2/10 Terrible
Jordan
Traveled with partner
Mar 25, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out early due to the misleading posting of the room itself.
When you look at the pictures of the room, not only do the pictures distort the size of the room to make it look bigger than it is, but the pictures also show the room with beachfront views for the room I booked but it's actually not. The hotel itself is centrally located, surrounded by abandoned and under construction buildings, it's also over 10 miles from the beach, which means each picture has been photoshopped to mislead travelers into booking at the hotel. In addition to this we requested additional pillows for my pregnant partner at 1st the front desk was unwilling to accommodate but I was able to speak with someone on staff who was kind enough to accommodate, however the pillow itself had a blood stain on it.
The rooms that are considered larger are located on a side of the hotel with no lift, which means you're going to have to go up multiple flights of stairs with luggage just to get to your room. The side with the lift barely works and actually momentarily got stuck on the 4th floor with us inside of it.
When expressing my concerns with the front desk on 2 occasions, I was told to contact Expedia about my concerns, when I did they were super helpful but were also unable to reach a resolution with the property management company when they called.
When speaking again with the front desk, I was met with a condescending attitude when trying to reach a resolution and have been refused a refund.
Jordan
Stayed 6 nights in Mar 2025