4/10 Poor
Tim
Traveled with family and small children
Sep 8, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took way too long. We were the only ones in line and it took 20 min. They had no AC in the lobby so it was like 85-90 degrees and lobby employees had a fan pointed on themselves. It was that hot. We got to our room and the carpet was stained everywhere. Like there had been a party and everyone dropped wine everywhere. Asked for another room and got one w one big stain on carpet and settled for it since check in kept taking so long. Its right next to freeway so you hear it all night. First morning we left fo sesame place and i asked for housekeeping for new towels and to change our bedding. Got back from a long day to the same room w my dirty towels still there. I called again to please give us new tiwels at least since they said housekeeping left. They said sure. 1 hr later i send my husband to the lobby to get the towels since they never came. He says oh yea room blah blah? Yea he said he was about to take his lunch break so he got sidetracked and forgot about us. This staff doesn't give a crap about you or their jobs. As we leave so crack head w a bat talking to himself walking by all aggressive while i have my 1 and a half your old with me. Never again.
Tim
Stayed 2 nights in Sep 2025