2/10 Terrible
Whitney D.
9 oct. 2025
No le gustó: Limpieza
This was a complete disaster for us! Once we booked this location we were messaged several questions such as what brings you to Chicago, name and ages of people that were staying, were asked to give 2-3 photo ids for the online check out portion, then received a phone call and asked my husband what his occupation was!! This should have been our red flag, but it wasn’t. We were suppose to check in at 4… we received a message at 6 o’clock that our room wouldn’t be ready for check in because the person that does the cleaning has an emergency. They tried getting us to go to another location. Our check was suppose to be at 4 and we didn’t get that message until 6. We told them we wanted a refund, and were given the run around. We called our credit card company to stop the charge, and our credit card company said that they had our payment set up for recurring charges! So we really can’t comment on the cleanliness but we can comment on the terrible check in, and the lack of the room being ready! We were close to Chicago and had to make last minute accommodations due to this!
Whitney D.
Se hospedó 2 noches en septiembre de 2025