2/10 Terrible
Julia L.
3 jun. 2024
Could have been nice if it had hot water
This is a nice small place. The neighbor yelled at me for walking my dog on the road that you are told to drive in on. There was NO hot water and requests to fix it were met with lots and lots of text messages from vacasa who after 8 hours on day 2 sent a local vacasa person (not a plumber or electrician or hvac person) to the property who accessed the locked cellar and the water heater to learn that it was unplugged. After plugging it in and checking the pilot he was very polite but left. I was told it would take an hour but it was never restored and there was no way to check or get someone to fix. It also begs two questions- did you not clean with hot water? And how would the dishes have gotten clean? Gross. And why would it be unplugged? The vineyard in early June with no hot water is rough when you go to fish in a fishing tournament. Or to the beach. Or want to be clean. The house was unlocked when I arrived and the slider door was wide open and so a bird had taken up residence and we know what birds do… so that was unsafe and also gross. I spent some time getting the bird to leave. Over all I didn’t spend my time the way I had planned. Vacasa now dominates the management market on the vineyard. After having rented homes there for 20 years it is now very challenging to find one not managed by this company that clearly has nice people on island trying to manage but they can’t actually get it done. Requests for a refund have been met with more text messages no action.
Julia L.
Se hospedó 2 noches en mayo de 2024