2/10 Terrible
Amy
Dec 7, 2025
Disliked: Cleanliness, staff & service, amenities
Dear Catbird Team,
I hope this note finds you well. I wanted to reach out with a kind but clear follow-up about our recent stay. We’ve always loved the Catbird, but this visit had several issues that were a real letdown.
Marcy had assured us that the Resort Fee and incidental hold would be credited back to our card at checkout, but unfortunately, that hasn’t happened yet. I’m sure it’s just an oversight, but it’s important to us to have that resolved.
We also had a few hiccups with the amenities: the hot tubs were cold despite being told they were working, and the record player and Ukelele we borrowed were unfortunately unusable. I know these things can happen, but it did put a damper on our experience.
We were excited to use the Vespas on Sunday morning, as Marcy mentioned, but they were unavailable at the time we planned. We also had a non-working television in our room that was never fixed despite being promised otherwise, and we never received the hair dryer we asked for. Finally, the coffee service in the lobby was never refreshed when we asked, which was a small detail but added to the overall disappointment.
We really do love the Catbird and hope to see these issues addressed. I would appreciate it if you could ensure the appropriate credits are applied to our account and look into these concerns so that future stays can be as wonderful as they used to be.
Thank you so much for your attention and understanding. I look forward to hearing from you soon.
Amy
Stayed 2 nights in Dec 2025
