6/10 Aceptable
Augustus S.
12 oct. 2025
No le gustó: Limpieza
We asked for an early check in and they told us there was a 30/hr fee for anything more than 60 minutes early. After confirming a 3pm (early) check in, there was confusion and were never sent the access code to the house. I called in and the code they sent initially didnt work and had to call in again to get a second one programed and sent. All in all, once we finally got access to the house it was around 5pm! Once inside, the inside of the house it was clean and well prepared for our stay. Delivered on what was promised inside, outside was a mess. The pool water level was about 1-2 feet below where it should have been...below the skimmer and jet line. The yard was overgrown, tons of old leaves and fallen palm frawns littered the yard and patio area. The side yards had garbage and construction debris piled up. The lounge chair cushions had black mildew on them from sitting outside under the trees, in the rain, for a long time. The management company for the properry was pretty quick to respond and came out the next morning and spent 2 hours cleaning up the outside yard of the debris and filled the back of a pickup truck with garbage to be hauled away. We only had a partial day to use the outside pool/patio area. Definately not the outside oasis we were promised in the online listing.
Augustus S.
Se hospedó 2 noches en octubre de 2025
