See all properties

Singha Montra Lanna Boutique Style Hotel

4.0 star property
4-star hotel near Chiang Mai Night Bazaar

Choose dates to view prices

Photo gallery for Singha Montra Lanna Boutique Style Hotel

Montra Sky Roof Masterpiece with balcony | Pillowtop beds, free minibar, in-room safe, individually decorated
Honeymoon Sky Roof Suite W/Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea) | Private spa tub
Front of property
Check-in/check-out kiosk
Outdoor pool, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
9/1-2 Sripingmuang Rd, Chang Klan, Muang, Chiang Mai, Chiang Mai, 50100
  • CentralPlaza Chiang Mai Airport
    ‪14 min walk‬
  • Tha Phae Gate
    ‪4 min drive‬
  • Chiang Mai Night Bazaar
    ‪4 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪4 min drive‬

Room options

View all photos for Montra Sky Roof Masterpiece with balcony

Montra Sky Roof Masterpiece with balcony | Pillowtop beds, free minibar, in-room safe, individually decorated

Montra Sky Roof Masterpiece with balcony

  • 1076 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Lanna Jacuzzi Suite (Room Only) with balcony

Lanna Jacuzzi Suite (Room Only) with balcony | Pillowtop beds, free minibar, in-room safe, individually decorated

Lanna Jacuzzi Suite (Room Only) with balcony

  • 861 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for SinghaMontra Family Suite with balcony

SinghaMontra Family Suite with balcony | Pillowtop beds, free minibar, in-room safe, individually decorated

SinghaMontra Family Suite with balcony

  • 1076 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Nakara Montra Scenery Suite with balcony

Pillowtop beds, free minibar, in-room safe, individually decorated

Nakara Montra Scenery Suite with balcony

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Lanna jacuzzi suite with balcony

Pillowtop beds, free minibar, in-room safe, individually decorated

Lanna jacuzzi suite with balcony

  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Honeymoon Sky Roof Suite W/Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea)

Honeymoon Sky Roof Suite W/Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea) | Pillowtop beds, free minibar, in-room safe, individually decorated

Honeymoon Sky Roof Suite W/Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea)

  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Honeymoon Lanna Suite with Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea)

Honeymoon Lanna Suite with Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea) | Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Honeymoon Lanna Suite with Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea)

  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Singhamontra Signature Suite with balcony

Singhamontra Signature Suite with balcony | Pillowtop beds, free minibar, in-room safe, individually decorated

Singhamontra Signature Suite with balcony

  • 1184 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Honeymoon Nakara Suite with Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea)

Honeymoon Nakara Suite with Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea) | Pillowtop beds, free minibar, in-room safe, individually decorated

Honeymoon Nakara Suite with Balcony (incl. Sparkling Wine 1blt, Rose Petals, 1 time Afternoon Tea)

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Chiang Mai

Central Chiang Mai getaway .Your stay at this Hai Ya hotel places you within 2 miles (3 km) of Chiang Mai Night Bazaar and Tha Phae Gate. Mae Kha Canal Village and Wua Lai Walking Street are also within half a mile (1 km).

What's nearby

  • CentralPlaza Chiang Mai Airport - 14 min walk - 0.8 miles
  • Wat Phra Singh - 2 min drive - 1.2 miles
  • Sunday Walking Street Market - 3 min drive - 1.2 miles
  • Tha Phae Gate - 4 min drive - 1.4 miles
  • Chiang Mai Night Bazaar - 4 min drive - 1.7 miles

Getting around

  • Saraphi Station - 12 min drive
  • Chiang Mai Intl. Airport (CNX) - 6 min drive

Restaurants

  • ‪ลิ้มฮานง้วน หัวปลาหม้อไฟ - ‬7 min walk
  • ‪ฮั่วเซ่งฮง (Hua Seng Hong) - ‬9 min walk
  • ‪หม่าล่า 4 แยก - ‬1 min walk
  • ‪ข้าวต้มหัวปลาหม้อไฟ เฮีย ส - ‬7 min walk
  • ‪Café Amazon - ‬9 min walk

About this property

Singha Montra Lanna Boutique Style Hotel

4-star hotel near Chiang Mai Night Bazaar
Singha Montra Lanna Boutique Style Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. There's an onsite business center.

WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Singha Montra Lanna Boutique Style Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Chiang Mai hotel.

  • 1 building
  • 20 guestrooms or units
  • 7 levels
  • Built in 2011
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
Singha Montra Lanna Boutique Style Hotel offers 20 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature pillowtop mattresses. 65-inch Smart televisions come with cable channels and Netflix. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

Chinese (Mandarin), English, Thai

Similar properties

Exterior

Phra Singh Village

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 242 reviews
$97 nightly
The price is $105
Jun 2 - Jun 3
Total includes taxes and fees
Phra Singh Village

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: THB 490 for adults and THB 245 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 65-inch smart TV with cable channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 12:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Singha Montra Lanna Boutique Style Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1500.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately THB 490 for adults and THB 245 for children
  • Rollaway bed fee: THB 1500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Singha Montra Lanna Boutique
Singha Montra Lanna Boutique Style
Singha Montra Lanna Boutique Style Chiang Mai
Singha Montra Lanna Boutique Style Hotel
Singha Montra Lanna Boutique Style Hotel Chiang Mai
Singha Montra Lanna Style
Singha Montra Lanna Boutique Style Hotel Hotel
Singha Montra Lanna Boutique Style Hotel Chiang Mai
Singha Montra Lanna Boutique Style Hotel Hotel Chiang Mai

Frequently asked questions

How close is Singha Montra Lanna Boutique Style Hotel to the airport?

Singha Montra Lanna Boutique Style Hotel is 2.3 mi (6-min drive) away from the Chiang Mai Intl. Airport (CNX) airport, the closest popular airport to the property.

How much does it cost to stay at Singha Montra Lanna Boutique Style Hotel?

As of May 30, 2025, prices found for a 1-night stay for 2 adults at Singha Montra Lanna Boutique Style Hotel on Jun 9, 2025 start from $51.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Singha Montra Lanna Boutique Style Hotel have an airport shuttle?

Airport shuttle services are not available at Singha Montra Lanna Boutique Style Hotel.

Does Singha Montra Lanna Boutique Style Hotel offer free breakfast?

Free breakfast isn’t provided at Singha Montra Lanna Boutique Style Hotel, but full breakfast is offered for a fee of THB 490 for adults and THB 245 for children. It's available every day from 7 AM to 10:30 AM.

Is there a casino at Singha Montra Lanna Boutique Style Hotel?

No, there is no casino at this hotel.

What time is check-in at Singha Montra Lanna Boutique Style Hotel?

Check-in start time: 2 PM; Check-in end time: 12:30 PM.

Is there free parking at Singha Montra Lanna Boutique Style Hotel?

This hotel offers free self parking.

Does Singha Montra Lanna Boutique Style Hotel have a pool?

Singha Montra Lanna Boutique Style Hotel features an outdoor pool.

Does Singha Montra Lanna Boutique Style Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Singha Montra Lanna Boutique Style Hotel have a spa?

This hotel doesn't have a spa, but it does offer facials, body wraps, and Thai massages.

How close is Singha Montra Lanna Boutique Style Hotel to downtown Chiang Mai?

Singha Montra Lanna Boutique Style Hotel is 1.4 mi away from Chiang Mai.

Singha Montra Lanna Boutique Style Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 80 out of 252 reviews
Rating 8 - Good. 85 out of 252 reviews
Rating 6 - Okay. 54 out of 252 reviews
Rating 4 - Poor. 21 out of 252 reviews
Rating 2 - Terrible. 12 out of 252 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet hotel staff were wonderful free breakfast every morning very common dating
Stayed 2 nights in Feb 2025

8/10 Good

Panporn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, very friendly and helpful. A very unique property with unique rooms with high ceilings. Architecturally impressive
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property. Attentive staff with a great concierge
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Staff was excellent 👍👍 Good location Good service ❤️❤️ We will back again
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The pictures made the overall condition look nicer and newer. It feels kinda old. However, my room was nice and unique. The padio bathroom and jacuzzi was an awesome touch. The staff was great. We ordered room service when the kitchen staff wasn't there so they ordered out for us and brought it to our room. Rooms were cleaned everyday with fresh flowers on the bed. I actually feel in love with the place more every day we stayed. My wife and i stayed for 3 days.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2018

8/10 Good

James, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet, 5 minute drive from the city

Overall the accomodation was pleasing. The room was cleaned everyday and the staff were very attentive. The only thing that was pretty inconvenient was that I was meant to be picked up at the airport, and that never happened. The hotel staff said that there was a driver there and waited an hour... but they waited too early. My flight arrival was communicated prior to my travels and was on time. I was out and waiting as soon as I could’ve been out. My advice is for the hotel to perhaps check on times etc for flight arrivals as I ended up being stranded at the airport for over an hour looking for the person who was going to pick me up... I ended up getting a taxi to the hotel which cost me 150THB. Aesthetically the only thing I can recommend is to change the carpet as it was quite stained. But overall I was pretty happy with my stay :-)
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real case of photos being photoshopped

Have just completed a stay at this hotel and I have 1 word Disappointed. Followed by another. Totally. A door that doesn’t lock properly No tea spoons in rooms No tea bags No cutlery at all And a massive smell of durian despite your signs. Slow lift Holes in sheets. There are so many better ones in Chiang Mai for less money. Don’t waste your money on this one
Stayed 3 nights in Mar 2018

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Really needs a lot of work.

I wish I could write a better review. The hotel itself is extremely beautiful. It has beautiful art and wood work everywhere. The service was absolutely amazing. However, the hotel needs some SERIOUS renovation. When we checked in we had a room on the 4th floor. The room was large and beautiful. We had a hot tub in the room. We tried filling it up and the water smelled RANK. The hot water trickled out and we couldn't even fill up the tub without the hot water running out. We thought the smell might have been because of old pipes. My husband climbed into the tub with what we had and we turned on the jets. Green, smelly, disgusting water came jetting out. The shower and sink had the same smelling water. I requested a new room and they sent us next door. I inspected the hot tub in there. Although the water was clean the hot tub wasn't. It had hair and residue inside. They upgraded our room for the rest of our stay to a rooftop room. This hot tub was outside. It was uncovered and had bird droppings and dirt inside. Our bathroom had a leak and there were mushrooms growing under the sink... This was the most expensive hotel on our 3 week trip to Thailand and it was definitely not worth the money... The staff were extremely nice and accommodating but it doesn't out weigh the condition of the hotel. The WiFi was HORRIBLE. Breakfast was good.
Stayed 5 nights in Jan 2018

6/10 Okay

Mimi, Los Angeles, CA

Liked: Staff & service, room comfort

Not bad, but not grear

Overall, the hotel was fine for our 4 day stay in Chiangmai. The staff is wonderful and our room was spacious but, if you’re looking for bells and whistles this isn’t the hotel for you - it’s pretty basic. We were out and about most of the day so for our needs it was adequate. Only downside was the hot water tended to run out during peak shower times. It only took us one time to figure that out and then we just adjusted our schedules.
Stayed 4 nights in Dec 2017

10/10 Excellent

Tivaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect destination in town.

Very nice decoration with large room and Jacuzzi!! Love it!! Though the location is a bit away from the main street.
Stayed 1 night in Nov 2017

8/10 Good

Judi, Melbourne, Australia

Liked: Staff & service, room comfort

nice hotel

room sizes were generous although in need of refreshing (curtains in particular were very shabby), staff were helpful, for me it was a little too far from the city
Stayed 4 nights in Nov 2017

6/10 Okay

faithy, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities

nice distance

check-in staff is pleasant lot of decoration was broken in the bathroom, the carpet was very dirty in the room.
Stayed 2 nights in Nov 2017

6/10 Okay

david

Liked: Cleanliness
Disliked: Staff & service
It is the least staff friendly place I have ever stayed. It seems to be staffed by students who are glued to computers all day. The room what not as luxurious as expected. I had to ask for the terrace to be swept. There were no comfortable chairs or seats in the room. The pool was very cold. There was no dining room and had breakfast served in our room......not a good breakfast. I am also told this area is low lying and prone to flooding. Leaving was strange. Nobody seemed to notice. Not the usual thank you for coming farewell. considering the price they charge I am astounded this hotel is on your list. I give this a zero rate.
Stayed 3 nights in Oct 2017

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing jacuzzi suite - def worth the money!

The Lanna jacuzzi suite was fantastic and really had the wow factor. Room was huge, bed really comfortable, jacuzzi was amazing. About a 20min walk to the citadel or you can flag a songthaew down for 30B pp. Hotel did offer a taxi service which was 150B. Was often hard to get a taxi back for cheap as the drivers didn't want to leave the main area - usually 200B. Free airport transfers were great. There's a few local restaurants etc nearby and a 7/11. Loved the room/suite. Would definitely stay again.
Stayed 6 nights in Aug 2017

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing

Beautiful room - not 5 star brand new but it adds to the Lanna style of the hotel and the balcony hot tub was utterly amazing. I'm just disappointed that they never appeared to pick me up from airport when it was included and when I directly contacted the hotel prior to arrival to let them know of my flight details.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An incredibly large hotel with a jaw dropping pool. There is a gym, an amazing restaurant with complimentary buffet breakfast, and we could see the elephants walk through the river from our room every morning! It's close to many elephant camps (just make sure you do your research on which ones are ethical) and is located in the mountains, surrounded by surene nature and stillness. Absolutely incredible.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Amazing stay! Staff was extremely friendly and hotel was filled with amazing ornaments and art pieces!
Stayed 3 nights in Jun 2017

6/10 Okay

Brooke

Liked: Staff & service, room comfort

Odd little outdated

Looked a lot more luxurious on website than actual. We were super stoked to stay here, and it was just kind of random. Like the exercise room is a treadmill barely outside the lobby with no door. It didn't bother us but weird. Smelly stuffy elevator. Low staircase. Room was a little old and outdated but spacious! We wouldn't stay here again but got the job done for 1 night stay. Still had charm and decor was pretty

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

better than expected

i cannot in good conscience take away any stars but i do want to notate the following: the Jacuzzi in our room never truly got warm enough, the water was lukewarm at the best. one day after doing the room clean up, they left the dirty sheets on the floor, no big deal, the room was huge, but they did forget them. and the biggest DON'T is, do not by any means do laundry through the hotel, the rates are insanely high, i'm talking $67 US Dollars for 2 tiny bags of clothes, they charge by piece, so don't do laundry there! now for the good: the room is huge and very nicely decorated, the hotel is small so they have very few guests at a time and they pay a lot of attention to you. the breakfast is ok, i like the fact that they don't put out too much food, no waste. the pool was nice and the sauna also. the staff is the best, they all treated us incredibly, willing to guide you and recommend places. i would definitely stay here again.

10/10 Excellent

Bill, Boise, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

It is obvious that this is an older building. Probably from the 60s but unlike the faded elegance of many establishments of that era this hotel has been well maintained (or refurbished). It was conveniently located to downtown Chiang Mai. Not walking distance but easy ride and most taxis knew how to get there. It is a beautiful establishment. The staff is extremely helpful and accomodating. We booked an excursion late, too late for a proper tour company to pick us up so the concierge became tour guide and driver. Took us on our excursion and managed all the venue tickets and show schedules. I know that he took the fee but even so, in all my years of travel, when we have been late we have just been told no. It was refreshing to be treated so well. The only complaint I had was about the shower and the jacuzzi. It was a romantic getaway for us. The outdoor shower was beautiful (lapis blue tiles, hand carved mahogany shutters and doors) however getting hot water was problematical. There was a shower wand in the jacuzzi so we pretty much ended up showering there. The jacuzzi was sized for four but there was not enough hot water available to fill it in order for just 2 of us to use it. We figured it out but it was not convenient or quick and my wife...well when it got complicated she just wanted to forget it. Once I got it working and warm it was nice...See through screen to city skyline and open to the stars...but we only used it as a jacuzzi twice in 5 nights.

6/10 Okay

Lindsay, Hamilton, Ontario Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Needs updating

The staff were wonderful. Very happy and eager to be helpful. The hotel decor is very rich with dark wood everywhere and many intricate carvings. Very beautiful. That said, the room was very dated. The carpets were quite stained and really need to be replaced completely. The tiles in the bathroom need a good cleaning and the curtain around the hot tub looked like rags hanging from a string. The room had all the amenities you need but really needs some updating. The breakfast was decent and you can get made-to-order items along with the buffet. They had good coffee which has been hard to find on our trip.

2/10 Terrible

Kira, Seattle, USA

Disliked: Staff & service, property conditions & facilities, room comfort

Not quite, loud bar and 3 am rooster calls

We booked 4 nights, but stayed only 2 and moved to the Rustic River Boutique - it was much much much better. The first night we stayed in a Lanna suite on the 5th floor. The bar across the street was very loud until 1 am. Then a rooster cockadoodledooed from 3 am until 8 am every 5-10 minutes each morning. We did not get any sleep. The second night we asked to be moved to another room that was not bar facing. Still the rooster woke us up at 3 am. The windows do not close and there are 1-2 inch cracks in each window or door to the outside which means were heard everything happening on the outside in our hotel room. You can hear the rooster next door from all areas in the hotel. It is unnerving. During the daytime, a man sprays mosquito repellent inside of the hotel with a gas-powered leaf blower. The hotel did not tell us about the spray. I walked into the hallway to see what the noise was and got a lungfull of spray. I felt dizzy and my throat hurt for the rest of the day. Additionally, upon our arrival at the airport, the free car service lost their keys and we were forced to take a cab. The hotel did pay for a cab ride, but it was very unprofessional. Do not be tempted by the glorious hot tubs. Once you are in the room you will not want to enjoy them.