2/10 Terrible
Emanuela
Sep 2, 2025
Disliked: Property conditions & facilities
It is like a pull the straw game - if you are lucky you are lucky, if not you will sleep in a dungeon with locked windows and views not ‘on’ but ‘from’ the road. With windows that give on the road directly, you won’t be able to pull the curtains unless you want to give a show of yourself to the passers by. So the net effect is - the room is in the dark, day and night. They say the pics give the idea - they don’t - they say pics show clearly that there is a building right across the road. Find a building in Florence where there isn’t a building across the road. The groundfloor rooms are probably refurbished cellars and should have remained so. I spent hours texting to have a better room with some privacy - to no avail with one advisor who just worked to find all the impossibilities and all the luck with another advisor who could do all the first one could not. Overall not an experience and quite a headache. There is plenty of choice in Florence and this to me was not a good one.
Emanuela
Stayed 2 nights in Aug 2025