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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
4-star Victorian hotel near Chester City Walls

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Exterior
Lounge
Terrace/patio
Bar (on property)
Breakfast and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet friendly

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(60 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(18 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Chester

Heart of Chester.Within a 15-minute walk of the hotel, you'll find Grosvenor Park and St John the Baptist Church. St Paul's Church and Roman Amphitheatre are also within 2 miles (3 km).

What's nearby

  • Grosvenor Park - 7 min walk - 0.4 miles
  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles
  • University of Chester - 14 min walk - 0.8 miles
  • Chester Racecourse - 4 min drive - 1.5 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Town Crier - ‬1 min walk
  • ‪Brook Street Cafe & Bistro - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Victorian hotel near Chester City Walls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

  • 218 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

How close is The Queen at Chester Hotel, BW Premier Collection to the airport?

The Queen at Chester Hotel, BW Premier Collection is 10 mi (24-min drive) away from the Chester (CEG-Hawarden) airport, the closest popular airport to the property.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Jan 8, 2026 start from $77.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Queen at Chester Hotel, BW Premier Collection have an airport shuttle?

Airport shuttle services are not available at The Queen at Chester Hotel, BW Premier Collection.

Does The Queen at Chester Hotel, BW Premier Collection offer free breakfast?

Free breakfast isn’t provided at The Queen at Chester Hotel, BW Premier Collection, but to-go breakfast is offered for a fee of GBP 16.95 per person. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at The Queen at Chester Hotel, BW Premier Collection?

No, there is no casino at this hotel.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Queen at Chester Hotel, BW Premier Collection?

Free parking is not available at this hotel. Self parking is available for GBP 15 per night.

Does The Queen at Chester Hotel, BW Premier Collection have a pool?

The Queen at Chester Hotel, BW Premier Collection does not have a pool.

Does The Queen at Chester Hotel, BW Premier Collection have a restaurant?

Yes, there is a restaurant on site.

Does The Queen at Chester Hotel, BW Premier Collection have a spa?

There are no spa services available at this hotel.

How close is The Queen at Chester Hotel, BW Premier Collection to downtown Chester?

The Queen at Chester Hotel, BW Premier Collection is 0.6 mi away from Chester.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1009 reviews
Rating 8 - Good. 268 out of 1009 reviews
Rating 6 - Okay. 112 out of 1009 reviews
Rating 4 - Poor. 44 out of 1009 reviews
Rating 2 - Terrible. 28 out of 1009 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Joanne

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Teya

Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 3 nights in Sep 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort

York to Chester

We were not in the hotel long but our room was lovely and clean nice view over city too. Temperature in room was perfect. Staff were great, very helpful. Breakfast was ok, nice to have a veggie sausage all ready and available. The couple we came with had an issue with thrir room(some irritating noise), and could not move due to capacity. They got little sleep, which was a shame - compensated by 20% money back. If i need to be picky, some of the communal areas were a little grubby, missing some attention to detail. Eg, threadbare carpet on the stairs in the additional building, and there is a beautiful lantern in the stairwell outside the lifts, which could look so much better if it had a clean inside dust and dead flies - they my only gripes. Good price for what it was tbf. Enjoyed our weekend and great proximity to station. Ventured to Liverpool for a day, trains every 15 mins. Had a fab time overall.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would return

A great location, affordable, grand design & friendly helpful staff.
Stayed 1 night in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous day

Fabulous hotel, just located opposite the train station. We stayed for two nights 2 adults and four children. We visited the zoo and the bus stop is just over the road from the hotel which is convenient with four children. Catered well for our 11 year-old coeliac grandson. Staff really friendly and rooms lovely and comfortable. Had a great stay and wouldn’t hesitate to stay again if visiting Chester.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Excellent service. Comfortable room. Lovely breakfast. Nice and relaxing ambience.Particularly Ellis from Housekeeping was really helpful and professional. Nisha on Reception gave a fantastic welcome and was very friendly and helpful. The lady with the long ponytail at Breakfast was so helpful and welcoming. Thank you.
Stayed 2 nights in Aug 2025

8/10 Good

Nicola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , lovely bar area & restaurant. Ate evening meal food good & breakfast good too .
Stayed 1 night in Aug 2025

8/10 Good

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.
Stayed 1 night in Aug 2025

8/10 Good

Jeanette

Traveled with group
Liked: Amenities
Good comfortable accommodation wife choice offered for breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service from start to finish. On arrival there was a queue going out the door for people to check in, with only one member of staff serving people whilst others were talking amongst themselves. Room was incredibly loud and you good here everything outside, which is less than ideal opposite a train station when you had people coming and going at all hours. Shower also look like it had mould in it. Issues with parking as well as we were told to park outside the hotel by reception staff and pay for parking. Just to find out we were misinformed and received a parking ticket. Informed the deputy manager of these issues above and he apologised and asked me to call them back to resolve if the council would not waive fine. Called back a few days later and was told they would not help as there was no record from their deputy manager on file about our conversation. I tried to give them the benefit of the doubt but when the members of staff became rude on the phone that was the last straw. Terrible service, loud and dirty rooms, avoid at all costs!
Stayed 2 nights in Aug 2025

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly obliging staff. Good food Very good bar area Liked the outside seating area. Wasn't keen on wall TV being on in the restaurant area. We had a great stay at the Queen, would thoroughly recommend.
Stayed 2 nights in Aug 2025

8/10 Good

Mayumi

The room was small( I chose a small room) It would be nice if there is a mirror in the room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It has been the best stay away from home so far, me and my husband stayed in the 'lily langtree suite' it was amazing, just what we needed. The hotel was gorgeous, the staff were all so friendly and helpful, they couldn't do enough for you, and the food in the restaurant was totally delicious. We would go back to stay there anytime.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely decorated and clean ideally situated, good car park access
Stayed 1 night in Aug 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it it is homely there staff very friendly and helpful especially Charmaine and my breakfast lady this morning
Stayed 1 night in Aug 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely and clean all staff were friendly and helpful
Stayed 1 night in Aug 2025

10/10 Excellent

vijay

Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel recently renovated and what a massive improvement. Bar and restaurant areas really nice and bright and open plan.
Stayed 1 night in Aug 2025

8/10 Good

Chris

Stayed 1 night in Aug 2025

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities
This is a Victorian era hotel that has been properly upgraded with modern amenities. It is directly across from the train station, which is extremely convenient and walking distance to attractions. The only downside is the check in time is 4:00 pm and there was a long line of people waiting for pre-booked rooms.
Stayed 2 nights in Aug 2025