6/10 Okay
Philip, Vancouver
Traveled with family
Sep 8, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had two rooms here, both king suites. The first was on the 1st floor, the second on 5th floor. The first floor room had no closet or place to hang clothes. Its proximity to the church service made it unbearably loud Sunday morning. We used the fold-out bed. The sheets were ill-fitting and bed was not made. There was no outlet for the coffee maker where it was positioned; the only suitable outlet was in the bathroom. Only two glasses were provided for what was touted as a 4 person room. We ended up having a portable clothes rack wheeled in.
We were able to move to the 5th floor after I commented re the church service. The 5th floor room also had no closet or place to hang clothes. I brought the portable unit up from the 1st floor. The water pressure at the bathroom sink was very weak. The bedside lights were plugged in but not operational. The thermostats were present but not connected to the ventilation units. Again, the pull out bed was not made and the bedding was ill-fitting.
I’ve stayed at many Courtyard hotels. The lobby at this location was very nice and staff did what they could to address the room flaws, but overall I found the rooms to be sub-par at best, disappointing for what I’ve come to expect.
Finally, I was surprised there was a daily charge for parking - $10. Perhaps proximity to Six Flags is some justification, but there were many empty spots. Desk staff waived this fee for me to help address some of the room issues.
Philip
Stayed 2 nights in Sep 2025