2/10 Terrible
Rebecca M.
1 jun. 2024
Bad things do happen.
I booked this vrbo taking a chance as they have a no refund policy. To start with I had emailed them a few questions and I NEVER heard back. It wasn’t till I tracked down a number and texted it did I finally get assistance. Well flash forward to my travel date I had an unexpected death happen in the family and was never able to enter the property. I had communicated with the owner that’s I had not checkin when they texted me two days into my stay. I did not tell them about the death at that time. I was not able to update them due to traveling to family. Well I asked it there was any way to a partial refund which I full expected a no to. What I didn’t expect was how rude the person was about it stating how I fail to inform them of the death and my non arrival. As if that was the top thing in my priority list at the moment. A simple no I’m so sorry that isn’t possible would have sufficed but being rude to someone already going through a lot was beyond unacceptable. I 10 out of 10 do not recommend this property strictly off the way they interact with the people renting their property. Also would like to not the check in process is obnoxious based off the instructions they sent to me. So be prepared for that too.
Rebecca M.
Se hospedó 5 noches en mayo de 2024