

Suitability/Accessibility

  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Housekeeping (daily)
  • Multilingual staff
  • Safe

Location highlights

  • In a business district
  • In the city center
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 100% renewable energy
  • 2 buildings
  • 2 floors
  • 70 units
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Bicycle rentals
  • Built in 2025
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MYR 1000 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 78 for adults and MYR 48 for children
  • Pet fee: MYR 1000 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and mobile payments. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citadines Connect Bertam Georgetown Penang Aparthotel
Citadines Connect Bertam Georgetown Penang George Town

Frequently asked questions

How close is Citadines Connect Bertam Georgetown Penang to the airport?

Citadines Connect Bertam Georgetown Penang is 11.2 mi (29-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

How much does it cost to stay at Citadines Connect Bertam Georgetown Penang?

As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at Citadines Connect Bertam Georgetown Penang on Nov 18, 2025 start from $96.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Citadines Connect Bertam Georgetown Penang have an airport shuttle?

Airport shuttle services are not available at Citadines Connect Bertam Georgetown Penang.

How close is Citadines Connect Bertam Georgetown Penang to the beach?

This aparthotel is 6.9 mi (28-min drive) from Batu Ferringhi Beach and 6.9 mi (29-min drive) from Tanjung Bungah Beach. Don't forget your sunscreen!

Does Citadines Connect Bertam Georgetown Penang offer free breakfast?

Free breakfast isn’t provided at Citadines Connect Bertam Georgetown Penang, but continental breakfast is offered for a fee of MYR 78 for adults and MYR 48 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Citadines Connect Bertam Georgetown Penang?

No, there is no casino at this aparthotel.

What time is check-in at Citadines Connect Bertam Georgetown Penang?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Citadines Connect Bertam Georgetown Penang?

Free parking is not available at this aparthotel.

Does Citadines Connect Bertam Georgetown Penang have a pool?

Citadines Connect Bertam Georgetown Penang features an outdoor pool.

Does Citadines Connect Bertam Georgetown Penang have a restaurant?

Yes, there is a restaurant on site.

Does Citadines Connect Bertam Georgetown Penang have a spa?

There are no spa services available at this aparthotel.

How close is Citadines Connect Bertam Georgetown Penang to downtown George Town?

Citadines Connect Bertam Georgetown Penang is 0.5 mi away from George Town.

Reviews

Citadines Connect Bertam Georgetown Penang Reviews

10

Exceptional

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the clean, brand new property during our visit to Penang. It was a last minute change because of the location and it turned out we made the right choice. Everything was perfect from checking in to checking out. Service was excellent, every staff greeted us with smiles and was helpful. Loved the coffee in the lobby and the scent of the shampoo and body wash (wished I can purchase a set home.) They even provided us umbrellas on the rainy days. Definitely would recommend this property to family and friends.
Stayed 3 nights in Nov 2025