4/10 Malo
Lauren W., Ventura, California
22 ene. 2024
No le gustó: Limpieza
Nice Villa, Horrible Property Management
Well, the villa was nice enough, and very spacious, the property management team was absolutely atrocious. The owner of this villa: I would strongly suggest finding a new property management company. We will not go back to this villa because of the way the property management team handled a lot of issues we dealt with at the property. A lot of things were broken/didn’t work. For starters, our back door didn’t lock the entire time we were there. I immediately reached out to the property manager and she didn’t believe us that it was broken. She kept saying she would have someone come over and show us how to lock it. Then once we finally connected, she lied and said that someone had gone over there to meet us but that we weren’t there. Don’t you think they would call first to find out if we were there? Don’t you think they would actually check to see if the lock was broken if they actually sent one out? They didn’t. And finally—5 days later, when we were almost ready to leave—they sent someone out and it was actually broken. But to make matters worse, they sent an man over at 10:30 at night without even notifying us that he was coming. I was staying with a group of 10 women in the home, and it was very uncomfortable.
Another issue was housekeeping. I ordered housekeeping to come and clean the house twice during the week we were there. No one cleaned it once. I have so much more to say about how bad the management team was, but don’t have enough space to write it here.
Lauren W.
Se hospedó 6 noches en enero de 2024