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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

Choose dates to view prices

Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Comfort Suites offers a welcoming entrance with glass doors and windows, accessible parking and a clear hotel sign.
Welcome to our reception area, featuring a central desk with a unique crescent moon design and modern pendant lights.
Two single beds with white linens, a green patterned wall, and a wooden headboard.
Relax in our inviting lobby, featuring a spacious seating area with armchairs, sofa, and a central coffee table.
Relax in a spacious interior with a seating area, dining space, and kitchen, offering a view of the outdoors.

Popular amenities

  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪11 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed (Handicapped)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen)

9.6 out of 10
Exceptional
(122 reviews)
  • 500 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, Handicapped, HEARING)

  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Double Queen, Handicapped Impaired)

10.0 out of 10
Exceptional
(7 reviews)
  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (One Bed King)

Suite (One Bed King) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (One Bed King)

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Handicapped Impaired)

9.4 out of 10
Exceptional
(3 reviews)
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite (Wide King, HEARING)

8.0 out of 10
Very good
(1 review)
  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Gatlinburg

City center stay.Within a 10-minute walk of this Gatlinburg hotel, you'll find Gatlinburg Convention Center and SkyPark. Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park are also within 2 miles (3 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.3 miles
  • Gatlinburg Space Needle - 6 min walk - 0.4 miles
  • SkyPark - 8 min walk - 0.5 miles
  • Anakeesta - 11 min walk - 0.6 miles
  • Ripley's Aquarium of the Smokies - 11 min walk - 0.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 76 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Pancake Pantry - ‬11 min walk
  • ‪Donut Friar - ‬11 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Languages

English, Spanish

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4.6 out of 5, Wonderful, 1,179 reviews
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Aug 24 - Aug 25
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Frequently asked questions

How close is Comfort Suites Gatlinburg Downtown-Convention Center to the airport?

Comfort Suites Gatlinburg Downtown-Convention Center is 42.8 mi (76-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Comfort Suites Gatlinburg Downtown-Convention Center?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Comfort Suites Gatlinburg Downtown-Convention Center on Aug 17, 2025 start from $93.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Comfort Suites Gatlinburg Downtown-Convention Center have an airport shuttle?

Airport shuttle services are not available at Comfort Suites Gatlinburg Downtown-Convention Center.

Does Comfort Suites Gatlinburg Downtown-Convention Center offer free breakfast?

Comfort Suites Gatlinburg Downtown-Convention Center offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Comfort Suites Gatlinburg Downtown-Convention Center?

No, there is no casino at this hotel.

What time is check-in at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM.

Is there free parking at Comfort Suites Gatlinburg Downtown-Convention Center?

This hotel offers free self parking.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a pool?

Comfort Suites Gatlinburg Downtown-Convention Center features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a spa?

There are no spa services available at this hotel.

How close is Comfort Suites Gatlinburg Downtown-Convention Center to downtown Gatlinburg?

Comfort Suites Gatlinburg Downtown-Convention Center is 0.3 mi away from Gatlinburg.

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 603 out of 833 reviews
Rating 8 - Good. 165 out of 833 reviews
Rating 6 - Okay. 37 out of 833 reviews
Rating 4 - Poor. 11 out of 833 reviews
Rating 2 - Terrible. 17 out of 833 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Luz

Stayed 1 night in Jun 2025

10/10 Excellent

John, LEWISVILLE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous location. Great comfortable beds. Ok breakfast.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jayanti

Stayed 2 nights in Jun 2025

8/10 Good

Navae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, and it was close to downtown.
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Best stay we’ve ever had!
Stayed 4 nights in Mar 2025

10/10 Excellent

Kulvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel close to the action

The property was faily new and was in great condition. EVerything was new, beds were comfortable and the room was a decent size. The only thing that I would pick on is the shower water pressure - it was pathetic. Took a long time to get soap off of you.I guess it the flow restrictors at work. Walking distance to Gatlinburg main drag. Overall a very comfortable stay.
Stayed 1 night in Apr 2025

8/10 Good

Edward

Stayed 1 night in Apr 2025

8/10 Good

Tomasz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

supreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all activities around Gatlinburg
Stayed 1 night in Apr 2025

10/10 Excellent

Daisy

Stayed 1 night in Apr 2025

8/10 Good

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Gladys

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Very good

Stayed 2 nights in Apr 2025

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
New property but not what i was expecting. Poor breakfast, not enough food for all the people who staying there
Stayed 2 nights in Apr 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night trip for sports , clean and modern, comfortable beds
Stayed 1 night in Apr 2025

8/10 Good

Keikei

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The parking was horrible. The parking lot was very tight up top. The garage parking was terrible they have poles in each parking spot and it’s very tight in there. Tight to the point where people are parking over the line to not be closed in their car by the pole that’s in every spot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to DC
Stayed 2 nights in Apr 2025

10/10 Excellent

Tom

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was broken glass at the corner where the firehouse was, and it was not cleaned up for the days we were there. Parking is a super tight squeeze with a larger vehicle. Elevator was broken so only 1 of 2 worked. Should get that fixed. Overall our stay was great! Not to far from the strip and was very clean!
Stayed 2 nights in Apr 2025

10/10 Excellent

behnoosh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying at this hotel. The rooms were very clean, well-organized, and felt super comfortable. Housekeeping was consistent and professional. On top of that, the location was perfect — close to shops, restaurants, and public transportation, which made getting around really easy. It’s a quiet area but still right in the heart of everything. I would definitely recommend this place to anyone looking for a clean hotel with a great location!
Stayed 1 night in Apr 2025

10/10 Excellent

Zaria

Stayed 2 nights in Mar 2025

10/10 Excellent

Eliza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent with hotel, but when I arrived they gave me a suite with a king bed and I had reserved a double queen suite. After a wait they gave me the correct room I reserved but Expedia needs to avoid those mistakes specially when hotels are crowded.
Stayed 1 night in Apr 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff, great location. Parking is kinda tight especially if you have a larger vehicle. Had to park across the street one evening bc no parking.
Stayed 2 nights in Apr 2025

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service
The property was ok and safe, however, parking was a nightmare! if you have a pickup truck or another larger than a mini van, don't try and stay here.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ibis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

MOHAMMED

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience with app
Stayed 2 nights in Apr 2025