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Solterra Resort 5 Bedroom Home with Pool (1604)

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Galería de fotos de Solterra Resort 5 Bedroom Home with Pool (1604)

Alberca al aire libre y camastros
Refrigerador, microondas, horno y parrilla de estufa
Smart TV, futbolito y tenis de mesa
Exterior
Interior

Opiniones

7.4 de 10,
Buena

Casa completa

5 habitaciones5 baños10 personas2800 pies cuadrados

Servicios principales

  • Alberca
  • Estacionamiento disponible
  • Secadora
  • Lavadora
  • Tina de hidromasaje
  • Asador

Explora la zona

Map
Davenport, FL
  • Campo de golf Reunion Resort Golf Course
    ‪11 min en auto‬
  • Club de golf ChampionsGate
    ‪13 min en auto‬
  • Club de golf Mystic Dunes
    ‪16 min en auto‬
  • Orlando, Florida, Estados Unidos (MCO-Orlando Intl.)
    ‪45 min en auto‬

Opciones de habitación

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  • Spa
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Información de la zona

Davenport

Estancia en Loughman.Si te hospedas en esta casa de vacaciones en Loughman, estarás a 5 km de Club de golf Providence y Club de golf y de campo Ridgewood Lakes. Complejo deportivo Lewis W Mathews Memorial Sports Complex y Bodega de vino True Blue se localizan también a 10 km.
Ver más casas de vacaciones en DavenportSe abrirá en una nueva ventana

Qué hay cerca

  • Campo de golf Reunion Resort Golf Course - A 11 min en auto - 12.1 km
  • Club de golf ChampionsGate - A 13 min en auto - 13.2 km
  • Club de golf Mystic Dunes - A 16 min en auto - 18.6 km
  • Complejo de entretenimiento Old Town - A 20 min en auto - 25.4 km
  • Parque temático Disney's Animal Kingdom® - A 23 min en auto - 25.6 km

Medios de transporte

  • Estación de tren Kissimmee - 22 min en auto
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 23 min en auto

Restaurantes

  • ‪Starbucks - ‬A 11 min en auto
  • ‪McDonald's - ‬A 11 min en auto
  • ‪Starbucks - ‬A 12 min en auto
  • ‪Burger King - ‬A 6 min en auto
  • ‪Taco Bell - ‬A 11 min en auto

Información de la propiedad

Todo el hospedaje

Tendrás la casa completa para ti y las personas que te acompañen.

Solterra Resort 5 Bedroom Home with Pool (1604)

ACO PREMIUM - 5 bd con piscina y sala de juegos (1604)

NUEVA MODERNA, PISCINA PRIVADA, SALA DE JUEGOS Y SPA !!

Tipo de propiedad: casa individual
Área del piso: 2800 pies cuadrados
Ubicación: Solterra Resort, Davenport, Disney Area


Si está buscando una hermosa casa grande con piscina privada, ¡tenemos el lugar para usted!
Cerca de los parques de Disney, campos de golf, aeropuerto, actividades para la familia. Te encantará el lugar por el ambiente, el espacio al aire libre, la piscina y el spa, la parrilla y una sala de juegos privada.
¡Nuestra propiedad tiene el equipo para brindarle a su familia todas las comodidades del hogar mientras está de vacaciones! Amplios 5 dormitorios, 4. 5 baños y sala de estar; Cocina de tamaño completo con vajilla y utensilios de cocina, Frigorífico / Congelador, lavavajillas, así como lavadora y secadora.
Esta casa está profesionalmente mantenida y administrada para brindarle un servicio de atención las 24 horas.


Visión de conjunto:
5 habitaciones
4. 5 baños
Piscina, spa y parrilla
Master Suite con cama King size
Televisores de pantalla plana
Cocina totalmente equipada
Lavadora y secadora
Secador de pelo
Hierro
Acceso gratuito a Internet Wifi
Ropa de cama y toallas.
Ropa de cama: 2 reyes, 6 gemelos
Acomodar hasta 10 invitados


Configuración

Abajo:
Comedor
Cocina totalmente equipada y barra de desayuno.
Área de piscina, spa y patio con parrilla
Sala de estar, TV de pantalla plana
Dormitorio # 1 (suite): cama King con TV de pantalla plana
Baño # 1: ducha y bañera separadas, tocador doble, se abre a la habitación y al patio.
Garaje convertido en sala de juegos
Lavandería: lavadora y secadora
Lavabo

Piso de arriba:
Dormitorio # 2 (suite): 2 camas individuales con TV de pantalla plana
Baño # 2 (compartido): ducha, tocador doble
Dormitorio # 3 (suite): 2 camas individuales con TV de pantalla plana
Habitación familiar con gran televisor de pantalla plana
Dormitorio # 4: 2 camas individuales con TV de pantalla plana
Baño # 3: bañera, tocador
Dormitorio # 5 (suite): dormitorio principal con cama King y TV de pantalla plana
Baño # 4 (suite): baño principal, ducha y bañera separadas, tocador doble


El Resort y el barrio

Solterra Resort ofrece el máximo estilo y valor, cuidadosamente diseñado para superar las expectativas.
El complejo cuenta con una casa club comunitaria abierta a todos los huéspedes con su propia área de piscina grande con un impresionante tobogán de agua, jacuzzi y muchas tumbonas para que todos disfruten del sol.
Siempre puede tomarse un descanso del sol de Florida afuera en el gran salón cubierto con televisores y mesas al aire libre.
Solterra Resort también cuenta con: casa club con aire acondicionado, gimnasio, sala de estar con cómodos sofás, área de juegos para niños, canchas de tenis (necesitarás tus propias pelotas y raqueta) y vóley-playa.
Cerca de tiendas, supermercados, restaurantes y a 30 minutos del aeropuerto internacional de Orlando.


Moverse:

• Walt Disney World - 10 millas
• SeaWorld - 17 millas
• Universal Studios - 20 millas
• WalMart - 10 millas
• Walgreens - 3 millas
• Legoland Florida - 25 millas
• Aeropuerto internacional de Orlando - 29 millas
• Aeropuerto Internacional de Sanford: 55 millas
• Busch Gardens - 60 millas


EXTRAS:

CALOR DE LA PISCINA (si corresponde): $ 40. 00 por día (mínimo 5 días) - a pedido.

LIMPIEZA DE LA PARRILLA (si corresponde): para usar la parrilla, cobramos $ 60 más impuestos de limpieza obligatoria.
No proporcionamos propano, es responsabilidad del huésped. Proporcionamos tanque de propano para rellenar, previa solicitud.

Para servicios adicionales como entradas a parques temáticos, alquiler de autos, espectáculos y más, comuníquese con nuestro departamento de reservas.

ENTRADA: 4pm

SALIDA: 11am

EDAD MÍNIMA: el líder del partido debe tener 21 años o m��s


DESPUÉS DE RESERVAR:

Nuestro check in es 100% electrónico para su conveniencia.
Una vez que nuestro equipo recibe todos los documentos firmados, enviamos el cupón con la información necesaria para acceder a la casa. Nuestros huéspedes pueden ir directamente a sus casas.
Somos la empresa de gestión de la propiedad responsable de la propiedad. Asegúrese de tener su cupón antes de su llegada porque no hay recepción / personal de ACO disponible en la comunidad. Nuestro equipo está disponible 24/7 en la línea de emergencia.


¡RESERVA AHORA Y DISFRUTA DE ESTA HERMOSA CASA!

Administrador de la propiedad

ACO Vacation Homes

Idiomas

Inglés, portugués, español

Propiedades similares

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☀️ Disney Area | Solterra Resort. 5 Bed 4.5 Bath with Private Pool⛱

  • Alberca
  • Cocina
  • Lavadora
  • Secadora
4.8 de 5, Excepcional, 23 opiniones
☀️ Disney Area | Solterra Resort. 5 Bed 4.5 Bath with Private Pool⛱

Servicios de la propiedad

Alberca/spa

  • Alberca al aire libre
  • Alberca compartida
  • Alberca privada
  • Camastros en la alberca
  • Tina de hidromasaje

Internet

  • Disponible en la casa: wifi gratis

Estacionamiento y transporte

  • Las opciones de estacionamiento en la propiedad incluyen un garaje

Cocina

  • Cafetera y tetera
  • Horno
  • Lavavajillas
  • Licuadora
  • Microondas
  • Parrilla de estufa
  • Refrigerador
  • Tostadora
  • Vajilla y utensilios de cocina

Comidas

  • Mesas

Habitaciones

  • 5 habitaciones
  • Se proporcionan sábanas

Baño

  • 4.5 baños
  • Papel de baño
  • Se ofrecen toallas
  • Secadora de cabello
  • Shampoo
  • Tina o regadera

Áreas comunes para sentarse

  • Mesa
  • Sala de estar

Entretenimiento

  • Juegos
  • Smart TV

Espacios exteriores

  • Asador
  • Patio

Lavandería

  • Lavadora y secadora
  • Lavandería

Espacios de trabajo

  • Escritorio

Para tu comodidad

  • Aire acondicionado
  • Calefacción

Mascotas

  • No se aceptan mascotas

Facilidades de acceso

  • No se permite fumar en la propiedad

Servicios e instalaciones

  • Plancha y tabla de planchar

Actividades

  • Futbolito
  • Gimnasio
  • Sala de juegos o videojuegos
  • Tenis de mesa

Características de seguridad

  • Detector de monóxido de carbono (el anfitrión indicó que la propiedad cuenta con un detector de monóxido de carbono)
  • Detector de humo (el anfitrión indicó que la propiedad cuenta con un detector de humo)
  • Extintor de incendios

Descripción general

  • Tamaño de la unidad: 260 metros cuadrados

Políticas

Check-in

Hora de inicio del check-in: 16:00
Check-in sin contacto
Edad mínima para hacer el check-in: 21 años

Check-out

Check-out antes de las 10:00

Instrucciones especiales de check-in

Recibirás un correo electrónico del anfitrión con las instrucciones para hacer el check-in y el check-out.

Mascotas

  • No se aceptan mascotas

Niños y camas adicionales

  • Los niños son bienvenidos.

Información importante

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios
Vrbo, nuestro sitio asociado, administra este hospedaje. Recibirás un correo suyo con un enlace a tu cuenta de Vrbo, donde podrás cambiar o cancelar tu reservación.
Es posible que apliquen cargos por persona extra, según la política de la propiedad. Este monto puede variar.
Se puede requerir una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto.
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra.
    Esta propiedad es administrada por un profesional inmobiliario, quien la ofrece como parte de su profesión o negocio. No se permiten fiestas ni eventos de grupos. Todas las habitaciones de la propiedad están equipadas con detector de monóxido de carbono, extintor de incendios y detector de humo.

Número de registro de propiedad: DWE6314593

Otros nombres de la propiedad

Solterra Resort 5 Bedroom Vacation Home With Pool
ACO Premium - 5 Bd w / Pool, SPA y Sala de Juegos
2547335

Preguntas frecuentes

¿Qué tan cerca está Solterra Resort 5 Bedroom Home with Pool (1604) del aeropuerto?

Esta casa de vacaciones queda a 25.4 km (23 min en auto) de Kissimmee, FL (ISM-Kissimmee Gateway), el aeropuerto popular más cercano a la propiedad.

¿Solterra Resort 5 Bedroom Home with Pool (1604) tiene servicio de traslado al aeropuerto?

Esta casa de vacaciones no ofrece servicio de traslado desde ni hacia el aeropuerto.

¿Qué tan cerca queda Solterra Resort 5 Bedroom Home with Pool (1604) de la playa?

Esta casa de vacaciones está a 25.8 km (30 min en auto) de Playa de Melt-Away Bay y a 28.8 km (30 min en auto) de Playa de Hideaway Bay. No olvides tu filtro solar.

¿Solterra Resort 5 Bedroom Home with Pool (1604) ofrece desayuno incluido?

Esta casa de vacaciones no ofrece el desayuno incluido.

¿Hay un casino en Solterra Resort 5 Bedroom Home with Pool (1604)?

No, no hay casino en esta casa de vacaciones.

¿A qué hora es el check-in en Solterra Resort 5 Bedroom Home with Pool (1604)?

El check-in inicia a las 16:00.

¿Hay estacionamiento gratis en Solterra Resort 5 Bedroom Home with Pool (1604)?

No hay estacionamiento gratis en esta casa de vacaciones.

¿Hay alberca en Solterra Resort 5 Bedroom Home with Pool (1604)?

Esta casa de vacaciones ofrece una alberca al aire libre.

¿Hay un spa en Solterra Resort 5 Bedroom Home with Pool (1604)?

No hay servicios de spa disponibles en esta casa de vacaciones.

¿Qué tan cerca está Solterra Resort 5 Bedroom Home with Pool (1604) del centro de Davenport?

Esta casa de vacaciones está a 5.1 km de Davenport.

Opiniones de Solterra Resort 5 Bedroom Home with Pool (1604)

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 10 de 26 opiniones
Puntuación de 8, es decir, Bueno. Basada en 7 de 26 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 3 de 26 opiniones
Puntuación de 4, es decir, Malo. Basada en 2 de 26 opiniones
Puntuación de 2, es decir, Terrible. Basada en 4 de 26 opiniones

7.2/10

Limpieza

Opiniones

10/10 Excelente

Tammy H., Buford, Georgia

Le gustó: Limpieza

Best Vacation Rental yet!!!!!

We absolutely Loved this property. It was very clean. It had an abundance of dishes and pots and pans. which is typically not the case. The pool was perfect and the jets for the jacuzi were awesome for my back. We loved the neighborhood and the community pool was amazing. The kids loved it and we loved the club house restaurant. We will definately stay here again.!!!!!!
Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Elliott W.

Le gustó: Limpieza

Goals

It's a beautiful property to view, but even better to stay in...
Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Ronald P.

No le gustó: Limpieza

Disappointing

Was very disappointed with this place. Our family has been going to Florida for the past 15 years and this is the worst experience I have had. This house is rundown. Toilet paper holders falling off the wall, towel holders torn off the wall with one end still hanging and excessive wear and tear. Majorly needs a paint job. Bathroom walls were filthy and curtains going to back pool deck were full of some food. Games room didn’t have anything that wasn’t broken. 6 pool sticks that were all broken and paddles for table tennis was broken. The thing that made me most angry was the pool and pool deck. Pool deck was extremely dirty and light wasn’t working in spa. After first night I paid for pool head because the spa was cool night time. Only to find out the spa wasn’t working correctly and continued to be cold and low water level for the next few nights. Got there on Monday and spa wasn’t fixed until Friday and they would not even refund the pool heat for those days. This house get a 2 out of 5 rating from me. Never again will I book this house or book any house with the same property manager
Se hospedó 9 noches en julio de 2023

10/10 Excelente

Christine S.

Le gustó: Limpieza

Group Trip

Perfect for our group of 8 to stay comfortably safe and within our budget.
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Sarah-Leen M.

Le gustó: Limpieza

Great

The house was the same as a pictures. The rooms are actually bigger than what it shows in the picture and that really surprising the pool heating was a little bit confusing because it wasn’t completely hot for the first day that we got there but it did warm water for the next two days, the hot tub was great. We did have some complications with the back sliding door but we contacted maintenance and everything was fixed. The game room was really fun. We had fun playing pool. There was no issue. We had clean towels and clean bedsheets. We will definitely come back to this house or use ACO housing for other vacation stays the only issue that I wanna point out was that the lock in the front door was a little bit complicated to get into at first because we had to pull the door forward then put in the code and push it and pull it. It was a little confusing other than that everything was great.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

JORDAN K.

Le gustó: Limpieza

Great

Awesome
Se hospedó 7 noches en mayo de 2023

10/10 Excelente

Heidi G.

Le gustó: Limpieza

Review

We had a blast and spent the whole weekend in the pool.
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Ana M.

Girls trip

Just needs a few upgrades in furniture/mattress but overall great stay!!! communication was awesome
Se hospedó 4 noches en marzo de 2023

8/10 Bueno

Robert A.

Le gustó: Limpieza

Great area

House was clean only a few spots that needed cleaned. Pool area was nice but had no child safty screen. Couch in downstairs area needs replaced cant sit on it at all. Had to replace coffee maker and fix pool table. Only other thing was people doing outside work started around 7am which was annoying. Otherwise nice place to stay.
Se hospedó 5 noches en marzo de 2023

4/10 Malo

Edward B.

Needs to be updated

Problem With a/c , bed were bad gives u pain in back. Needs a lot of update to house
Se hospedó 7 noches en febrero de 2023

10/10 Excelente

Tina R.

Le gustó: Limpieza

Family Vacation

Great property for our family getaway. A little further away from the parks than we anticipated, but the area is nice. Pool warmed up by the second day and we enjoyed spending wikis little time together. Best equipped kitchen we have ever experienced! Everything you could need! Could use some pool towels though. Overall a wonderful spot!!
Se hospedó 5 noches en febrero de 2023

10/10 Excelente

Janice M.

Le gustó: Limpieza

Great Vacation!

We enjoyed everything this property had to offer. From the heated pool which was perfect temperature to the spacious house. We will deff book this property again!
Se hospedó 7 noches en febrero de 2023

10/10 Excelente

Karen G.

Le gustó: Limpieza

Karen and Yves Germain stayed Dec 23-26

Dec23,2022 My family and stayed at this location and the house was in great condition. There was a leak in the kitchen from the sink which was minor. But the owner send someone immediately to fix it. Overall the house was in great condition and clean. We will use the company and this house if needed again. Thanks again for the stay.
Se hospedó 3 noches en diciembre de 2022

8/10 Bueno

Thiago G.

Le gustó: Limpieza

Do not waste your money asking to heat the pool

Overall the house was good. The only thing that got us upset was the pool. We paid to get it heated for 3 days and we were only able to use it on the last day. The water was still very cold on the first two days. It was a waste of money!
Se hospedó 4 noches en diciembre de 2022

6/10 Aceptable

Gina B.

Need improvement and updates

There was plenty of room for everyone. The furniture needs to be updated and there was a black stain on the stairs that need to clean. Also, none of the TVs work in the bedrooms upstairs or the upstair loft. Please repair or give better instructions on how to use them. Some TVs had Roko, but the remote did not work. There are no dish towels or dish rags to wash the dishes by hand. There was also no face cloths only hand towels. Most people don't even use hand towels. Please update your family room couch it is sinking and has no support.
Se hospedó 3 noches en noviembre de 2022

6/10 Aceptable

Patricia A.

No le gustó: Limpieza

Ok, not great.

Very spacious house but mattresses were horrible, all of them, everyone complained of back aches. Living room couch is very worn out, the cushions sink. Walls are dirty and house needs to be painted. Kitchen was dirty, pool and jacuzzi were dirty as well. Dining chairs are very flimsy and need to be screwed on tight. House is great for a big family but it needs some up keeping.
Se hospedó 4 noches en julio de 2022

8/10 Bueno

Latisha B.

Le gustó: Limpieza

Nice House

This was a very nice home , just needs some updating .
Se hospedó 4 noches en junio de 2022

10/10 Excelente

Mallory U.

Le gustó: Limpieza

Nice

Nice property.
Se hospedó 2 noches en marzo de 2022

4/10 Malo

Kendrick P.

Needs a-lot of attention

The house was beautiful. The property was nice . But the furniture needs an update. The downstairs couch is terrible the one that’s sitting in front of the TV .It needs to be upgraded . the mattresses in the master bedroom downstairs and upstairs need upgraded. We slept upstairs because the bedroom downstairs didn’t have any blankets. The only TV that we could get to work was downstairs . None of the other TVs would work. There were no washcloths and no dish towels. The shower door in downstairs Master bedroom is swinging. . This house needs a total upgrade. I was not happy.
Se hospedó 3 noches en marzo de 2022

2/10 Terrible

Kenia F., Cutler Bay

No le gustó: Limpieza

Not up to par for rental

Unfortunately, I chose to book this house for R&R for MLK weekend. We were all very disappointed with the house as it needs some major TLC. The furniture needs to be replaced in the living room, dining room, and most of the mattresses (including the two masters). The stove was dirty, no soap amenities in any of the bathrooms or kitchen, no response to turning the heat in the pool/jacuzzi so we could not use them at all (left a message that was not answered), the carpet need shampooing and the walls need to be painted. Our registration information had the wrong Club House code and the wrong WI information. The TV in the livingroom and play area upstairs blank out every minute so you cannot watch a show. Could not find the right working remote control for the master's TV. We found a soiled blanket left from a previous visit (soiled with vomit or something else). We did not have enough blankets or towels (2 pool towels). No soap for the washer. The management company needs to do a walk-through of this property before releasing it as a rentable property. The lazy river was closed Sun/Monday so the kids did not have much to do. We checked out a day earlier, as there was no point in staying one more night after all the inconveniences. The house has good bones with the right investment in painting, furniture and cleaning company (placing the right amenities for the group).
Se hospedó 4 noches en enero de 2022

8/10 Bueno

Rachael D.

Nice family home

We had a great time while here. But the pool could have been cleaned. It was cloudy the first day and only got worse. They also did not provide any washcloths, trash bags, or cleaning supplies. We had to go purchase all of that for our stay. I don’t know if that is normal but we ha e never had to do that before and we have stayed at several other homes. The house was clean overall except for the carpets and the downstairs furniture. It could definitely use a good cleaning. The pillows on the couch smelled like spoiled milk.
Se hospedó 4 noches en agosto de 2021

2/10 Terrible

Juanita L.

No le gustó: Limpieza

Horrible!

I actually did not end up staying the full time, we left immediately because the home was filthy in no shape for a toddler to be in ESPECIALLY during a pandemic in a hot spot like Florida. The fridge was leaking, the beds were old and dusty, the carpet was black from how dirty it was all throughout the house, the vents looked like they weren’t dusted in months, the pool was greasy I didn’t allow anyone to get in that. I wouldn’t mind if the management actually cared to pick up my calls or answer my requests maybe would have sent a cleaning crew again and a pool cleaner but no. Instead they hung up my calls when I called, they claimed they never received all the pictures I was sending. So yes, we checked out immediately.
Se hospedó 5 noches en julio de 2021

2/10 Terrible

Megan S.

No le gustó: Limpieza

False Advertisement

If we could rate this place a 0, we would. We were scheduled to stay for 2 weeks. From the moment we walked in, the home was filthy yet the "cleaners" had just left. The walls were filthy, with stains all over the rugs, carpets, upholstery on the island chairs and couches!! The couch on the main level was completely unusable as when you sit down you sink into it so bad your legs hit the frame and you can feel the springs underneath from the pull out bed! I'm sure the photos on the listing were taken when the home was 1st purchased, but its obvious the management company has not been there since! The game room was a joke. There was no Foosball ball for the foosball table, 4 of the 6 pool sticks were broke, no chalk, and the pool rack was completely busted. The garage door was also padlocked shut and we were told we could not open it. Games were in the garage, so was the laundry, so it was very strong scented and hot/humid! Cardboard box and and old rolled up carpet were also on the garage floor that no one ever removed. Both king beds were VERY uncomfortable and loud. You could not even sit on the edge without sounding like a whoopie cushion!! Also upon arrival, the hot tub was NOT heated. ACO informed us that we needed to pay for the "heat" to be turned on. No where in the listing did it mention the hot tub not being heated, only the pool. The pool and hot tub were very dirty, the jets didn't work properly on the hot tub and the water level was very low. The screened area around the pool has several large holes, making it very easy for critters to be walking around it, along with their feces! The pool deck was filthy! A pool technician was sent out and informed us the pump to the hot tub was broken and would need another technician, another day to come fix it. This was now going onto day 3 of our vacation! We were very dissapointed as we were very much looking forward to this vacation with our family! ACO advertised 24/7 customer care which was also a lie! In the end, VRBO ended up relocating us and filing a formal complaint to ACO, in which we had to pack everything up and move to a townhome for 48 hours, and then to a final destination! So much for a stress free family vacation! This ruined an entire week of our Florida vacation! This home was no where near what it looked like online! Completely falsely advertised yet no one seemed to care! STILL waiting to hear about a refund, as this is completely unacceptable!
Se hospedó 14 noches en febrero de 2020

8/10 Bueno

peter d.

Le gustó: Limpieza

Nice

Missing some fun amenities (Foosball etc) and the home was worn a tad (missing blinds in living room), but clubhouse was great and overall thumbs up from our 2 families of 10 total staying in the home.
Se hospedó 2 noches en mayo de 2019

2/10 Terrible

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I would never book with this company again!!

Ive vacationed in Florida since I was 8 with family and I am now 26 with my own family and I must say that this company and home was the worst experience I’ve ever had! I called days before our check in date to make sure that everything was going to run smoothly when my family and I arrived from Atlanta. I emailed the company to ask about having our pool heat and hot tub heated on feb 6th no one responded! and my trip was not until feb 22nd that’s more than enough days for someone to reach back out or at least respond to my email! I called the company a day before arrival to make sure we would not have any issues with the gate code or having our pool heated . The woman on the phone stated that she did not have the answers to those questions and would be putting in a request to have someone to call me NO ONE EVER CALLED . The company did not answer the phone until I called over 30 times . Once I finally got some one on the phone she stated that it would be another 200 dollars to have pool heat BUT the contract said 40 dollars, She also stated that I should have asked sooner when I explained to her that I made the request when booking in a message she didn’t seem to care and continued to tell me it would take a day for it to heat and since my stay wouldn’t be too long I should go with out what I requested! She did mention the hot tub in the neighborhood but we wanted the one that we paid for in our house! We chose this house because of the hot tub and to not it have was disappointing! The house was nice but the walls almost every where had marks on the walls,the master bedroom had stains on the chair in front of the bed there are a few thing outdated in the home. The cleaning crew could do a better job! We also had trouble opening the door they should have clear instructions my family and I were outside for 45 minutes trying to figure out how to get into the house! I called the company 20more times someone finally answered to help get the door open ! You all should really consider having a new company answering those phones!
Se hospedó 2 noches en febrero de 2019