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Hotel y Aguas Termales de Chignahuapan

3.5 star property
Family-friendly 3.5-star hotel with free water park

Choose dates to view prices

Photo gallery for Hotel y Aguas Termales de Chignahuapan

Relax by the resort's multiple pools and water slides surrounded by lush greenery and hills.
Cobblestone courtyard surrounded by historic buildings with lush potted plants.
Stroll through our serene courtyard, lined with lush greenery and beautiful potted plants, and take a seat on one of our benches.
Experience the serene ambiance of Effleurage, where a checkered floor and brick wall create a soothing atmosphere.
Stroll down the corridor, lined with artwork and potted plants, to a room with a view of the outdoors.

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • Parking included
  • Housekeeping

Explore the area

Map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300
  • Tuliman Waterfalls
  • Chignahuapan Downtown Park
    ‪6 min drive‬
  • Quetzalapan Falls
    ‪9 min drive‬

Room options

Junior Room

9.8 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Club Room

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Chignahuapan

On river.Within 6 miles (10 km) of this hotel, you'll find Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception. Kiosco Mudéjar and Chignahuapan Downtown Park are also within 6 miles (10 km).

What's nearby

  • Chignahuapan Downtown Park - 6 min drive - 2.8 miles
  • Basilica of the Immaculate Conception - 6 min drive - 2.8 miles
  • Casa del Axolote - 6 min drive - 3.3 miles
  • Quetzalapan Falls - 9 min drive - 3.1 miles
  • The Murals of Zacatlan - 19 min drive - 11.0 miles

Getting around

  • Puebla Intl. Airport (PBC) - 127 min drive

Restaurants

  • ‪El Rincon Mexicano - ‬10 min drive
  • ‪Enrico Ristorante - ‬10 min drive
  • ‪Chiconahui - ‬11 min drive
  • ‪El Portalito - ‬11 min drive
  • ‪Salón Social "La Taberna - ‬11 min drive

About this property

Hotel y Aguas Termales de Chignahuapan

Family-friendly 3.5-star hotel with free water park
Hotel y Aguas Termales de Chignahuapan offers its guests a full-service spa, hot springs, and a complimentary water park. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4750 square feet (441 square meters) and includes a conference center. An indoor pool, a children's pool, and a sauna are also featured at the family-friendly Hotel y Aguas Termales de Chignahuapan. Self parking is free.

This 3.5-star Chignahuapan hotel is smoke free.

  • 65 guestrooms or units
  • 4750 sq ft of conference space
  • 441 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Computer for guest use
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel y Aguas Termales de Chignahuapan offers 65 accommodations with blackout drapes/curtains. Each accommodation is individually furnished. 32-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers and spring water baths.

This Chignahuapan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs open between 7:30 AM and 6:00 PM.

Languages

English, Spanish

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  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 98 reviews
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Property amenities

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel y Aguas Termales de Chignahuapan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:30 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Frequently asked questions

How close is Hotel y Aguas Termales de Chignahuapan to the airport?

Hotel y Aguas Termales de Chignahuapan is 77.6 mi (127-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

Does Hotel y Aguas Termales de Chignahuapan have an airport shuttle?

Airport shuttle services are not available at Hotel y Aguas Termales de Chignahuapan.

Does Hotel y Aguas Termales de Chignahuapan offer free breakfast?

Hotel y Aguas Termales de Chignahuapan does not offer free breakfast.

Is there a casino at Hotel y Aguas Termales de Chignahuapan?

No, there is no casino at this hotel.

What time is check-in at Hotel y Aguas Termales de Chignahuapan?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. A fee applies for early check-in.

Is there free parking at Hotel y Aguas Termales de Chignahuapan?

This hotel offers free self parking.

Does Hotel y Aguas Termales de Chignahuapan have a pool?

Hotel y Aguas Termales de Chignahuapan features an indoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Hotel y Aguas Termales de Chignahuapan have a restaurant?

Yes, there is a restaurant on site.

Does Hotel y Aguas Termales de Chignahuapan have a spa?

This hotel has a spa, which features massages, body scrubs, and body treatments.

How close is Hotel y Aguas Termales de Chignahuapan to downtown Chignahuapan?

Hotel y Aguas Termales de Chignahuapan is 9.3 mi away from Chignahuapan.

Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 66 out of 128 reviews
Rating 8 - Good. 37 out of 128 reviews
Rating 6 - Okay. 12 out of 128 reviews
Rating 4 - Poor. 5 out of 128 reviews
Rating 2 - Terrible. 8 out of 128 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Jade

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tener que esperar después de salir y entregar la habitación, no me gustó esperar a verificar que nada se lleva uno , aunque uno es honrado, pues lo hacen sentir como delincuente , las chicas de front desk no son muy amables , no sonríen demasiado serias.
Stayed 1 night in Jan 2025

10/10 Excellent

Nancy

Stayed 1 night in Nov 2024

10/10 Excellent

Avelina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Stayed 1 night in Nov 2024

2/10 Terrible

Diana

Traveled with partner
Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024

10/10 Excellent

Fernando

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien. Y limpio
Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2024

2/10 Terrible

martin

Stayed 1 night in Oct 2023

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar diferente, definitivamente las aguas termales son el atractivo del lugar. Es un lugar para estar todo el día en la energía de las aguas. la experiencia del vapor térmico es muy buena, aunque tiene un costo extra. La comida, bien, sabor a provincia. El lugar tiene zonas de acceso público o sea de entrada por salida y me imagino que en temporada alta o en fines de semana no debe ser tan tranquilo. Excelente lugar no solo para descansar sino para cargar energía. La alberca para huéspedes tambien muy bien, aunque insisto , en días con gran. afluencia me imagino que queda pequeña.
Stayed 2 nights in Oct 2022

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little weekend escape

The scenic location makes the hotel perfect for a romantic getaway. Due to safety regulations from covid, the large thermal baths are temporarily closed to public use. But each room has its own private thermal tub. If you want to relax even more, check out the services from the spa. In the dining room, meals were served buffet style. And they making an excellent margarita...
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Feb 2025

8/10 Good

Juan Martin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, sus habitaciones son cómodas, limpias y cuentan con lo necesario para nuestro hospedaje, y lo mejor de todo es que están ubicados en un lugar privilegiado con aguas termales, y tienen distintas albercas para disfrutar de ellas, aunque algunas son tan calientes que no muchos pueden o quieren entrar a ellas.
Stayed 2 nights in Jan 2025

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Todos muy amables
Stayed 3 nights in Feb 2025

10/10 Excellent

Adri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar y la comida es buena. pero la habitacion estaba helada y sin calefaccion
Stayed 1 night in Jan 2025

10/10 Excellent

suk hyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Monica

Stayed 1 night in Jan 2025

10/10 Excellent

Mario Alberto

Stayed 1 night in Jan 2025

10/10 Excellent

alejandro

Stayed 3 nights in Dec 2024