Front door didn’t work, person showed up 40 minutes later, she checked the windows because one is usually unlocked, how safe is that? Crawled through the window to let us in, smell was overwhelming. Toilet didn’t flush, water was brown. The answer to the front door not working was to leave the back door unlocked because it’s a safe neighborhood. Also asked for a picture of the batteries in the door mechanism. Left windows open for an hour, did not help the smell. We found other accommodations. They refuse to give our money back because they were minor problems that were “quickly” fixed. If you think a 4 hour period is quick, then yes. The property is not well maintained. Said the smell and water were because it hadn’t been used for 3 weeks. Why didn’t someone come out that day to turn on the air and make sure the door and other things were working. We reserved this place months ago. VRBO wanted us to do a 3 way call with management company, but we were there for a conference and did not have time. Not happy with this experience at all.