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Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

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Photo gallery for Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Family Selection Junior Suite Ocean View | Memory foam beds, minibar (free items), in-room safe, desk
Family Selection Loft Suite | Memory foam beds, minibar (free items), in-room safe, desk
A hotel room with a bed, a glass door leading to a balcony with a view of the sea, a bathtub, and a chair.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪10 min drive‬
  • Place, Langosta Beach
    ‪43 min drive‬
  • Place, North Beach
    ‪60 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Family Selection Junior Suite

A balcony with a view of a pool, palm trees, and a brick wall.

Family Selection Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • Resort view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Superior

A hotel room with a bed, a desk, a TV, and a view of the outside.

Suite Superior

  • 667 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed or 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Suite Superior

A hotel room with a bed, a desk, a TV, and a view of the outside.

Suite Superior

  • 667 sq ft
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Loft Superior with Terrace

A modern hotel room with a large bed, a desk, a chair, and a view of the ocean.

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 1
  • 1 Double Sofa Bed and 2 Double Beds or 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Ocean View

A balcony with wicker furniture, a table with a drink and book, and a view of a pool and palm trees.

Family Selection Junior Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Panoramic Ocean View

A balcony with wicker furniture, a blue bag, and a view of the ocean.

Family Selection Junior Suite Panoramic Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Pool Access

A balcony with wicker furniture, a table, and a view of a hotel building with palm trees.

Family Selection Junior Suite Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace

A modern hotel room with a large window, a dining area, and a seating area.

Family Selection Loft Suite Jacuzzi Terrace

  • Resort view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

A hotel room with a bed, a glass door leading to a balcony with a view of the sea, a bathtub, and a chair.

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • Ocean view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Single Use

A balcony with a view of a pool, palm trees, and a brick wall.

Family Selection Junior Suite Single Use

  • Resort view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Ocean View Single Use

A balcony with wicker furniture, a table with a drink and book, and a view of a pool and palm trees.

Family Selection Junior Suite Ocean View Single Use

  • Partial ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Panoramic Ocean View Single Use

A balcony with wicker furniture, a blue bag, and a view of the ocean.

Family Selection Junior Suite Panoramic Ocean View Single Use

  • Partial ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Pool Access Single Use

A balcony with wicker furniture, a table, and a view of a hotel building with palm trees.

Family Selection Junior Suite Pool Access Single Use

  • 710 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Single Use

A modern hotel room with a large window, a dining area, and a seating area.

Family Selection Loft Suite Jacuzzi Terrace Single Use

  • Resort view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

A hotel room with a bed, a glass door leading to a balcony with a view of the sea, a bathtub, and a chair.

Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

  • Partial ocean view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Costa Mujeres

Beachfront retreat .With a stay at this Costa Mujeres Resort Strip property, you'll be within 3 miles (5 km) of Mujeres Beach and 9 miles (15 km) of Garrafon Natural Reef Park. Also within 9 miles (15 km) are Ultramar Ferry Puerto Juárez and North Beach.
View more Resorts in Costa MujeresOpens in a new window

What's nearby

  • Playa Mujeres Golf Club - 10 min drive - 0.9 miles
  • Playa Tortugas - 41 min drive - 12.9 miles
  • Langosta Beach - 43 min drive - 13.8 miles
  • Tortuga Beach - 45 min drive - 14.6 miles
  • North Beach - 60 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬18 min walk
  • ‪Isla Blanca - ‬9 min walk
  • ‪Velvet - ‬17 min walk
  • ‪Mar - ‬5 min drive
  • ‪Flavors - ‬5 min drive

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

5-star beachfront property near Mujeres Beach
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). At Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 5-star Costa Mujeres property is smoke free.

  • 180 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers 180 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature memory foam mattresses. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

View from room
Grand Palladium Select Costa Mujeres - All Inclusive
Costa Mujeres Resort Strip
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 1,001 reviews
$313 nightly
The price is $383
Aug 10 - Aug 11
Total with taxes and fees
Grand Palladium Select Costa Mujeres - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to the airport?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is 19.6 mi (44-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Jul 17, 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on Jul 31, 2026 start from $521, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offer free breakfast?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (18-min drive) and Dubai Palace Casino (19-min drive) are nearby.

What time is check-in at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This property offers free self parking.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools and a children's pool.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant?

Yes, there are 8 restaurants on site.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a spa?

This property has a spa, which features reflexology, facials, and body wraps.

How close is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive to downtown Costa Mujeres?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is 1.6 mi away from Costa Mujeres.

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 163 reviews
Rating 8 - Good. 31 out of 163 reviews
Rating 6 - Okay. 15 out of 163 reviews
Rating 4 - Poor. 13 out of 163 reviews
Rating 2 - Terrible. 6 out of 163 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, extremely helpful staff. Everything my family wanted. Amazing food and beaches that were totally rock-free.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with little kids. Good food and service. Beautiful scenery.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Perfect resort with excelled service.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort had everything we were looking for and more! The staff couldn’t be more courteous and helpful. The facilities are extremely clean, well designed and brand new. The rooms are spacious and comfortable. The food was excellent. Pools all amazing, beach superb!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. Our group had one adult and two kids with Celiac disease, and the staff was really accommodating about showing us what we could eat and making special gluten free food for the kids. The resort was beautiful and the staff was very helpful and friendly. We had a jacuzzi loft suite in building 12 and it was HUGE. The butlers in building 12 were great. No complaints.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
Our room was great! We had a wonderful vacation and our butler Alejandro was so helpful. We loved the atmosphere, the teens club was great, and the beach is beautiful! I would love to come back and it was very hard to leave!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has very nice green areas, they have some nice presents for the kids. The food and drinks could be better
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We were not able to try all the restaurant due to not having reservations open but we got to try The Japanese restaurant and the Nest. Our favorite restaurant was the Nest, Captain Armando and his crew were awesome! We had dinner there twice. Nicky at the kids club was great at keeping the kids entertained while the adults enjoy dinner. Maria at the pool was great with the kids. The pool waiters : Uriel, Julio, Carlos and other were also great. Facility is very nice and well kept. Buffet was also great with plenty of options.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

LUIS

Liked: Cleanliness, amenities, property conditions & facilities
Great place for families, perfect for family reunions.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place, luxurious, clean, safe.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Tarek

Liked: Cleanliness, amenities, property conditions & facilities
the room was spotless and staff was courteous, 24 hours room service
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Karthic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time staying for our second time. It was an extremely busy week so at times service lacked but we communicated when we weren’t happy and the team helped to better the service for the rest of the trip!
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Romal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking resort with excellent staff
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

Ryutaro

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly but there were not enough staff at the front desk when I arrived. Even though around 4pm and only 1 family was there, we waited more than 30 minutes. Butlers were also friendly but often not available. Room was clean but housecleaning was not perfect e.g. no cleaning until 3pm, towels were missing, and the minibar wasn’t properly restocked.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience !
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The resort, food and service was incredible. But we feel we were sold a false bill.of goods regarding dinner reservations, even with Family Selection status. Many restaurants closed throughput the week and we had to continually go up the 'chain' just to get ar eservation, only to find the restaurants were never at full capacity. It's too bad, if the restaurant situation was fixed it would have exceeded my expectations, but given the hassle we don't plan on going back.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed the stay.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy Grand Palladium resorts.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property enjoyed our stay. Kids loved the tennis program.
Stayed 9 nights in Jul 2024
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's peaceful and quiet, beautiful, pristine, not too crowded, close to the beach we love our room its panoramic ocean view, great staff great food
Stayed 5 nights in Feb 2024
Verified

6/10 Okay

Adam R

Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here 5 times over the last 5 years and generally service and quality has declined. Spa is amazing, most or the staff are friendly and attentive however our butlers were unresponsive and not helpful the first few days, our room was not cleaned by housekeeping more than once, quality of food has declined.
Stayed 8 nights in Nov 2025
Verified

6/10 Okay

Margaux

Liked: Cleanliness, amenities, property conditions & facilities
The baby club was terrible the staff in charge of 1-4 year old was not appropriately trained to welcome families and younger kids. This is the first advertising incentive for us as tired parents and we could not benefit from that support.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

CENGIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025
Verified

6/10 Okay

Galina

Liked: Staff & service, property conditions & facilities
The spa was terrible. We felt rushed the entire time and did not get to enjoy the facilities; not to mention the crazy prices and subpar services. The hotel was ok, but not the premium/luxury as advertised. The Family Selection didn’t feel exceptionally special considering how it’s advertised. It’s an ok resort, but we will not return.
Stayed 9 nights in Nov 2025

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