Upon arrival to this rental, we were mildly disappointed with the cleanliness of the floors and function of the sliding bathroom door. Sand was on the floor and in the bed, but we let this go due to the nature of this location being a beach rental.
On our second morning, we noticed a living cockroach on the floor next to the master bed. We were obviously disgusted and were concerned about insects in our clothes, food, and dog’s belly. We then discovered a dead cockroach under the bed and several in traps under the fridge and around the perimeter of the home. This was not indicated in the listing at the time of reservation.
We contacted Vacasa in hopes of a relocation for the remainder of our trip and/or a total refund. We did not receive a return call for 3 hours. Once the SC property manager, Carl, finally contacted us, he gave us a lecture on the nature of “palmetto bugs” and how they are harmless (a quick google search would indicate otherwise) and indigenous to the area. We were told that having cockroaches in our rental and bedroom was normal and we would only be refunded for unstayed nights and not relocated as there was “nowhere to put us”. We explained that we would like a refund for the nights we spent sleeping with roaches potentially in our bed and on our floor, which he did not grant. He was exceptionally rude and rebutted with “they weren’t in your bed” as if he would know.
Horrible experience - DO NOT BOOK WITH VACASA- stay at Tides on the beach!