8/10 Bueno
Warren D.
19 jun. 2022
Le gustó: Limpieza
Would like to try again….
Room was very clean, excellent pool access with easy access to surrounding restaurants, stores and entertainment. Ocean was a disaster but that’s not the resorts issue. Terrible seaweed and algae issue. The check in process could have been better because the key code we were emailed to the room was incorrect. We arrived after the office closed which should have been ok. Our contact asked us to check in via text since we were arriving late. Stayed on hold with customer service for a lengthy time. Clearly running in a skeleton crew since I called security and was still placed on hold for over 20 min. I’m normally a patient person and this would not concern me. However, it was late, we were tired and wanted in our room. We also paid over 4K to stay here so I would have liked more prompt attention. Overall, the room and amenities were very nice and would recommend to others but will look at other places as well in the future due to $$$.
Warren D.
Se hospedó 6 noches en junio de 2022